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Gatlinburg Town Square by Exploria Resorts

2.5 star property

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Photo gallery for Gatlinburg Town Square by Exploria Resorts

Exterior
GTV Studio | 1 bedroom, free WiFi, bed sheets
Exterior
Interior entrance
Microwave

Reviews

8.2 out of 10
Very good

Popular amenities

  • 24/7 front desk
  • Gym
  • Hot Tub
  • Laundry
  • Pool
  • Air conditioning

Explore the area

Map
515 Historic Nature Trail, Gatlinburg, TN, 37738
  • Gatlinburg Convention Center
    ‪5 min walk‬
  • Anakeesta
    ‪14 min walk‬
  • Ripley's Aquarium of the Smokies
    ‪14 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪81 min drive‬

Room options

View all photos for GTS Accessible Studio

GTS Accessible Studio | 1 bedroom, free WiFi, bed sheets

GTS Accessible Studio

9.4 out of 10
Exceptional
(3 reviews)
  • 442 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for GTS Accessible 1 bedroom Condo

Terrace/patio

GTS Accessible 1 bedroom Condo

7.0 out of 10
Good
(6 reviews)
  • 727 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for GTVH Standard King Room

GTVH Standard King Room | 1 bedroom, free WiFi, bed sheets

GTVH Standard King Room

8.0 out of 10
Very good
(67 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for GTS Accessible 2 bedroom Condo

1 bedroom, free WiFi, bed sheets

GTS Accessible 2 bedroom Condo

9.8 out of 10
Exceptional
(7 reviews)
  • 912 sq ft
  • Sleeps 6
  • 1 King Bed, 2 Twin Beds and 1 Twin Sofa Bed

View all photos for GTV Hotel Accessible Queen

1 bedroom, free WiFi, bed sheets

GTV Hotel Accessible Queen

  • Sleeps 2
  • 1 Queen Bed

View all photos for GTV Accessible 1 bedroom Condo

1 bedroom, free WiFi, bed sheets

GTV Accessible 1 bedroom Condo

9.4 out of 10
Exceptional
(6 reviews)
  • 727 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for GTVH Standard Queen Room

GTVH Standard Queen Room | 1 bedroom, free WiFi, bed sheets

GTVH Standard Queen Room

8.0 out of 10
Very good
(11 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for GTS 2 Bedroom Premium

1 bedroom, free WiFi, bed sheets

GTS 2 Bedroom Premium

9.2 out of 10
Wonderful
(35 reviews)
  • 912 sq ft
  • Sleeps 7
  • 1 King Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for GTS 2 Bedroom Deluxe

1 bedroom, free WiFi, bed sheets

GTS 2 Bedroom Deluxe

9.2 out of 10
Wonderful
(17 reviews)
  • 864 sq ft
  • Sleeps 6
  • 1 King Bed and 2 Twin Beds

View all photos for GTS 1 bedroom Condo

Terrace/patio

GTS 1 bedroom Condo

9.2 out of 10
Wonderful
(48 reviews)
  • 727 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for GTS Studio

GTS Studio | 1 bedroom, free WiFi, bed sheets

GTS Studio

8.8 out of 10
Excellent
(29 reviews)
  • 322 sq ft
  • Sleeps 3
  • 1 Queen Bed OR 1 Double Sofa Bed

View all photos for GTS 3 Bedroom Condo

GTS 3 Bedroom Condo | 1 bedroom, free WiFi, bed sheets

GTS 3 Bedroom Condo

8.0 out of 10
Very good
(1 review)
  • Sleeps 9
  • 1 King Bed, 2 Twin Beds, 1 Queen Bed and 1 Double Sofa Bed

View all photos for GTV 1 Bedroom Condo

1 bedroom, free WiFi, bed sheets

GTV 1 Bedroom Condo

10.0 out of 10
Exceptional
(1 review)
  • 420 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Sofa Bed

View all photos for GTV Studio

GTV Studio | 1 bedroom, free WiFi, bed sheets

GTV Studio

8.4 out of 10
Very good
(17 reviews)
  • 350 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Sofa Bed

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About this property

Gatlinburg Town Square by Exploria Resorts

Gatlinburg hotel walkable to Gatlinburg Convention Center
Along with an indoor pool, this smoke-free hotel has a fitness center and a hot tub. Free WiFi in public areas and free self parking are also provided. Additionally, a seasonal outdoor pool, a children's pool, and concierge services are onsite. Housekeeping is available on request.
Gatlinburg Town Square by Exploria Resorts offers 221 air-conditioned accommodations with hair dryers and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided on request.
An indoor pool, a children's pool, a seasonal outdoor pool, and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to a seasonal outdoor pool and a children's pool, Gatlinburg Town Square by Exploria Resorts provides an indoor pool and a hot tub. Public areas are equipped with complimentary wireless Internet access. This Gatlinburg hotel also offers a fitness center, barbecue grills, and a vending machine. Complimentary covered self parking is available on site.

Gatlinburg Town Square by Exploria Resorts is a smoke-free property.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site

Things to do

  • Basketball
  • Children's pool
  • Gym
  • Hot tub
  • Indoor pool
  • Playground
  • Seasonal outdoor pool

Family friendly

  • Children's pool
  • In-room microwave
  • Indoor pool
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)

Outdoors

  • Barbecue grill

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to elevator

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Microwave

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Phone

Policies

Check-in

Check-in time starts at 4:00 PM
Minimum check-in age: 21

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 250.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Housekeeping is available for an additional fee and varies based on length of stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Gatlinburg Town Square Exploria Resorts Hotel
Gatlinburg Town Square Condo
Gatlinburg Town Square Hotel Gatlinburg
Gatlinburg Town Square Resort
Gatlinburg Town Square Exploria Resorts Condo
Square Exploria Resorts Condo
Gatlinburg Town Square Exploria Resorts
Square Exploria Resorts
Square Exploria Resorts Hotel
Gatlinburg Town Square
Gatlinburg Town Square by Exploria Resorts Hotel
Gatlinburg Town Square by Exploria Resorts Gatlinburg
Gatlinburg Town Square by Exploria Resorts Hotel Gatlinburg

Gatlinburg Town Square by Exploria Resorts Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 523 out of 1035 reviews
Rating 8 - Good. 261 out of 1035 reviews
Rating 6 - Okay. 120 out of 1035 reviews
Rating 4 - Poor. 65 out of 1035 reviews
Rating 2 - Terrible. 66 out of 1035 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Joshua

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, right by lots of cool places to eat and shop. Trolley stop very close by, can walk to it. Jacuzzi bathtub is awesome, as is the private balcony. Only complaints we had were minor things: shorted out light switches, missing light bulbs, tv remote didn't control the tv. However, the one single thing that would make me reconsider staying here again: the elevators. Extremely slow and seem to have a mind of their own when it comes to going up or down. Never seen an elevator behave the way this one did. Overall, great place! Some minor repairs and adjustments would make this a no-brainer for all of our visits to Gatlinburg! Also, if you stay, go to the Log Cabin Pancake House across the street!
Stayed 2 nights in Apr 2025

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities
We loved it there..
Stayed 2 nights in Apr 2025

8/10 Good

Susan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a nice stay. Spacious two bedroom suite. There was some construction around the premises that I wasn’t aware of but it was ok. We enjoyed our stay and so did the kids!
Stayed 3 nights in Apr 2025

10/10 Excellent

Rebecca

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I highly recommend

I will always stay here, very convenient to all the shops and excellent restaurants
Stayed 2 nights in Mar 2025

10/10 Excellent

Zaydee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A+

Stay at condo was A+ spectacular!! I Will definitely recommend to friends and family.
Stayed 2 nights in Mar 2025

10/10 Excellent

Jason

Nice place
Stayed 2 nights in Mar 2025

10/10 Excellent

Barbie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was very spacious! Nice parking lot. Loved the balcony space!
Stayed 2 nights in Mar 2025

10/10 Excellent

Daraka

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Augustus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Tammie

Liked: Cleanliness, staff & service, property conditions & facilities
Love the property
Stayed 4 nights in Mar 2025

10/10 Excellent

Jeri

We really enjoyed it. Grandsons wanted to liv3 there
Stayed 3 nights in Mar 2025

8/10 Good

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Phone didnt work in room. Gaps around air unit to outside, think ants were getting in. Heat/air unit in bedroom had previously been burned, not working at first. Maintenance came & fixed. Patio needed bushes trimmed up
Stayed 3 nights in Mar 2025

8/10 Good

Buford

Liked: Cleanliness
.
Stayed 3 nights in Mar 2025

8/10 Good

Courtney

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My only complaint is the parking. The underground parking lot is extremely hard to park a full size SUV in, especially when other vehicles park in the middle spot of the 3 spots there. We had to park up the street at the main location where the overflow parking was and walk back to our condo. Other than that, I was pleased.
Stayed 4 nights in Mar 2025

4/10 Poor

Marcin

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Great Location, But Desperately Need Renovation

The unit had several positives, including its close proximity to the city, a fully equipped kitchen, and a nice view. The two bathrooms and ample sleeping space made it convenient for our stay. The balcony with seating was a nice touch, and the ability to self-restock supplies as needed was a plus. However, the overall condition of the unit was disappointing. It was very old and rundown, long overdue for a refresh. Dust had built up on fixtures and furniture, the wallpaper was peeling and dirty, and there was visible water damage on the walls. The showers drained slowly, the grout was filthy and blackened, and the mattresses were heavily worn, sinking in the middle. The living room furniture was also in poor condition. The exterior of the building was similarly neglected. Sidewalk tiles were uneven and hazardous, and the once-pretty fountain pictured online had turned into a dumping ground for garbage bags. The balcony and walkways were in desperate need of a power wash. Overall, while the location and amenities were convenient, the lack of upkeep significantly impacted the experience. A thorough renovation and better maintenance would make this a much better place to stay.
Stayed 6 nights in Mar 2025

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointed when we arrived, our room was not ready and we didn’t arrive until 6pm. Check in was at 4pm. We had a horrible drive due to tons of traffic and the check in delay made our arrival frustrating. We finally got a call at 6:47pm that the room was ready.
Stayed 2 nights in Mar 2025

4/10 Poor

Jerry

Traveled with family
Disliked: Cleanliness
Room was dirty stains on bedding and no service for fresh towels
Stayed 2 nights in Mar 2025

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

It was amazing. Check in was simple. Everything was easy to find. Great atmosphere. Definitely plan on going here again in the future
Stayed 2 nights in Mar 2025

10/10 Excellent

Shawn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms were clean staff was friendly
Stayed 2 nights in Mar 2025

8/10 Good

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Close to strip and attractions
Stayed 3 nights in Mar 2025

2/10 Terrible

Alec

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

DO NOT STAY

The room was dirty and not clean. Door handles were falling off and a giant gap between the front door.
Stayed 4 nights in Mar 2025

8/10 Good

Trinity

Traveled with family and small children
Liked: Staff & service
The hotel was mych better than we anticipated. The room was a little dirty, old food on the ground and counter, and broken dishes. The pool's roof had a hole where the skylight was. And the jacuzzi tub in the room had black stuff shoot out of it, so we couldn't use it. Otherwise it was a good stay.
Stayed 4 nights in Mar 2025

8/10 Good

Amy

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Staff were all super helpful and friendly. Overall a good stay but the heater to the indoor pool was not working for half of our stay which made swimming with small kiddos not possible. It was fixed halfway through though and was fine the rest of our stay. Mattresses are very firm. Great location and overall a very good stay!
Stayed 4 nights in Mar 2025

8/10 Good

Buford

Liked: Cleanliness
Stayed 1 night in Mar 2025

10/10 Excellent

Giselle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was comfortable, clean and great experience
Stayed 5 nights in Mar 2025