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Aparthotel

Ruby Gold Coast by CLLIX

Property class: 4

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Photo gallery for Ruby Gold Coast by CLLIX

Water view
Outdoor pool, pool umbrellas, sun loungers
One Bedroom Apartment - Ocean View | In-room dining
Lobby
One Bedroom Apartment - Ocean View | Living area | Flat-screen TV

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Kitchen
  • Washer
  • Dryer
  • Free WiFi
$179
includes taxes & fees
Apr 30 - May 1

Explore the area

View in a map
9 Norfolk Ave, Surfers Paradise, QLD, 4217
  • Place, Chevron Renaissance
    ‪7 min walk‬
  • Place, Surfers Paradise Beach
    ‪7 min walk‬
  • Place, Cavill Avenue
    ‪10 min walk‬
  • Airport, Gold Coast, QLD (OOL-Coolangatta)
    ‪33 min drive‬

Room options

View all photos for One Bedroom Apartment

One Bedroom Apartment | Living area | Flat-screen TV

One Bedroom Apartment

  • 700 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Two Bedroom Apartment

Premium bedding, in-room safe, laptop workspace, soundproofing

Two Bedroom Apartment

  • 958 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds
  • Free WiFi

View all photos for Three Bedrooms Apartment

Premium bedding, in-room safe, laptop workspace, soundproofing

Three Bedrooms Apartment

  • 1442 sq ft
  • 3 bedrooms
  • Sleeps 6
  • 1 Queen Bed and 4 Twin Beds
  • Free WiFi

View all photos for One Bedroom Apartment - Ocean View

Beach/ocean view

One Bedroom Apartment - Ocean View

  • Ocean view
  • 700 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Two Bedroom Apartment - Ocean View

Beach/ocean view

Two Bedroom Apartment - Ocean View

  • Ocean view
  • 958 sq ft
  • 2 bedrooms
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds
  • Free WiFi

View all photos for Three Bedroom Apartment Ocean View

Three Bedroom Apartment Ocean View | Premium bedding, in-room safe, laptop workspace, soundproofing

Three Bedroom Apartment Ocean View

  • Ocean view
  • 1442 sq ft
  • 3 bedrooms
  • Sleeps 6
  • 1 Queen Bed and 4 Twin Beds
  • Free WiFi

View all photos for Three Bedroom Villa

Premium bedding, in-room safe, laptop workspace, soundproofing

Three Bedroom Villa

  • 2540 sq ft
  • 3 bedrooms
  • Sleeps 6
  • 1 Queen Bed and 4 Twin Beds
  • Free WiFi

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About this property

Ruby Gold Coast by CLLIX

4-star aparthotel in Surfers Paradise
Along with an outdoor pool, this smoke-free aparthotel has a fitness center and free self parking. WiFi in public areas is free. Each apartment provides a kitchen with a refrigerator, an oven, a stovetop, and a microwave. For a bit of entertainment, a flat-screen TV comes with digital channels, and guests can also appreciate conveniences like a washer/dryer and a dining area. Weekly housekeeping is available.
Ruby Gold Coast by CLLIX offers 98 accommodations with washers/dryers and safes. Rooms open to balconies. Beds feature premium bedding. Accommodations at this 4-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Gold Coast aparthotel provides complimentary wireless Internet access. Flat-screen televisions come with digital channels. Housekeeping is offered weekly and change of towels can be requested. Housekeeping is provided on a limited basis.

Recreational amenities at the aparthotel include an outdoor pool and a fitness center.
Ruby Gold Coast by CLLIX features an outdoor pool and a fitness center. Wireless Internet access is complimentary. This Gold Coast aparthotel also offers pool umbrellas and an elevator. Complimentary covered self parking is available on site, along with a car charging station.

Ruby Gold Coast by CLLIX is a smoke-free property.

Property amenities

Beach

  • White sand beach nearby

Pool/Spa

  • Outdoor pool
  • Pool gate
  • Pool loungers
  • Pool umbrellas

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Free covered self parking on site

Family friendly

  • Pool gate

Kitchen

  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Microwave
  • Oven
  • Stovetop
  • Tea bags/instant coffee
  • Toaster

Dining

  • Dining table

Bedrooms

  • Premium bedding
  • Rollaway/extra bed: AUD 49 per day

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Living spaces

  • Dining table
  • Living room
  • Separate dining area

Entertainment

  • Flat-screen TV with digital channels

Outdoor areas

  • Balcony
  • Outdoor furniture

Laundry

  • Laundromat nearby
  • Washer/dryer

Work spaces

  • Laptop workspace

Climate control

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (54 inch wide door)
  • Stair-free path to entrance
  • Smoking not allowed

Services and conveniences

  • Change of towels on request
  • Housekeeping (on request)
  • Iron/ironing board
  • Luggage storage
  • Safe

Location highlights

  • In an entertainment district
  • In the city center
  • Near a health/beauty spa
  • Near a hospital
  • Near a metro station
  • Near a train station
  • Near a zoo
  • Near the airport

Things to do

  • Bicycle parking
  • Bicycle storage
  • Gym
  • Casino nearby
  • Theme park nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 1 building
  • 30 floors
  • 98 units
  • Bicycle parking
  • Bicycle storage
  • Built in 2018
  • Double-glazed windows
  • Electric car charging station
  • Housekeeping (on request)
  • Soundproofing
  • Towels (changed on request)
  • Traditional architecture
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 8:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open Sunday - Thursday (8:00 AM - 6:00 PM) and Friday - Saturday (8:00 AM - 8:00 PM)
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 49 per day
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: AUD 200 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 49 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned

We should mention

Only registered guests are allowed in the guestrooms
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Ruby Collection Apartment Surfers Paradise
Ruby Collection Apartment
Ruby Collection Surfers Paradise
Ruby Collection

Ruby Gold Coast by CLLIX Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 493 out of 869 reviews
Rating 8 - Good. 248 out of 869 reviews
Rating 6 - Okay. 77 out of 869 reviews
Rating 4 - Poor. 28 out of 869 reviews
Rating 2 - Terrible. 23 out of 869 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

6/10 Okay

Daniel

Disliked: Amenities
Facilities are average and no bar or cafe
Stayed 4 nights in Jan 2026

10/10 Excellent

Maria

Liked: Cleanliness, amenities, property conditions & facilities
Good value
Stayed 2 nights in Sep 2025

8/10 Good

Karen

Stayed 5 nights in Jan 2026

6/10 Okay

Raksha

Stayed 6 nights in Jan 2026

6/10 Okay

Summa

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Views - great Reception staff - great The room cleanliness - very poor
Stayed 2 nights in Jan 2026

8/10 Good

HALEY

Stayed 3 nights in Jan 2026

4/10 Poor

Lyly

Stayed 2 nights in Dec 2025

2/10 Terrible

Hamish

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty…!! I mean filthy, as soon as you walk in there was a bad stale, damp smell, the mattresses had no protectors and were badly stained with urine and god knows what else, oven and fridge were dangerously dirty with mould, towels were dirty and stained, the sofa was filthy and stained, and when it rained, the ensuite bathroom leaked and water came in through a non opening window. My Expedia VIP status was not recognised, we were not given a bottle of wine, in fact we were likely punished for using Expedia. The manager was non existent, one guy literally quit his job on Xmas Eve because he was unsupported and was getting so many complaints.
Stayed 5 nights in Dec 2025

6/10 Okay

Daniel

Traveled with family and small children, Traveled with family
Disliked: Cleanliness
Great apartment generally speaking and location was okay. Checked in at 4pm and room not ready. Parking a bit of a pain. No dining options. Room not cleaned properly after previous guests with washer and used soaps left in the shower. Linen clean and tidy Mould in the washing machine Both TVs not working, with one looked like it had been punched in. Real shame it was a lovely place just reception terrible and room not clean. I think we left it cleaner then when we got there.
Stayed 2 nights in Dec 2025

10/10 Excellent

Bianca

Traveled with family
Liked: Cleanliness, room comfort
Our stay was just beautiful as it always is! See you again in the new year Ruby!
Stayed 2 nights in Dec 2025

8/10 Good

Eduard

Liked: Cleanliness, amenities, property conditions & facilities
The bedrooms, toilets/showers and the lounge were very clean. The oven and the gas stove were dirty and the pots and pans were dirty. The Ruby apartments were in a great position and the view was stunning.
Stayed 2 nights in Dec 2025

8/10 Good

Cassady

Traveled with partner
Liked: Property conditions & facilities
We enjoyed our stay at Ruby, loved how close it was to catching the bus or trams. Wasn’t far of a walk to surfers paradise or the beach. The pool was nice but which there was a hot tub especially would’ve been nice having that at night. The room we had was nice but could’ve been cleaner when on arrival. We had house keeping twice and on the second time a pair of shorts went missing so declined having house keeping again as that made us uncomfortable. The apartment wasn’t too big and hadn’t worn those shorts yet so knew they were in the apartment before we left for the day and then after when we came back mysteriously weren’t there after house keeping had been done. Told found desk about it but nothing was really done other then an “sorry were not sure” Other than that it was a nice stay.
Stayed 14 nights in Nov 2025

10/10 Excellent

Paul, Kedron

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Friendly courteous staff, fast & excellent service! All amenities are very handy as is free parking! Rooms are fully equipped and spacious…
Stayed 3 nights in Nov 2025

8/10 Good

Cathy, Casula

Traveled with partner
Liked: Amenities, property conditions & facilities
Would have given 5 stars but the aircon was noisy and it wasn’t 100% clean.
Stayed 3 nights in Nov 2025

10/10 Excellent

ian

Liked: Cleanliness, property conditions & facilities
Great location, amazing views and lovely spacious apartment
Stayed 2 nights in Nov 2025

8/10 Good

Maryam

Liked: Cleanliness
Disliked: Property conditions & facilities
The ocean view was good.
Stayed 2 nights in Nov 2025

8/10 Good

Kristy

Traveled with family
The decor was lovely as was the view and location. However the apartment needs a proper clean. The mould in the showers was offputting as were the black scuff marks and dings on the walls, mould in the washing machine, dirty sliding balcony doors and dust in various places. The metal gas hobs were grubby too (however would come up nicely with a soak, some Bar Keeper's Friend and a scrub with some steel wool). We did enjoy our stay despite this and feel like a deep clean and some touchups with some paint would make a world of difference.
Stayed 3 nights in Nov 2025

10/10 Excellent

Selamawit

Liked: Cleanliness, property conditions & facilities
Great place, quick check in. Great views of the ocean and seaside from our rooms!
Stayed 1 night in Nov 2025

8/10 Good

YIANNI

Liked: Cleanliness, amenities
Nice room
Stayed 1 night in Nov 2025

8/10 Good

Adam

Liked: Cleanliness, property conditions & facilities
Fairly clean and tidy.
Stayed 2 nights in Nov 2025

10/10 Excellent

Cheryl, Alexandra Hills

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful stay in a lovely spacious & clean apartment which had great views & was walking distance to where we wanted to visit.
Stayed 3 nights in Nov 2025

10/10 Excellent

Erica

Stayed 5 nights in Oct 2025

10/10 Excellent

Rattanasin

Traveled with group
Liked: Cleanliness, room comfort
Comfortable quiet
Stayed 9 nights in Oct 2025

10/10 Excellent

Lin fong

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2025

10/10 Excellent

Rebecca

Liked: Cleanliness, amenities, property conditions & facilities
Apartment was great. Parking very tight.
Stayed 2 nights in Oct 2025