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voco Gold Coast by IHG

4.5 star property

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Photo gallery for voco Gold Coast by IHG

3 restaurants, breakfast served
Serves breakfast, lunch, and dinner
Point of interest
2 outdoor pools, open 6:00 AM to 9:00 PM, sun loungers
Premium bedding, minibar, in-room safe, desk

Popular amenities

  • Housekeeping
  • Bar
  • Parking available

Explore the area

Map
31 Hamilton Avenue, Surfers Paradise, QLD, 4217
  • SkyPoint Observation Deck
    ‪1 min walk‬
  • Surfers Paradise Beach
    ‪5 min walk‬
  • Cavill Avenue
    ‪7 min walk‬
  • Gold Coast, QLD (OOL-Coolangatta)
    ‪25 min drive‬

Room options

View all photos for Premium Room, 2 Double Beds, Mountain View

Premium bedding, minibar, in-room safe, desk

Premium Room, 2 Double Beds, Mountain View

8.4 out of 10
Very good
(5 reviews)
  • 312 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 2 Double Beds, Ocean View

Premium bedding, minibar, in-room safe, desk

Premium Room, 2 Double Beds, Ocean View

9.8 out of 10
Exceptional
(8 reviews)
  • 312 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Room, 1 King Bed, Ocean View

Free toiletries, hair dryer, towels

Premium Room, 1 King Bed, Ocean View

8.6 out of 10
Excellent
(11 reviews)
  • 312 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Mountain View

Free toiletries, hair dryer, towels

Premium Room, 1 King Bed, Mountain View

9.2 out of 10
Wonderful
(5 reviews)
  • 312 sq ft
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Ocean View

Premium bedding, minibar, in-room safe, desk

Standard Room, 1 King Bed, Ocean View

9.2 out of 10
Wonderful
(23 reviews)
  • 312 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, minibar, in-room safe, desk

Standard Room

9.2 out of 10
Wonderful
(15 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 King Bed, City View

Premium bedding, minibar, in-room safe, desk

Standard Room, 1 King Bed, City View

9.0 out of 10
Wonderful
(28 reviews)
  • 312 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Ocean View

Premium bedding, minibar, in-room safe, desk

Standard Room, 2 Double Beds, Ocean View

8.4 out of 10
Very good
(26 reviews)
  • 312 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, City View

City view

Standard Room, 2 Double Beds, City View

8.0 out of 10
Very good
(56 reviews)
  • 312 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

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About this property

voco Gold Coast by IHG

4.5-star Gold Coast hotel, connected to the convention center in Surfers Paradise
3 restaurants, 2 outdoor pools, and a fitness center are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a 24-hour business center, and a conference center are onsite.
Voco Gold Coast by IHG offers 389 accommodations with minibars and safes. Beds feature premium bedding. LCD televisions come with premium digital channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

2 outdoor swimming pools are on site along with a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Voco Gold Coast by IHG features 2 outdoor swimming pools and a fitness center. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 4.5-star property consist of a 24-hour business center and 9 meeting rooms. This luxury hotel also offers a terrace, multilingual staff, and tour/ticket assistance. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Voco Gold Coast by IHG is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10 AM.
Waves Buffet Restaurant - This buffet restaurant serves breakfast only. Reservations are required.
Cliffords Grill & Lounge - This restaurant serves dinner only. A children's menu is available. Reservations are required. Open select days.
Social House - This bar serves breakfast, brunch, lunch, and dinner. A children's menu is available. Happy hour is offered. Open daily.
Late night fare is available from 24-hour room service.

Languages

Arabic, Chinese (Mandarin), English, Filipino, Finnish, Japanese, Korean, Portuguese, Spanish, Swedish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Self parking on site (AUD 25 per night)
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: AUD 39 for adults and AUD 19.50 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Cliffords Grill & Lounge
  • Social House
  • Waves Buffet Restaurant

Things to do

  • 2 outdoor pools
  • Gym

Family friendly

  • 2 outdoor pools
  • Baby toys
  • Children's toys
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 9 meeting rooms
  • Conference center

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Elevator (43 inch wide door)
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 20 floors
  • Banquet hall
  • Built in 2011
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with premium digital channels

Food and drink

  • 24-hour room service
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The property charges 1.9 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 70.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: AUD 50 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AUD 39.00 for adults and AUD 19.50 for children
  • Self parking fee: AUD 25 per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 70.0 per night
  • Credit card charges are subject to a surcharge of 1.9 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6:00 AM to 9:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Hotel Watermark
Watermark Hotel Surfers Paradise
Watermark Surfers Paradise
Watermark Hotel & Spa Gold Coast Surfers Paradise
Watermark Hotel And Spa Gold Coast
Watermark Hotel Gold Coast
Watermark Hotel
VOCO Gold Coast Formerly Watermark Hotel Surfers Paradise
VOCO Gold Coast Formerly Watermark Surfers Paradise
VOCO Gold Coast Formerly Watermark
VOCO Gold Coast Formerly Wate
voco Gold Coast formerly Watermark Hotel IHG Hotel
voco Gold Coast formerly Watermark IHG Surfers Paradise
voco Gold Coast formerly Watermark IHG
Watermark Hotel Spa
VOCO Gold Coast (Formerly Watermark)
Voco Gold Coast Watermark Ihg

voco Gold Coast by IHG Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 532 out of 1006 reviews
Rating 8 - Good. 284 out of 1006 reviews
Rating 6 - Okay. 109 out of 1006 reviews
Rating 4 - Poor. 49 out of 1006 reviews
Rating 2 - Terrible. 32 out of 1006 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Louiza

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Location is convenient to everything. Light rail located outside. Clean facilities.
Stayed 3 nights in Apr 2025

10/10 Excellent

Alvin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent!! Absolutely loved our stay.
Stayed 4 nights in Apr 2025

10/10 Excellent

Sina

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our stay at Voco everything looks like the photos, service was great, breakfast buffet was great a lot of options, kids loved the two swimming pools, good fitness centre, close to the beach, public transport and restaurants.
Stayed 2 nights in Apr 2025

10/10 Excellent

neil

Liked: Cleanliness, staff & service, property conditions & facilities
Hood
Stayed 2 nights in Apr 2025

10/10 Excellent

Bailey

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean hotel,
Stayed 3 nights in Mar 2025

6/10 Okay

Shaun

Business traveler
All ok except breakfast was poor, and maintenance lacking
Stayed 2 nights in Apr 2025

10/10 Excellent

Alireza

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just spent 5 nights, verry attentive and knowledgeable staff, great public transport access, in the heart of Surfers Paradise, easy to roam around.
Stayed 5 nights in Apr 2025

6/10 Okay

Robin

Traveled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Apr 2025

10/10 Excellent

Maria Teresa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good!
Stayed 3 nights in Apr 2025

2/10 Terrible

James

Stayed 2 nights in Apr 2025

10/10 Excellent

Lily

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were impressed with everything here at Voco, during Easter they arranged wonderful activities for the kids and staff are super helpful and amazing. Tram is literally right outside and plenty of dining options to choose if not staying to eat at the hotel. We will definitely come again.
Stayed 1 night in Apr 2025

4/10 Poor

Craig

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Not clean dirty linen too overpriced not worth the money
Stayed 1 night in Apr 2025

10/10 Excellent

Elric

Liked: Cleanliness, staff & service, property conditions & facilities
Food was surprisingly good. Staff were friendly.
Stayed 2 nights in Apr 2025

8/10 Good

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Nirmal Gandhi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tidy and comfortable stay, really good breakfast. Location is perfect.
Stayed 2 nights in Apr 2025

10/10 Excellent

Kerry

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central to everything
Stayed 1 night in Apr 2025

10/10 Excellent

Caitlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Laurence

Stayed 1 night in Mar 2025

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Andrew

Stayed 1 night in Mar 2025

10/10 Excellent

Letitia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! Close to everything. Restaurant/cafe choices on site were great. Fresh towels and bed was made when we got back from our tour. We will most definitely be staying again!
Stayed 2 nights in Mar 2025

10/10 Excellent

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were friendly and helpful. Room was spacious and nice and quiet. Bed and pillows were nice and clean and very comfortable. Hotel is in a great spot with light rail station right out the front. Excellent value for money and would definitely stay here again.
Stayed 1 night in Mar 2025

8/10 Good

Kevin

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Friendly Staff

Front desk was very welcoming and friendly, check-in process was very smooth.
Stayed 3 nights in Mar 2025

10/10 Excellent

Aimee, West End

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked on the day check in was easy but parking was expensive and they oversold it. We went to the NRL match at CBUS had a park before we left and none when we returned. They created one outside but that means we paid $25 for secure undercover parking and ended up unsecured and outdoor so could’ve just parked on the street for free. Other than that all good.
Stayed 1 night in Mar 2025