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Crossroads Inn & Suites

2.5 star property

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Photo gallery for Crossroads Inn & Suites

Seasonal outdoor pool
Apartment, 2 Bedrooms | Premium bedding, desk, blackout drapes, iron/ironing board
Suite, 1 King Bed, Fireplace, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board
Room, 1 King Bed, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board
Suite, 1 King Bed, Fireplace, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Air conditioning

Explore the area

Map
Gatlinburg, TN
  • Ripley's Aquarium of the Smokies
    ‪4 min walk‬
  • Anakeesta
    ‪5 min walk‬
  • Gatlinburg Convention Center
    ‪13 min walk‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪80 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(122 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed (Seasonal Fireplace)

Standard Room, 1 King Bed (Seasonal Fireplace) | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed (Seasonal Fireplace)

7.6 out of 10
Good
(12 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Jetted Tub

Room, 1 King Bed, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Jetted Tub

9.0 out of 10
Wonderful
(8 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds, Accessible | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Accessible

9.6 out of 10
Exceptional
(5 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Fireplace

Standard Room, 2 Queen Beds, Fireplace | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Fireplace

7.6 out of 10
Good
(7 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Fireplace

Suite, 1 King Bed, Fireplace | Premium bedding, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed, Fireplace

8.8 out of 10
Excellent
(16 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | Premium bedding, desk, blackout drapes, iron/ironing board

Apartment, 2 Bedrooms

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed, Accessible

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

9.0 out of 10
Wonderful
(27 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Fireplace, Jetted Tub

Suite, 1 King Bed, Fireplace, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed, Fireplace, Jetted Tub

8.6 out of 10
Excellent
(19 reviews)
  • Sleeps 3
  • 1 King Bed

View all photos for LOFT room ,1 king bed with jetted tub

LOFT room ,1 king bed with jetted tub | Premium bedding, desk, blackout drapes, iron/ironing board

LOFT room ,1 king bed with jetted tub

8.0 out of 10
Very good
(16 reviews)
  • Sleeps 3
  • 1 King Bed

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About this property

Crossroads Inn & Suites

Hotel in Downtown Gatlinburg
This hotel features coffee/tea in a common area, a seasonal outdoor pool, and a children's pool. Free self-serve breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include laundry facilities, a 24-hour front desk, and a lobby fireplace.
Crossroads Inn & Suites offers 78 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 55-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

A children's pool and a seasonal outdoor pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Crossroads Inn & Suites features a seasonal outdoor pool and a children's pool. Public areas are equipped with complimentary wireless Internet access. A complimentary breakfast is offered each morning. This business-friendly hotel also offers a vending machine, coffee/tea in a common area, and a fireplace in the lobby. Limited complimentary onsite parking is available on a first-come, first-served basis.

Crossroads Inn & Suites has designated areas for smoking.

A complimentary self-serve breakfast is served each morning between 7:00 AM and 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking (max 1 space per unit)
  • Onsite parking includes off-street options

Food and drink

  • Free self-serve breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 4 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for USD 10.0 per stay

Property payment types

Important information

Optional extras

  • Crib (infant bed) fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from April to September
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Crossroads
Best Western Crossroads Gatlinburg
Best Western Crossroads Inn
Best Western Crossroads Inn Gatlinburg
Crossroads Inn Gatlinburg
Crossroads Gatlinburg
Best Western Crossroads Hotel Gatlinburg

Crossroads Inn & Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 655 out of 1284 reviews
Rating 8 - Good. 371 out of 1284 reviews
Rating 6 - Okay. 159 out of 1284 reviews
Rating 4 - Poor. 58 out of 1284 reviews
Rating 2 - Terrible. 41 out of 1284 reviews

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Stephanie

Traveled with group
Liked: Cleanliness, property conditions & facilities
My go to
Stayed 1 night in Mar 2025

6/10 Okay

Kerri

Traveled with partner
Liked: Cleanliness, staff & service
We stayed three nights while in Gatlinburg. We never had wash cloths. The only thing we were told daily when we called the desk was "if we were around when the cleaning staff was there we could have gotten some". Umm not sure that was the appropriate statement to make. Especially the morning we were checking out the cleaning staff were cutting up towels to make more wash clothes. Over all it wasn't a horrible place to stay.
Stayed 3 nights in Apr 2025

10/10 Excellent

JUAN, Lexington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Leah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older hotel but updated. Could use a better cleaning and remodeling job
Stayed 1 night in Apr 2025

6/10 Okay

Hong

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
safe
Stayed 2 nights in Apr 2025

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An impromptu getaway proved to be very relaxing at your location!! Everyone was extremely nice & helpful!! Breakfast was great to start the day. The location was perfect for walking to all of the special shops & evenings on the balcony enjoying watching the activities.
Stayed 2 nights in Apr 2025

2/10 Terrible

Celestine

Stayed 2 nights in Apr 2025

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, room comfort

A great stay

I was impressed with our room and the hot breakfast!
Stayed 2 nights in Apr 2025

10/10 Excellent

Dahsheen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay Downtown

had a good stay. hotel is older, but they keep it clean and the service was great! LOCATION is absolutely wonderful. Walk to everything
Stayed 5 nights in Mar 2025

10/10 Excellent

Scott P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

On the road again

This is a fantastic hotel in a great location with a wonderful staff!
Stayed 1 night in Apr 2025

10/10 Excellent

Scott P

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

On the road again

This hotel is great! It’s in a perfect location just steps away from all the action but not in the middle of it. The room is very large with a fridge and a microwave. The staff I’ve encountered around the hotel are awesome! The breakfast is great! I really have nothing to say that isn’t positive
Stayed 2 nights in Apr 2025

8/10 Good

DIANA

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2025

8/10 Good

Sarah

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are looking for luxury, this isn't the place for you! It's very basic but the room(s) was HUGE! We are a family of 5 and traditional hotel rooms are never big enough so having the 2 bedroom apartment was a game changer. There was no shortage on space. Our only real complaint is the lack of supplies in the kitchen. We had only 1 fork and 3 knives (hard to eat cereal in the morning with no spoons). It would have been nice for additional seating like a larger couch or even a dinning table. But all in all, the location is GREAT... you are so close to everything that you can walk everywhere and not deal with traffic. We would absolutely stay here again.
Stayed 3 nights in Mar 2025

8/10 Good

Christopher

Liked: Cleanliness
Location was great and the room was clean. The lobby smelled of marijuana and took forever to get checked in.
Stayed 3 nights in Mar 2025

10/10 Excellent

Misty Dawn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel location .was perfec4 walking distance
Stayed 3 nights in Mar 2025

8/10 Good

Zachary

Stayed 2 nights in Mar 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort

Just okay.

The room was spacious and in a good location. Many restaurants and shopping close by. The rooms gave “low income apartment” vibes, but were clean. In the master bedroom, there was a locked door with a light on inside. It made us uneasy. We called the front desk and asked, and they said it’s been locked since they bought to hotel and can’t get inside. They said it was a boxed off closet. I stuck my phone under the door and recorded the best I could, and it did appear to be closed off…but I didn’t like it. Lol Overall, I would probably stay here again. Not my first choice, but it wouldn’t be the last choice. Loved the location.
Stayed 2 nights in Mar 2025

6/10 Okay

Jill

Stayed 1 night in Mar 2025

6/10 Okay

Sherry

Liked: Cleanliness, property conditions & facilities, room comfort

Nice place for the price

When we arrived we found out, they were remodeling the breakfast room, so there would be a danish and coffee available for breakfast( we dont drink coffee). When we went to out room, it wasnt the room we reserved. We went back to the office and spoke to them and they corrected it.
Stayed 4 nights in Mar 2025

10/10 Excellent

Michelle

Stayed 1 night in Mar 2025

8/10 Good

Donna

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location in a fun vacation town.

Quick overnight to jump up in the morning and go drive thru Great Smokie park, Fontana Dam and US 129.
Stayed 1 night in Mar 2025

6/10 Okay

Gregory

Liked: Cleanliness
Rooms are large. Outdated rooms that are in need of repairs and refurbishment.
Stayed 4 nights in Mar 2025