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Crossroads Inn & Suites

2.5 star property

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Photo gallery for Crossroads Inn & Suites

Seasonal outdoor pool
Room, 1 King Bed, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board
Suite, 1 King Bed, Fireplace, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board
Suite, 1 King Bed, Fireplace, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board
Apartment, 2 Bedrooms | Premium bedding, desk, blackout drapes, iron/ironing board

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Housekeeping
  • Laundry
  • Air conditioning
$89
includes taxes & fees
Sep 28 - Sep 29

Explore the area

View in a map
Gatlinburg, TN
  • Place, Ripley's Aquarium of the Smokies
    ‪4 min walk‬
  • Place, Anakeesta
    ‪5 min walk‬
  • Place, SkyPark
    ‪12 min walk‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪80 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds

8.4 out of 10
Very good
(131 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed (Seasonal Fireplace)

Standard Room, 1 King Bed (Seasonal Fireplace) | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed (Seasonal Fireplace)

7.6 out of 10
Good
(12 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Jetted Tub

Room, 1 King Bed, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board

Room, 1 King Bed, Jetted Tub

8.2 out of 10
Very good
(10 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible

Standard Room, 2 Queen Beds, Accessible | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Accessible

9.6 out of 10
Exceptional
(5 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Fireplace

Standard Room, 2 Queen Beds, Fireplace | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 2 Queen Beds, Fireplace

7.6 out of 10
Good
(7 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Fireplace

Suite, 1 King Bed, Fireplace | Premium bedding, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed, Fireplace

8.8 out of 10
Excellent
(16 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | Premium bedding, desk, blackout drapes, iron/ironing board

Apartment, 2 Bedrooms

8.0 out of 10
Very good
(6 reviews)
  • 2 bedrooms
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Premium bedding, desk, blackout drapes, iron/ironing board

Standard Room, 1 King Bed

8.6 out of 10
Excellent
(32 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Fireplace, Jetted Tub

Suite, 1 King Bed, Fireplace, Jetted Tub | Premium bedding, desk, blackout drapes, iron/ironing board

Suite, 1 King Bed, Fireplace, Jetted Tub

8.6 out of 10
Excellent
(19 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for LOFT room ,1 king bed with jetted tub

LOFT room ,1 king bed with jetted tub | Premium bedding, desk, blackout drapes, iron/ironing board

LOFT room ,1 king bed with jetted tub

8.2 out of 10
Very good
(18 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

Crossroads Inn & Suites

Hotel in Downtown Gatlinburg
This hotel features coffee/tea in a common area, a seasonal outdoor pool, and a children's pool. Free self-serve breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include laundry facilities, a 24-hour front desk, and a lobby fireplace.
Crossroads Inn & Suites offers 78 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 55-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs or showers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

A children's pool and a seasonal outdoor pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

Crossroads Inn & Suites features a seasonal outdoor pool and a children's pool. Public areas are equipped with complimentary wireless Internet access. A complimentary breakfast is offered each morning. This business-friendly hotel also offers a vending machine, coffee/tea in a common area, and a fireplace in the lobby. Limited complimentary onsite parking is available on a first-come, first-served basis.

Crossroads Inn & Suites has designated areas for smoking.

A complimentary self-serve breakfast is served each morning between 7:00 AM and 10:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking (max 1 space per unit)
  • Onsite parking includes off-street options

Food and drink

  • Free self-serve breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • Children's pool
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • Children's pool
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator

More

  • 1 building
  • 4 floors
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for USD 10.0 per stay

Property payment types

Important information

Optional extras

  • Crib (infant bed) fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from April to September
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Crossroads
Best Western Crossroads Gatlinburg
Best Western Crossroads Inn
Best Western Crossroads Inn Gatlinburg
Crossroads Inn Gatlinburg
Crossroads Gatlinburg
Best Western Crossroads Hotel Gatlinburg

Crossroads Inn & Suites Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 714 out of 1367 reviews
Rating 8 - Good. 390 out of 1367 reviews
Rating 6 - Okay. 163 out of 1367 reviews
Rating 4 - Poor. 59 out of 1367 reviews
Rating 2 - Terrible. 41 out of 1367 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Scott

Traveled with partner
Liked: Cleanliness, staff & service
A great place for the price! Clean room, nice comfy bed, a BIG jacuzzi tub, and a quiet place to relax. It’s not anything fancy, but if you want a clean, quiet room for a fair price, this is your place!
Stayed 1 night in Apr 2025

10/10 Excellent

Shalie

Stayed 2 nights in Jun 2025

10/10 Excellent

Holly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was very sweet and accommodating. Room was very nice and clean and large. Perfect location, everything within walking distance.
Stayed 5 nights in Jun 2025

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to downtown Gatlinburg and the entrance to the Great Smoky Mountains NP.
Stayed 1 night in Jun 2025

10/10 Excellent

Amber

Stayed 1 night in Jun 2025

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay you can walk everywhere you don’t have to drive
Stayed 2 nights in Jun 2025

6/10 Okay

Ellen K

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Older property! Pictures are better than actual property
Stayed 1 night in Jun 2025

8/10 Good

Chad

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location. The door didn’t lock on the first room we had, but it was quickly rectified. Staff was friendly and the location was right at the bottom of the strip.
Stayed 2 nights in Jun 2025

10/10 Excellent

Ashley, tamaqua

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to all down town areas.
Stayed 2 nights in Jun 2025

10/10 Excellent

Whitney

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was clean! Close to everything! Would stay here again.
Stayed 2 nights in Jun 2025

6/10 Okay

Howard

Dated and a little dirty, especially the carpet. Vending machines were out of order. Staff was very nice.
Stayed 3 nights in Jun 2025

10/10 Excellent

karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, comfortable, the air conditioning was amazing. Everyone was pleasant. Will be coming back next trip!!
Stayed 2 nights in Jun 2025

10/10 Excellent

Cindee

Traveled with partner
Nice property, well situated for local attractions and restaurants
Stayed 4 nights in Jun 2025

8/10 Good

Eddie, Hixson

Stayed 1 night in Jun 2025

8/10 Good

Ron

Property was ok for the price but my room had a strong musky smell to it. I turned the exhaust fan in the bathroom on and it helped some. I suggest addressing it for future customers!
Stayed 1 night in Jun 2025

6/10 Okay

Barbara

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Jun 2025

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wanted to stay in a different area. Nice rooms and the breakfast was a pleasant suprise.
Stayed 1 night in Jun 2025

8/10 Good

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is super friendly and kind, very helpful. The breakfast was okay but needs to be switched like every other day with new choices. The pool was also amazing/clean and super close to everything in gatlinburg!!! Location is the key here!!
Stayed 3 nights in Jun 2025

6/10 Okay

Arpana

Stayed 2 nights in Jun 2025

8/10 Good

Stephanie

Traveled with family
Liked: Cleanliness, staff & service
Stayed 4 nights in May 2025

6/10 Okay

jennifer

Liked: Cleanliness

Nice but not

The elevator went out right after we went up to our room and was out both days we were there. The ac made noises. Most disappointing was the pool. The picture on the site is nothing like the actual thing. The pool is small and in the middle of the parking lot. Location is great though.
Stayed 2 nights in Jun 2025

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

We had a great time!

The stay was awesome. The breakfast was great too. The younger guy working in the breakfast room was the best! He helped everyone and cleaned off tables and helped make our waffles. He is a real winner for sure! The bigger guy was ok but wasn’t as good as the other guy.
Stayed 5 nights in Jun 2025

6/10 Okay

Jackie

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
This was not a fancy place by any means, however staff is super friendly and the pool was extremely well kept. The room was definitely old with some updates but bathroom was very small and was not updated. The breakfast was the same every morning which was perfect for me and my family because we don’t stray to far from a normal eggs sausage and bacon. Biscuits and gravy was a change of pace for us cause normally not a breakfast item we would have. The room was what we were expecting since we knew we didn’t want to spend a whole lot on the hotel.
Stayed 6 nights in Jun 2025

10/10 Excellent

Jarelys

Excellent staff! Mrs. Thashany is amazing—she has a wonderful personality, is very friendly, and provided us with great recommendations for places to visit during our stay. The customer service was outstanding.
Stayed 2 nights in Jun 2025

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
We've stayed here many times over the last 25 years and you haven't disappointed us yet!
Stayed 5 nights in Jun 2025