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River Terrace Resort & Convention Center

3.5 star property

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Photo gallery for River Terrace Resort & Convention Center

Lobby sitting area
Exterior
Signature Room - 2 Queen Beds River View | In-room safe, iron/ironing board, free WiFi, bed sheets
Reception
Signature Room - 2 Queen Beds River View | In-room safe, iron/ironing board, free WiFi, bed sheets

Reviews

7.8 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Breakfast included
  • Laundry
  • Pet friendly
  • Air conditioning
$114
includes taxes & fees
Oct 26 - Oct 27

Explore the area

View in a map
240 River Road, Gatlinburg, TN, 37738
  • Place, SkyPark
    ‪4 min walk‬
  • Place, Ripley's Aquarium of the Smokies
    ‪5 min walk‬
  • Place, Anakeesta
    ‪6 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪82 min drive‬

Room options

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed

8.4 out of 10
Very good
(37 reviews)
  • 252 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds

7.6 out of 10
Good
(39 reviews)
  • 248 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Loft, 1 King Bed with Sofa bed, River View

Balcony view

Signature Loft, 1 King Bed with Sofa bed, River View

7.0 out of 10
Good
(4 reviews)
  • 600 sq ft
  • River view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Signature Room, 1 King Bed, River View

Balcony view

Signature Room, 1 King Bed, River View

8.6 out of 10
Excellent
(13 reviews)
  • 192 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Room - 1 King Bed

Signature Room - 1 King Bed | Balcony

Signature Room - 1 King Bed

  • 192 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Signature Room - 2 Queen Beds River View

Signature Room - 2 Queen Beds River View | Balcony view

Signature Room - 2 Queen Beds River View

8.0 out of 10
Very good
(7 reviews)
  • 288 sq ft
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Room - 2 Queen Beds

Signature Room - 2 Queen Beds | In-room safe, iron/ironing board, free WiFi, bed sheets

Signature Room - 2 Queen Beds

7.4 out of 10
Good
(13 reviews)
  • 252 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, River View

Room, 2 Queen Beds, River View | Balcony view

Room, 2 Queen Beds, River View

8.6 out of 10
Excellent
(20 reviews)
  • 248 sq ft
  • River view
  • Sleeps 4
  • 2 Queen Beds

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About this property

River Terrace Resort & Convention Center

Resort in Downtown Gatlinburg
This smoke-free resort features an outdoor pool, a conference center, and a business center. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, concierge services, laundry facilities, and a 24-hour front desk are onsite. Housekeeping is available on request.
River Terrace Resort & Convention Center offers 205 air-conditioned accommodations with safes and hair dryers. Flat-screen televisions come with cable channels.

Bathrooms include bathtubs or showers with hydromassage showerheads. This Gatlinburg resort provides complimentary wireless Internet access. Housekeeping is provided on request.

Recreational amenities at the resort include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Wireless Internet access is complimentary. This resort offers access to a business center and meeting rooms. Guests can enjoy a complimentary breakfast each morning. This Gatlinburg resort also offers an outdoor pool, a vending machine, and gift shops/newsstands. Onsite self parking is complimentary.

River Terrace Resort & Convention Center is a smoke-free property.

A complimentary on-the-go breakfast is served each morning between 6:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 10:00 AM

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Tour and ticket assistance

Business services

  • Business center
  • Conference center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 7 buildings
  • Banquet hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Hydromassage showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 60 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests traveling with a service animal must contact the property prior to arrival.
This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

River Terrace Resort & Convention Center Resort
River Terrace Resort
River Terrace Resort Gatlinburg
River Terrace Resort Hotel
River Terrace Resort Hotel Gatlinburg
River Terrace Gatlinburg
River Terrace Hotel Gatlinburg
River Terrace Resort And Convention Center
River Terrace Resort Convention Center
River Terrace Resort & Convention Center Gatlinburg
River Terrace Resort & Convention Center Resort Gatlinburg

Reviews

River Terrace Resort & Convention Center Reviews

7.8

Good

7.8/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness
Rating 10 - Excellent. 416 out of 1039 reviews
Rating 8 - Good. 280 out of 1039 reviews
Rating 6 - Okay. 158 out of 1039 reviews
Rating 4 - Poor. 116 out of 1039 reviews
Rating 2 - Terrible. 69 out of 1039 reviews

Reviews

8/10 Good

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The location is amazing. Everything is super close. I was very surprised how dated our room was. It’s had to be the same since the place was built in the late 70s or very early 80s. Also they said it included breakfast but that was just bulk individually wrapped pastries & orange juice. We did enjoy our stay but we could have rented a nicer cabin for the same price for a dated hotel room.
Stayed 3 nights in Jul 2025

8/10 Good

Marquetta

Liked: Staff & service
Stayed 2 nights in Jul 2025

8/10 Good

Troy, Dakota City

Traveled with family
Liked: Cleanliness, staff & service
Room was a little warm. Office staff was good to work with
Stayed 4 nights in Jul 2025

6/10 Okay

Tiffaney

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The rooms do not look like the pictures 😐. It gives hotel not motel or resort vibes. Its in the right location.
Stayed 2 nights in Jul 2025

6/10 Okay

Pamela

Liked: Staff & service
Good location. Needs updating
Stayed 1 night in Jul 2025

10/10 Excellent

julio h.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Jul 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
We stay here every time we come! Great location, great service, great price!!
Stayed 1 night in Jun 2025

10/10 Excellent

GREGG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Zack

Stayed 3 nights in Jul 2025

2/10 Terrible

Lenny

Traveled with family
Disliked: Cleanliness
First day there was only one towel for towel for me and my wife to use. I had to walk down the hill to the office to get a towel because they would not bring me one then the night we checked in my wife pulled back the sheets there was a blood stain on the bedsheet. They did change the bedding and clean the room and brought fresh towels. The so-called resort offered free Internet we had no Internet, not only that I went to iron. My clothes opened up the ironing board and the legs snapped off and almost fell and hit my foot Mandy who is also the lady that checked us in Was at the desk when I went to complain she rudely said which of these problems do you want me to handle first, sir? They offered me a discount for finding blood on the sheet on day one but then refused to give me the discount after they found out that I had told the lady I may check out the next day, but I did not check out she went ahead, took it upon herself to check us out on the 12th of July anyway even though we stayed if they thought we checked out, they did not make the bed on the 13th or bring any towels if they thought we had checked out they would’ve made the room for someone else.
Stayed 3 nights in Jul 2025

10/10 Excellent

Amy

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Clean and convenient to walk to everything
Stayed 2 nights in Jun 2025

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We will see you again

This was our first stay with the River Terrace. First off, the front desk staff was amazing and accommodating. We got to the hotel early and was allowed to check in. We stayed in Building 7 and fell in love with not only the location and view, but the decor of our room. We will definitely stay here again .
Stayed 2 nights in Jul 2025

6/10 Okay

Joseph

Traveled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

sachin

Traveled with family
Disliked: Cleanliness
Great Front desk Staff - kudo's!! Just the room needed extra cleaning upon arrival but overall great location, excellent staff
Stayed 2 nights in Jul 2025

4/10 Poor

Jeffrey

The slums

We walked into the rooms and were extremely disappointed. It looked nothing like the pictures and the more we looked the worse it got. The spa tub was just inthe middle of the room and was not clean at all. It looked like it was brought in from a rummage sale. The two sinks were just as bad if not worse. We at that point were already going to request a new room but were tired and decided to wait till morning. Things continued to get worse the shower didn’t drain so the water was above our ankles when we got a shower which is just gross and the toilet was actually moved about 2 or more inches from where it should be and moved when you sat on it! The rug by the bed had places where it was coming apart that could have been tripped on. Then when we went to bed it was like sleeping on a slab of rock. There was no cushion all. In the morning we requested a new room. After telling the girl how awful it was she ask if having room service come would help. We said absolutely not. She gave us a new room that actually looked like what we booked. I can’t believe they could actually think a person should get such a disgusting for any amount of money much less over a hundred dollars a night. We deserve our money back for the inconvenience as well as thinking that the room they put us in was worthy of anyone staying. It was like a smack in the face. We will never be back and will let everyone else know how bad it is there.
Stayed 3 nights in Jul 2025

6/10 Okay

Arval

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

TANYA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Gina

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

8/10 Good

Thomas

Stayed 1 night in Jul 2025

6/10 Okay

Adam

Stayed 4 nights in Jul 2025

8/10 Good

Rhae

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Excellent view of the fireworks for the 4th of July! The location is perfect and the pool is excellent. The AC did a great job keeping us cool, and the beds are great! Our big complaint was the Internet. We have a special needs son who relies on his phone during waits, changes in routine, and to help calm meltdowns. We chose this hotel because it said WiFi was included, and we assumed it would be reliable since it’s a convention center. The WiFi didn’t work at all. I contacted two employees who each said it’s because of high occupancy. I understand that, but we definitely would’ve chosen a place with reliable internet. Sorry to our neighbors who had to listen to the 3 am autistic meltdown for two hours this morning. My recommendation to the hotel is to spring for better internet, and require a password to use it.
Stayed 2 nights in Jul 2025

6/10 Okay

Naomi

Traveled with family
Disliked: Property conditions & facilities
Pictures of resort are outdated. Clean but very worn. In room blinds were broke but manageable, yet wouldn’t block out the bright exterior lights. Curtains were missing. One pool is closed, the restaurant is closed, breakfast is small gas station style packaged pastries and one coffee pod machine with powdered creamer for the entire resort to share. In room coffee pot was filthy. No housekeeping and we had to ask for towels. Staff is sweet and towels were quickly delivered. Shower was hot, with ok water pressure. Location is perfect for walking everywhere easily.
Stayed 1 night in Jul 2025

10/10 Excellent

Miranda, Columbia city

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay if you want to be able to walk to everything downtown Gatlinburg has to offer. 10/10 room that overlooks the river. Huge room with two queen beds and a huge patio with views of mountains and right above the river. Not the fanciest of rooms or hotels but would 100% stay here again.
Stayed 2 nights in Jul 2025