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River Terrace Resort & Convention Center

3.5 star property

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Photo gallery for River Terrace Resort & Convention Center

Lobby sitting area
Exterior
Signature Room - 2 Queen Beds River View | In-room safe, iron/ironing board, free WiFi, bed sheets
Signature Room - 2 Queen Beds River View | In-room safe, iron/ironing board, free WiFi, bed sheets
Reception

Reviews

7.8 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Breakfast included
  • Laundry
  • Pool
  • Pet friendly
  • Air conditioning
$104
includes taxes & fees
Sep 2 - Sep 3

Explore the area

View in a map
240 River Road, Gatlinburg, TN, 37738
  • SkyPark
    ‪4 min walk‬
  • Ripley's Aquarium of the Smokies
    ‪5 min walk‬
  • Anakeesta
    ‪6 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪82 min drive‬

Room options

View all photos for Signature Room, 1 King Bed, River View

Balcony view

Signature Room, 1 King Bed, River View

9.0 out of 10
Wonderful
(12 reviews)
  • 192 sq ft
  • River view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, River View

Room, 2 Queen Beds, River View | Balcony view

Room, 2 Queen Beds, River View

8.6 out of 10
Excellent
(18 reviews)
  • 248 sq ft
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Room - 1 King Bed

Signature Room - 1 King Bed | Balcony

Signature Room - 1 King Bed

  • 192 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(33 reviews)
  • 252 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds

7.6 out of 10
Good
(37 reviews)
  • 248 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Room - 2 Queen Beds

Signature Room - 2 Queen Beds | In-room safe, iron/ironing board, free WiFi, bed sheets

Signature Room - 2 Queen Beds

7.4 out of 10
Good
(13 reviews)
  • 252 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Room - 2 Queen Beds River View

Signature Room - 2 Queen Beds River View | Balcony view

Signature Room - 2 Queen Beds River View

8.0 out of 10
Very good
(7 reviews)
  • 288 sq ft
  • River view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Signature Loft, 1 King Bed with Sofa bed, River View

Balcony view

Signature Loft, 1 King Bed with Sofa bed, River View

7.0 out of 10
Good
(4 reviews)
  • 600 sq ft
  • River view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

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About this property

River Terrace Resort & Convention Center

Resort in Downtown Gatlinburg
This smoke-free resort features an outdoor pool, a conference center, and a business center. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, concierge services, laundry facilities, and a 24-hour front desk are onsite. Housekeeping is available on request.
River Terrace Resort & Convention Center offers 205 air-conditioned accommodations with safes and hair dryers. Flat-screen televisions come with cable channels.

Bathrooms include bathtubs or showers with hydromassage showerheads. This Gatlinburg resort provides complimentary wireless Internet access. Housekeeping is provided on request.

Recreational amenities at the resort include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Wireless Internet access is complimentary. This resort offers access to a business center and meeting rooms. Guests can enjoy a complimentary breakfast each morning. This Gatlinburg resort also offers an outdoor pool, a vending machine, and gift shops/newsstands. Onsite self parking is complimentary.

River Terrace Resort & Convention Center is a smoke-free property.

A complimentary on-the-go breakfast is served each morning between 6:00 AM and 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 10:00 AM

Things to do

  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Tour and ticket assistance

Business services

  • Business center
  • Conference center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 7 buildings
  • Banquet hall
  • Smoking not allowed
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Hydromassage showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

More

  • Air conditioning
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 60 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200 per stay

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests traveling with a service animal must contact the property prior to arrival.
This property accepts dogs only. The following breeds are not permitted: Great Dane, Sharpei, Pit Bull, Rottweiler, German Shepherd, Husky, Alaskan Malamute, Doberman Pinscher, Chow Chow and Presa Canario; other dog breeds at discretion of property management. A dog must not exceed 60 pounds (27 kilograms), or in the case of 2 dogs, must not exceed 60 pounds combined; dogs must be maximum 36 inches (91 centimeters) long, and maximum 36 inches tall. Pets left unattended in guestrooms must be kept in a pet carrier or crate. Dogs must be leashed at all times when outside the guestroom. Dogs are not allowed in public areas, including restaurants, spa/salon, pool areas, showrooms, convention spaces, casino, and/or common retail spaces.

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

River Terrace Resort & Convention Center Resort
River Terrace Resort
River Terrace Resort Gatlinburg
River Terrace Resort Hotel
River Terrace Resort Hotel Gatlinburg
River Terrace Gatlinburg
River Terrace Hotel Gatlinburg
River Terrace Resort And Convention Center
River Terrace Resort Convention Center
River Terrace Resort & Convention Center Gatlinburg
River Terrace Resort & Convention Center Resort Gatlinburg

River Terrace Resort & Convention Center Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 409 out of 1004 reviews
Rating 8 - Good. 271 out of 1004 reviews
Rating 6 - Okay. 155 out of 1004 reviews
Rating 4 - Poor. 105 out of 1004 reviews
Rating 2 - Terrible. 64 out of 1004 reviews

7.8/10

Cleanliness

8.6/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Ruth

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about it close to the strip friendly staff Loved the fact that its dog friendly a little to pricely for the pet deposit. Could make it more dog friendly, not alot of grassy area for the pets..
Stayed 3 nights in May 2025

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

4/10 Poor

hong

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The location, view, and staffs were really good. However, the conference building is too old.
Stayed 1 night in May 2025

10/10 Excellent

Heaven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

6/10 Okay

Eric

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property was very outdated, rooms were mostly clean but smelled very musty. The front desk clerk was very nice when we checked and have great restaurant recommendations.
Stayed 1 night in May 2025

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Milagros

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As always a great experience
Stayed 2 nights in May 2025

10/10 Excellent

Don

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Clean and vary confident
Stayed 1 night in May 2025

8/10 Good

Stacey

Traveled with partner
Liked: Cleanliness, staff & service
Close to walking distance. Very small compact parking area.
Stayed 3 nights in May 2025

4/10 Poor

Michael

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Out dated .. no hot water ,I rented three rooms for the weekend and you would think one would have hot water . Property needs updating it’s part of Westgate who owns time share properties across the United States you would think it would be better accommodations. The location is excellent so that’s why I’m giving 2 stars
Stayed 2 nights in May 2025

10/10 Excellent

Cindy, Gulfport

Stayed 3 nights in Jan 2025

8/10 Good

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Donald, Myrtle Beach

Needs updated. Drains in bathrooms don't drain very well standing in water while showering.
Stayed 3 nights in Apr 2025

10/10 Excellent

Halie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place to stay and walking distance to everything gatlinburg offers
Stayed 3 nights in Apr 2025

4/10 Poor

Jeff

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

8/10 Good

Denetta

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing...they allowed early check -in at no extra charge. Spacious rooms, very quiet, bed was comfortable. On Wednesday we decided to go ahead and leave due to more storms moving in, we were checking out Thursday anyway. They gave us a credit for the night even though it was late afternoon when we left. This wasn't our first time there and it won't be our last.
Stayed 3 nights in Apr 2025

6/10 Okay

David

Traveled with partner
Liked: Cleanliness, staff & service
The room was bigger than i expected. Had a full kitchen which i didnt expect. Private balcony with nice view. Within walking distance to everything. Dislikes were no shower curtain, hair dryer was broken and in pieces, breakfast was just muffins and yogurt and the pool was pretty chilly considering it was suppose to be heated. Mandy (staff member) was awesome. Very helpful. Id rate her 5 stars.
Stayed 2 nights in Apr 2025

4/10 Poor

Isael

Disliked: Cleanliness, staff & service, property conditions & facilities
N/A
Stayed 1 night in Apr 2025

10/10 Excellent

Mariya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

10/10 Excellent

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was centrally located in the middle of the town.
Stayed 1 night in Apr 2025

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
I had a great time staying here
Stayed 4 nights in Apr 2025

4/10 Poor

Laura

Stayed 1 night in Apr 2025

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good value great location

Nice central location, close walk to shops and attractions. Great value for the price.
Stayed 4 nights in Apr 2025

8/10 Good

Chanelle

Traveled with partner
Liked: Staff & service, amenities
We have stayed several times at the River Terrace. The staff is always friendly and welcoming. Our room this trip could have definitely been cleaned more thoroughly. And the bathtub definitely needs replaced as it was very dated, which made it look very unclean. Outside of our room was very sticky too. Our view from the room was wonderful though and I always love the balconies. I love the walkability to everything in downtown Gatlinburg.
Stayed 5 nights in Mar 2025

10/10 Excellent

Valdon

Liked: Cleanliness, property conditions & facilities, room comfort
We stay here every trip to the mountains. The staff is very friendly and very convenient to downtown. Very pleased!!
Stayed 1 night in Apr 2025