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The Ramsey Hotel & Convention Center

3.0 star property

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Photo gallery for The Ramsey Hotel & Convention Center

Indoor pool
Property preview
Exterior
Interior entrance
Interior entrance

Reviews

8.4 out of 10
Very good

Popular amenities

  • Housekeeping
  • 24/7 front desk
$106
includes taxes & fees
Dec 21 - Dec 22

Explore the area

View in a map
3230 Parkway, Pigeon Forge, TN, 37868
  • Place, Old Mill
    ‪8 min walk‬
  • Place, LeConte Center at Pigeon Forge
    ‪11 min walk‬
  • Place, Island at Pigeon Forge
    ‪3 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪56 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Standard Room, 2 Queen Beds, Non Smoking

8.6 out of 10
Excellent
(189 reviews)
  • 330 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe King with Sleeper Sofa

Deluxe King with Sleeper Sofa | Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Deluxe King with Sleeper Sofa

9.0 out of 10
Wonderful
(41 reviews)
  • 330 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for King Bed Mini-Suite with Jacuzzi & Fireplace

King Bed Mini-Suite with Jacuzzi & Fireplace | Egyptian cotton sheets, premium bedding, pillowtop beds, desk

King Bed Mini-Suite with Jacuzzi & Fireplace

7.8 out of 10
Good
(10 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Two Bedroom Family Suite

Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Two Bedroom Family Suite

8.4 out of 10
Very good
(5 reviews)
  • Sleeps 8
  • 1 King Bed, 2 Queen Sofa Beds, 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Superior King with Sleeper Sofa

Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Superior King with Sleeper Sofa

7.0 out of 10
Good
(7 reviews)
  • Sleeps 4
  • 1 King Bed and 1 Queen Sofa Bed

View all photos for Choice Queen with Wet Bar & Sleeper Sofa

Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Choice Queen with Wet Bar & Sleeper Sofa

9.0 out of 10
Wonderful
(2 reviews)
  • Sleeps 4
  • 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Single Room, 1 Bedroom, Roll-in Shower, Non Smoking

Single Room, 1 Bedroom, Roll-in Shower, Non Smoking | Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Single Room, 1 Bedroom, Roll-in Shower, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 3
  • 1 Queen Bed

Queen Accessible with Grab Bar Bathtub

  • Sleeps 2

Deluxe King With Sleeper Sofa

  • Sleeps 3

King Bed Mini-Suite with Jacuzzi&Fireplace

  • Sleeps 2

Choice Queen with Wet Bar & Sleeper Sofa

  • Sleeps 4

Two Bedroom Family Suite

  • Sleeps 8

Classic Two Queen Beds Guestroom

  • Sleeps 4

Superior King With Sleeper Sofa

  • Sleeps 4

View all photos for Accessible Queen With Roll-in Shower

Egyptian cotton sheets, premium bedding, pillowtop beds, desk

Accessible Queen With Roll-in Shower

  • Sleeps 2

Superior King Room With Sofa Bed

  • Sleeps 4

Choice Queen With Wet Bar & Sleeper Sofa

  • Sleeps 4

King Bed Mini-Suite With Jacuzzi & Fireplace

  • Sleeps 2

Single Room, 1 Bedroom, Roll-in Shower, Non Smoking

  • Sleeps 2

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About this property

The Ramsey Hotel & Convention Center

Pigeon Forge hotel connected to the convention center in Downtown Pigeon Forge
This smoke-free hotel features an indoor pool, a 24-hour fitness center, and a bar/lounge. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour business center, a conference center, and a coffee shop/cafe are onsite. Housekeeping is available on request.
The Ramsey Hotel & Convention Center offers 206 air-conditioned accommodations with complimentary bottled water and coffee/tea makers. Pillowtop beds feature Egyptian cotton sheets and premium bedding. Premium cable television is provided. Bathrooms include designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

Children under 14 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision. Guests under 14 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an indoor pool, The Ramsey Hotel & Convention Center provides a hot tub and a 24-hour fitness center. The hotel offers a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities consist of a 24-hour business center and 6 meeting rooms. Event facilities measuring 18801 square feet (1747 square meters) include a conference center. This business-friendly hotel also offers a terrace, barbecue grills, and a vending machine. Limited complimentary onsite parking is available on a first-come, first-served basis. A total renovation of this property was completed in February 2024.

The Ramsey Hotel & Convention Center is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite parking (max 1 space per unit)
  • Wheelchair-accessible parking and van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • 24-hour pool access
  • Evening entertainment
  • Hot tub
  • Indoor pool
  • Piano
  • TV in common areas

Family friendly

  • Fenced pool
  • In-room crib
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 6 meeting rooms
  • Computer station
  • Conference center (18,801 square feet of space)

Outdoors

  • Barbecue grill
  • Firepit
  • In a nature reserve
  • In the mountains
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Lever door handles
  • Pool hoist on site
  • Smooth flooring in room
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 1982
  • Fireplace in lobby
  • Renovated entire property - February 2024
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 36-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 4:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
Information provided by the property may be translated using automated translation tools
Guests with vehicles towing a trailer must contact the property in advance. Parking for vehicles with trailers is limited to 1 space per room, and trailers cannot exceed 24 feet (7.3 meters) in length. There is a fee of USD 75 (tax not included) for trailer parking. Due to any extenuating circumstances at the time of your stay, trailer parking may be subject to availability.

Renovations and closures

The following facilities are closed on Monday and Sunday:
  • Bar/lounge

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 40.00 per pet, per night, plus a deposit of USD 250.00 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 40 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet deposit: USD 250.00 per stay
  • Pet fee: USD 40.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, mobile payments, and cash
Mobile payment options include: Google Pay and Apple Pay
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Parties and events are allowed on site
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
24-hour pool access
Guests under 14 years old are not allowed in the fitness facility, and guests under 14 years old are only allowed in the swimming pool, fitness facility, and hot tub with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Hotel PIGEON FORGE
Ramsey Hotel Pigeon Forge
PIGEON FORGE Holiday Inn
Holiday Inn Pigeon Forge Hotel Pigeon Forge
Holiday Inn Pigeon Forge Hotel
Ramsey Pigeon Forge
Ramsey Hotel Sevierville
Ramsey Sevierville
Ramsey Hotel
Holiday Inn Pigeon Forge
The Ramsey
The Ramsey & Convention Center
The Ramsey Hotel & Convention Center Hotel
The Ramsey Hotel & Convention Center Pigeon Forge
The Ramsey Hotel & Convention Center Hotel Pigeon Forge

Reviews

The Ramsey Hotel & Convention Center Reviews

8.4

Very Good

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness
Rating 10 - Excellent. 722 out of 1336 reviews
Rating 8 - Good. 291 out of 1336 reviews
Rating 6 - Okay. 173 out of 1336 reviews
Rating 4 - Poor. 78 out of 1336 reviews
Rating 2 - Terrible. 72 out of 1336 reviews

Reviews

10/10 Excellent

Rick

Stayed 2 nights in Aug 2025

10/10 Excellent

Amanda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our first time staying here and everything was great besides us having to wait past check in time but in there defense it was labor day weekend and they were completely booked so I wont hold that against them. Staff was friendly. Buffet breakfast was good. We will definitely be back.
Stayed 1 night in Aug 2025

6/10 Okay

Joseph Alexis

Stayed 1 night in Aug 2025

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. Looks like renovations are coming in the near future. Breakfast was great with many options. The staff were very nice and accommodating. They really thought of everything, except for lounge chairs at the pool.
Stayed 2 nights in Aug 2025

10/10 Excellent

Paisley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it
Stayed 2 nights in Aug 2025

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2025

10/10 Excellent

Matthew

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

KELSEY

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Aug 2025

8/10 Good

Eden

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

2/10 Terrible

Rob

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Just not clean and they don’t seem to care

We have stayed in this hotel for the last three years and this will be our last time. It started with 6, yes 6 calls after making a reservation telling us there was a problem with our credit card. Each of these calls of course made us call our card company who confirmed nothing was wrong it had to be the hotel. After hours on hold and working this problem, the hotel finally said just come on down we won’t worry about it. Two days before we arrived the hotel called again with the same concern. This time they figured out that they had made a mistake when they took my card number. So it was their mistake. I joked with the guy and said after all the hours I have in this reservation you owe me a drink to which he said you deserve much more than that we will take care of you when you get here. So we arrive and I am expecting an upgrade. We were placed in the smallest room ever right beside the loud vending and ice machines. I went back to the front desk and told them that was not acceptable after what we had been through and they provided an upgraded room free of charge. We were hoping it would all be good from there. Then we started noticing that the hotel common areas were not clean. Elevator doors and buttons were black with dirt on the edges, grout lines in the bathroom were BROWN, yes brown with “dirt” of some sort. Our room was not cleaned for two days and the GM seems to be too busy to call us back. We kept asking for service and we got nothing, never again!
We saw this on the last day or we would have never stayed.
Elevators with dirt
“brown” stains in grout
We started stacking up towels since they would not service room
Stayed 4 nights in Aug 2025

10/10 Excellent

Diego

Liked: Staff & service, property conditions & facilities
Very nice
Stayed 1 night in Aug 2025

10/10 Excellent

Dorrinda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect

Absolutely wonderful place to stay. Beautiful. Excellent service. Close to so many little shops and restaurants.
Stayed 5 nights in Aug 2025

4/10 Poor

Amy

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property is not well maintained. The bathrooms in the room had mildew. One day they left a letter on my bed and didn’t make it, because my son left a sock on the bed and they can’t touch personal items. The hot tub had an odor as well as the pool.
Stayed 4 nights in Aug 2025

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

8/10 Good

Jennifer

Stayed 1 night in Jul 2025

10/10 Excellent

Miko Jay

Liked: Cleanliness, staff & service, property conditions & facilities
5 star hotel
Stayed 1 night in Aug 2025

10/10 Excellent

Tamie Jacobs or Charles Jacobs, Nichols

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay. Breakfast was great!
Stayed 4 nights in Jul 2025

2/10 Terrible

Brittany

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
We had planned a weekend stay at the Ramsey with our young son. Check in was easy, staff was very friendly. Upon arriving to our room we noticed the hallway leading there was very dark and not well lit. We got to our room and immediately found a cockroach in the floor. The front desk offered a new room and at first we accepted but after more consideration we decided to find a new place to stay. Staff was friendly and done what they could but ultimately we wanted better facilities for the price we were willing to pay for a better experience.
Stayed 2 nights in Aug 2025

10/10 Excellent

Zelma

Traveled with family and small children, Traveled with family
Liked: Amenities, property conditions & facilities
Stayed 2 nights in Aug 2025

6/10 Okay

Monica

Traveled with family
Disliked: Property conditions & facilities, room comfort

Expensive for low quality

They play Christian music from 7a-10-11pm. There was a speaker outside my room. Awaken every morning by 7am. I asked about it and was sharply told by an employee the owner demands it and there is a marker line for the volume. From that point on the staff ignored us. Black stuff all over the ceiling from the air conditioning vent. The drainage in the bathroom was poor. The sink took minutes to drain and we showered with the water up to our ankles. The toilet was difficult to flush and ram loudly for a while after being flushed. Zero concern for noise. We had a family of 12 outside our room at 10:30p on the couches laughing and talking loud. We called downstairs and asked for them to be asked to move to the couches in the lobby. They said the would take care of it. They didn't. At 11p we asked them to move. They don't put sheets on their pull out beds. You have to call and ask for the bedding then make the beds. Their mattresses are stained so it's was gross. Overall, stay at a chain hotel so there are guidelines for noise.
Stayed 4 nights in Aug 2025

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Loved the 24 hour indoor pool and hot tub!
Stayed 1 night in Aug 2025

10/10 Excellent

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
24 hour pool and hot tub.
Stayed 1 night in Aug 2025

2/10 Terrible

Yesenia

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
said they were pet friendly, but are ONLY DOG friendly. we had our cat so we had to leave and find another hotel that is ACTUALLY "pet friendly" wasted money and time
Stayed 2 nights in Aug 2025

4/10 Poor

Hector

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very old building, with a old smell furniture on rooms,
Stayed 2 nights in Aug 2025