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Glencairn Vacation Packages

Super disappointed with our stay. We booked two 2-bedroom suites and when we arrived, nothing was ready for us. We had to remove all of the dishes out of the dishwasher and the suites were undone. The bathrooms had mold and cockroaches. We called front desk a thousand times but nobody picked up… ever. They just don’t care. What did it for me was the complimentary coffee in the lobby ended at 8 am. I’ve been to 3-star Holiday Inns that had coffee all day at the lobby. This hotel was not worth it and is definitely not a 5-star.

Stayed during our wedding anniversary for a staycation that felt no different than staying at a 3 star hotel. I wanted to note that there is longer elevator wait times and it was exacerbated with one of four elevators being down and the amount of floors in the tower. Communication with the hotel staff over the phone was very poor when it came to seeing if there was early check in and late check out available. Late check out is supposedly only known the morning of, and not the night before which I haven’t experienced at a hotel before. Additionally, they put us in a room that required maintenance on the HVAC system and required access from 9AM-4PM the next morning. Checking online, it’s not like they had full occupancy on the Monday for our one night stay. In contrast, the valet staff was very helpful. We would not recommend to friends for the price downtown and if they were celebrating any milestone. Would be convenient for anyone staying for business and works near the Financial District. We picked the hotel based on proximity to our dinner spot.

Perfect