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voco Gold Coast by IHG

4.5 star property

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Photo gallery for voco Gold Coast by IHG

3 restaurants, breakfast served
Serves breakfast, lunch, and dinner
Point of interest
Premium bedding, minibar, in-room safe, desk
2 outdoor pools, open 6:00 AM to 9:00 PM, sun loungers

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Housekeeping
  • Bar
  • Parking available
$124
includes taxes & fees
Oct 12 - Oct 13

Explore the area

View in a map
31 Hamilton Avenue, Surfers Paradise, QLD, 4217
  • Place, SkyPoint Observation Deck
    ‪1 min walk‬
  • Place, Surfers Paradise Beach
    ‪5 min walk‬
  • Place, Cavill Avenue
    ‪7 min walk‬
  • Airport, Gold Coast, QLD (OOL-Coolangatta)
    ‪25 min drive‬

Room options

View all photos for Premium Room, 2 Double Beds, Mountain View

Premium bedding, minibar, in-room safe, desk

Premium Room, 2 Double Beds, Mountain View

8.4 out of 10
Very good
(5 reviews)
  • 312 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 2 Double Beds, Ocean View

Premium bedding, minibar, in-room safe, desk

Premium Room, 2 Double Beds, Ocean View

9.8 out of 10
Exceptional
(9 reviews)
  • 312 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Ocean View

Premium bedding, minibar, in-room safe, desk

Premium Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(11 reviews)
  • 312 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Mountain View

Premium bedding, minibar, in-room safe, desk

Premium Room, 1 King Bed, Mountain View

9.2 out of 10
Wonderful
(5 reviews)
  • 312 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Ocean View

Premium bedding, minibar, in-room safe, desk

Standard Room, 1 King Bed, Ocean View

9.2 out of 10
Wonderful
(25 reviews)
  • 312 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, minibar, in-room safe, desk

Standard Room

9.4 out of 10
Exceptional
(22 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, City View

Premium bedding, minibar, in-room safe, desk

Standard Room, 1 King Bed, City View

9.0 out of 10
Wonderful
(30 reviews)
  • 312 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Ocean View

Premium bedding, minibar, in-room safe, desk

Standard Room, 2 Double Beds, Ocean View

8.4 out of 10
Very good
(26 reviews)
  • 312 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, City View

City view

Standard Room, 2 Double Beds, City View

8.2 out of 10
Very good
(62 reviews)
  • 312 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

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  • Pool
  • Hot Tub
  • Free WiFi
  • Restaurant
4.0 out of 5, Very Good, 1,265 reviews
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About this property

voco Gold Coast by IHG

4.5-star Gold Coast hotel, connected to the convention center in Surfers Paradise
3 restaurants, 2 outdoor pools, and a fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a 24-hour business center, and a conference center are onsite.
Voco Gold Coast by IHG offers 389 accommodations with minibars and safes. Beds feature premium bedding. LCD televisions come with premium digital channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Voco Gold Coast by IHG features 2 outdoor swimming pools and a fitness center. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 4.5-star property consist of a 24-hour business center and 9 meeting rooms. This luxury hotel also offers a terrace, multilingual staff, and tour/ticket assistance. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Voco Gold Coast by IHG is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
Waves Buffet Restaurant - This buffet restaurant serves breakfast only. Reservations are required.
Cliffords Grill & Lounge - This restaurant serves dinner only. A children's menu is available. Reservations are required. Open select days.
Social House - This bar serves breakfast, brunch, lunch, and dinner. A children's menu is available. Happy hour is offered. Open daily.
Late night fare is available from 24-hour room service.

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 1.9 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 70.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: AUD 50 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AUD 39.00 for adults and AUD 19.50 for children
  • Self parking fee: AUD 25 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 70.0 per night
  • Credit card charges are subject to a surcharge of 1.9 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Hotel Watermark
Watermark Hotel Surfers Paradise
Watermark Surfers Paradise
Watermark Hotel & Spa Gold Coast Surfers Paradise
Watermark Hotel And Spa Gold Coast
Watermark Hotel Gold Coast
Watermark Hotel
VOCO Gold Coast Formerly Watermark Hotel Surfers Paradise
VOCO Gold Coast Formerly Watermark Surfers Paradise
VOCO Gold Coast Formerly Watermark
VOCO Gold Coast Formerly Wate
voco Gold Coast formerly Watermark Hotel IHG Hotel
voco Gold Coast formerly Watermark IHG Surfers Paradise
voco Gold Coast formerly Watermark IHG
Watermark Hotel Spa
VOCO Gold Coast (Formerly Watermark)
Voco Gold Coast Watermark Ihg

voco Gold Coast by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 537 out of 1014 reviews
Rating 8 - Good. 283 out of 1014 reviews
Rating 6 - Okay. 111 out of 1014 reviews
Rating 4 - Poor. 50 out of 1014 reviews
Rating 2 - Terrible. 33 out of 1014 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jess

Liked: Cleanliness, amenities, property conditions & facilities
Staff are always so friendly and accomodating. Great vibe and energy ✨️
Stayed 2 nights in Jun 2025

2/10 Terrible

Chad

Stayed 2 nights in Jun 2025

8/10 Good

Eliza Amy Reive

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Our stay was pretty good, we were upgraded to a premium room as it was my partners 30th birthday. The room was very clean and comfy and had everything we needed. Breakfast was good with many options but did not vary from day to day. Unfortunately despite saying the rooms were sound proof we were between the lifts and a room with two crying babies which kept us awake a few nights. They were also painting the floor we were staying on and one night we returned to the room to find it stunk of paint fumes and the windows did not open to air out the room. Parking was also quite expensive.
Stayed 5 nights in Jun 2025

4/10 Poor

Dion

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
Great location, but the room was terrible. The soundproofing is awful, I had a neighbour come back at 3am and could hear every word of her hour-long phone conversation. I could also hear people in the hall constantly and upstairs. The temperature control didn't work either. The staff are nice, view was lovely, and it was a clean hotel. But the noise really ruined the experience.
Stayed 2 nights in Jun 2025

8/10 Good

Aaron

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, I stay regularly and really the only complaint would be there is never enough staff at breakfast or at the bar .. the staff that are there are always polite even when rushed off their feet
Stayed 7 nights in May 2025

10/10 Excellent

YANNI

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
location perfect.tram just downstairs.
Stayed 3 nights in Jun 2025

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

6/10 Okay

Mina

Liked: Property conditions & facilities
Disliked: Cleanliness
It was just ok ! They can do better Clean the room/toilets better
Stayed 3 nights in May 2025

8/10 Good

Anatta

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Good location great service just parking was far....hard with a baby!
Stayed 1 night in May 2025

10/10 Excellent

Brendan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Aleisha

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a good experience! The staff were wonderful, and the location was perfect, walking distance to everything and right in front of the tram stop. Our fridge stopped working, but maintenance replaced it within 10 minutes, which was impressive. Overall, a wonderful place to stay.
Stayed 4 nights in May 2025

8/10 Good

Andrew

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Tolerable

Great place. Great location. Rude staff member
Stayed 1 night in May 2025

8/10 Good

san

Traveled with partner
Too crowded at breakfast restaurant. No cutlery until asked for it and no much variety of food. Room conditions is good but hard to differentiate hot and cold taps. Chargrilled restaurant service is poor. Food is not hot / warm and needs improvement on taste. Hotel receptionists are polite and welcoming.
Stayed 1 night in May 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in May 2025

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and very good for money
Stayed 1 night in May 2025

8/10 Good

Vijay Mario

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location

Excellent location close to public transport, but we had a car and they gave us parking for $25 per day. Excellent breakfast
Stayed 3 nights in Apr 2025

6/10 Okay

Mark

Traveled with partner
Liked: Cleanliness, staff & service, amenities
We stayed here because it was convenient for our needs that weekend. Having the tram stop right outside the hotel was pleasant surprise which we took full advantage of to get to restaurants & shopping.
Stayed 1 night in May 2025

10/10 Excellent

Lauren

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
loved it
Stayed 1 night in May 2025

10/10 Excellent

Yogesh

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located....near to beach
Stayed 2 nights in May 2025

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, good service and easy parking!
Stayed 1 night in May 2025

10/10 Excellent

Chi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My English is not very good,but the receptionist was very patient to help us and explain our questions.
Stayed 4 nights in May 2025

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good so happy
Stayed 1 night in Apr 2025

8/10 Good

Raka

Liked: Cleanliness, staff & service, property conditions & facilities
I had a pleasant stay at Voco Gold Coast. One thing I wasn’t aware of beforehand was the AUD 350 security deposit, which would have been helpful to know in advance. That aside, the complimentary breakfast was excellent, the staff were very friendly, and the location—right at the Surfers Paradise Tram Stop—made it incredibly convenient to explore all the sights and sounds of the Gold Coast.
Stayed 7 nights in Apr 2025

10/10 Excellent

Robert

Stayed 5 nights in Apr 2025

10/10 Excellent

JONATHAN ANDRES

Stayed 3 nights in May 2025