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Cititel Express Penang

3.0 star property

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Photo gallery for Cititel Express Penang

Interior
Front of property
Minibar, in-room safe, desk, laptop workspace
Shower, free toiletries, towels
Lobby

Reviews

8.0 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Laundry
  • Housekeeping
  • Parking included
  • Air conditioning
  • Free WiFi
$47
includes taxes & fees
Sep 26 - Sep 27

Explore the area

View in a map
123, Lebuh Noordin, George Town, 10300
  • KOMTAR
    ‪3 min walk‬
  • Penang Times Square
    ‪5 min walk‬
  • Gurney Drive
    ‪3 min drive‬
  • Penang (PEN-Penang Intl.)
    ‪19 min drive‬

Room options

Room, Multiple Beds, City View

  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

Superior Room, 2 Twin Beds, City View

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room

Minibar, in-room safe, desk, laptop workspace

Standard Room

  • Sleeps 2

View all photos for Superior Twin Room Non Smoking

Minibar, in-room safe, desk, laptop workspace

Superior Twin Room Non Smoking

  • Sleeps 2

View all photos for Standard Queen Room Non smoking

Minibar, in-room safe, desk, laptop workspace

Standard Queen Room Non smoking

  • Sleeps 2

View all photos for Standard Twin Room

Minibar, in-room safe, desk, laptop workspace

Standard Twin Room

  • Sleeps 2

View all photos for Family Room

Minibar, in-room safe, desk, laptop workspace

Family Room

  • Sleeps 4

Room, Multiple Beds, City View

  • Sleeps 4

Standard Room

  • Sleeps 2

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About this property

Cititel Express Penang

3-star hotel in Downtown George Town
Concierge services, dry cleaning, and laundry facilities are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, tour/ticket assistance, and a front-desk safe are onsite.
Cititel Express Penang offers 234 air-conditioned accommodations with minibars and safes. LCD televisions are featured in guestrooms.

Bathrooms include showers and complimentary toiletries. This George Town hotel provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Cititel Express Penang features tour/ticket assistance, concierge services, and laundry facilities. Wireless Internet access is complimentary. This George Town hotel also offers dry cleaning/laundry services, a front-desk safe, and an elevator. Complimentary self parking is available on site, along with a car charging station.

Cititel Express Penang is a smoke-free property.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Accessibility

  • Elevator

More

  • 22 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • Reusable cups
  • Smoking not allowed
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bathroom

  • Free toiletries
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age: 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MYR 100 per night
  • A tax is imposed by the city: MYR 2.00 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector, a security system, and window guards

Property is also known as

Cititel Express Penang Hotel George Town
Cititel Express Penang Hotel
Cititel Express Penang George Town
Cititel Express Penang Hotel
Cititel Express Penang George Town
Cititel Express Penang Hotel George Town

Reviews

Cititel Express Penang Reviews

8.0

Very Good

8.0/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 102 out of 345 reviews
Rating 8 - Good. 165 out of 345 reviews
Rating 6 - Okay. 41 out of 345 reviews
Rating 4 - Poor. 24 out of 345 reviews
Rating 2 - Terrible. 13 out of 345 reviews

Reviews

8/10 Good

Ks

Stayed 4 nights in Jun 2025

8/10 Good

Ks

Stayed 4 nights in Jun 2025

8/10 Good

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good, room is a bit small
Stayed 1 night in May 2025

6/10 Okay

Victor

Liked: Cleanliness, staff & service
Overall good, room is a bit small for 2 person
Stayed 3 nights in May 2025

6/10 Okay

Joey, Puchong

Traveled with family
Liked: Staff & service, amenities
I've previously enjoyed my stay at the Ipoh Cititel Express, so I decided to stay at the George Town branch. A little bit disappointed at the condition of my room, you can tell that while the room has indeed been refurbished, it is starting to show signs of wear. The towel railing in the bathroom is falling apart. The wallpaper is peeling. The air-conditioning may need servicing. The parking elevator always has a smell. And the towels also has a peculiar odour, making me question the hotel's cleanliness protocol. I also wouldn't recommend this hotel for light sleepers, as the walls, windows and doors are not at all soundproof. On top of being able to hear all the noise from the street level, I could hear the opposite room's early morning cellphone alarm which unfortunately rang for hours. If you do stay here, please stay as far away from the elevators as possible. As for everything else - reception was fine and courteous if a little clumsy during the check in process. Parking was straightforward and fairly easy to access. Rooms are a little bit tiny, but is adequate for a solo stay. Rooms are also equipped with most basic necessities, including kettle, mini fridge, hair dryer, towels, slippers, mugs, TV. The hotel is right opposite a mall. A bunch of eateries and cafes, 7-11, are all easily accessible by foot. Fairly central location and you can get to most of the famous spots easily. Overall, your mileage may vary. For me, this place is just fine, could have been better.
Stayed 3 nights in May 2025

6/10 Okay

Man Fan, Roslyn Heights

Traveled with family and small children
Liked: Staff & service
They don't have much. No restaurant nor swimming pool. It is small hotel and is dated. The room is okay but a bit small for us.
Stayed 5 nights in Apr 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Short stay at Penang for seminar

The room was clean and comfortable. Staff were very friendly. Location was great!
Stayed 5 nights in Mar 2025

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
overall the the hotel was nice, there was good food around it and quite a central location to get to different places around Penang!
Stayed 3 nights in Mar 2025

10/10 Excellent

Mathu Janaki

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay with very comfortable room and city view
Stayed 1 night in Mar 2025

6/10 Okay

M S

Small rooms and price. Good value.

Good central location between GAMA and 1st Avenue mall with coffee shops and restaurants nearby, or a short GRAB ride away. Rooms are clean, small and relatively comfortable. The price is reasonable for what you get. Maid service every other day. Staff was friendly and helpful.
Stayed 3 nights in Feb 2025

8/10 Good

Chan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thiss hotel the furniture is new.Bed is comfortable. The room is a bit small. Obdrsll is ok.
Stayed 3 nights in Feb 2025

8/10 Good

Chan

Liked: Cleanliness, staff & service, property conditions & facilities
GOOD LOCATION. FOOD IS WITHIN WALKING DISTANCE. FRIENDLY COUNTER STAFF. GOOD BUFFET BREAKFAST BUT NEED TO ADD ON.
Stayed 1 night in Feb 2025

10/10 Excellent

Suradi Tunggal

Stayed 3 nights in Feb 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

City Center

Convenient walking distance in city. Lots of good food
Stayed 1 night in Jan 2025

8/10 Good

Wong Yun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

8/10 Good

ng

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2024

10/10 Excellent

Wan Hong

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2024

2/10 Terrible

Li Chin

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The sink was clogged. We told the staff, and they said they will send a maintenance staff to look at it but it was never done. We ended up asking to change to a different room on the following day. We came back one day and saw the door was left open and unlock after the room was made. We'll never consider Cititel Express in future.
Stayed 5 nights in Sep 2024

4/10 Poor

Li Chin

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Kok Wai

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

8/10 Good

chiang chuang

Liked: Property conditions & facilities
-
Stayed 1 night in Jul 2024

8/10 Good

ROZANI, Ampang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and walking distance to Perangin Mall ang The Top Komtar
Stayed 2 nights in Jul 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024