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Superior Double Room, 2 Double Beds, View

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$110* Per night/room Mar 18 - Mar 19

Deluxe Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Family Room, Multiple Beds (Family)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Deluxe Double Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room, 1 King Bed, Jetted Tub, View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Double Room, 2 Double Beds, Ocean View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hotel Amenities

Property Features

In addition to an outdoor pool, Novotel Surfers Paradise provides an outdoor tennis court, a spa tub, and a fitness center. Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary.

Event facilities measuring 6749 square feet (627 square meters) include conference space. This luxury hotel also offers a terrace, tour/ticket assistance, and a vending machine. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Novotel Surfers Paradise is a smoke-free property.

  • Picnic area
  • Number of outdoor pools - 1
  • Number of spa tubs - 1
  • Elevator
  • Locally-owned & organized tours & activities
  • Fitness facilities
  • Showcase for local artists
  • 24-hour front desk
  • At least 80% of all lighting comes from LEDs
  • Porter/bellhop
  • Vegan menu options available
  • Express check-out
  • Vegetarian menu options available
  • Bulk dispenser for toiletries
  • Dry cleaning/laundry service
  • Self parking (surcharge)
  • No single-use plastic soda bottles
  • No single-use plastic stirrers
  • Biodegradable/compostable stirrers
  • Computer station
  • No single-use plastic straws
  • Biodegradable/compostable straws
  • No single-use plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Water-efficient showers only
  • Conference space size (meters) - 627
  • Number of meeting rooms - 6
  • Terrace
  • Luggage storage
  • Concierge services
  • Snack bar/deli
  • Outdoor tennis courts - 1
  • Parking (limited spaces)
  • Total number of rooms - 408
  • Number of floors - 36
  • Shopping mall on site
  • Number of bars/lounges - 1
  • Number of poolside bars - 1
  • Conference space
  • Tours/ticket assistance
  • Free WiFi
  • Pool sun loungers
  • Vegetable garden
  • Smoke-free property
  • Number of coffee shops/cafes - 1
  • Safe-deposit box at front desk
  • Breakfast available (surcharge)
  • Number of restaurants - 1
  • Conference space size (feet) - 6749
  • Laundry facilities
  • Vending machine
  • Vegetarian breakfast available
  • Wedding services
  • Heated pool
  • Garden
  • Multilingual staff
  • Free newspapers in lobby

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis courts - 1
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Room Amenities

Novotel Surfers Paradise offers 408 accommodations with safes and coffee/tea makers. Rooms open to balconies. 49-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

  • Room service (limited hours)
  • Television
  • Coffee/tea maker
  • Daily housekeeping
  • Phone
  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Iron/ironing board
  • In-room safe
  • Balcony
  • Desk
  • In-room climate control (air conditioning)
  • Soundproofed rooms
  • Wireless internet access
  • Blackout drapes/curtains
  • Cable TV service
  • Flat-panel TV
  • Free WiFi
  • TV size: 49
  • TV size measurement: inch
  • Bathtub or shower
  • Connecting/adjoining rooms available
  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)
  • Electric kettle
  • Towels provided
  • Bedsheets provided
  • Number of bathrooms - 1
  • Housekeeping on request
  • Eco-friendly cleaning products provided
  • Eco-friendly toiletries
  • LED light bulbs
  • Recycling
  • Mini-fridge
  • Change of towels (on request)
  • Change of bed sheets (on request)
  • Energy-saving switches

Parking

Self parking (surcharge) , Parking (limited spaces)

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: WiFi (surcharge)

Food & Drink

Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 10:00 AM.

BLVD Cafe & Bar - This café serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Breakfast on 1 - This restaurant serves breakfast only. Open select days.

Room service (during limited hours) is available.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include an outdoor tennis court and a fitness center.

Children under 15 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Golfing nearby
  • Surfing/bodyboarding nearby

Hotel Policies

Payment types

Fees

You'll be asked to pay the following charges at the property:

  • Cash deposit: AUD 200 per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 28–39 per person
  • Self parking fee: AUD 20 per day (in/out privileges)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 50.0 per day
  • Credit card charges are subject to a surcharge of 1.4 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Check-in

Check-in time ends at anytime

Check-in time starts at 2:00 PM

Minimum check-in age is: 18

Check-out

Check-out time is 11 AM

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts major credit cards, debit cards, and cash

Cashless transactions are available

This property uses a grey water recycling system

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts major credit cards, Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards, and cash. This property uses a grey water recycling system. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Grey water recycling system

Annual carbon offsets

Humane animal treatment

Sustainability/community reinvestment (10% revenue or more)

Guest education on local ecosystems and culture

Comprehensive food waste policy

Comprehensive recycling policy

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property does not follow sanitization practices of any association

Staffed front desk

Carbon monoxide detector

LGBTQ friendly

Smoke detector

Service animals are allowed

Service animals are exempt from fees/restrictions

UnionPay

Property does not offer onsite COVID-19 testing

Property does not require health documentation at check-in

Guest accommodation is not sealed after cleaning

Electrostatic spray is not used for disinfection

Cashless transactions are available

Masks are compulsory at the property

Contactless food service / room service is available

Reservation is not required for facilities onsite

Property is cleaned with disinfectant

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Mobile key entry is not available

Food service has been amended for enhanced safety

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Children stay free - maximum age 16

Social distancing measures are in place

Contactless check-in is available

Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)

Property confirms they are implementing enhanced cleaning measures

Individually-wrapped food options are available

Children stay free

Individually-wrapped food options are available for breakfast

Individually-wrapped food options are available for lunch

Parking height restrictions apply

Individually-wrapped food options are available for dinner

Individually-wrapped food options are available through room service

Number of children who can stay free - 2

Debit cards

No gap period between guest stays

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 50.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • Pets not allowed (service animals welcome)

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Up to 2 children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Parking height restrictions apply.

Cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Hotel Names

  • Grand Chancellor
  • Grand Chancellor Surfers Paradise
  • Novotel Surfers Paradise Hotel
  • Surfers Paradise Grand Chancellor
  • Hotel Grand Chancellor Surfers Paradise Gold Coast
  • Novotel Surfers Paradise Hotel
  • Novotel Surfers Paradise Surfers Paradise
  • Novotel Surfers Paradise Hotel Surfers Paradise

National Rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

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