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Brookside Lodge

3.0 star property

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Photo gallery for Brookside Lodge

Lobby sitting area
2 outdoor pools, sun loungers
Property grounds
Lobby sitting area
Lobby sitting area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Housekeeping
  • Breakfast included
  • Laundry
  • Gym
$93
includes taxes & fees
Nov 16 - Nov 17

Explore the area

View in a map
463 E Parkway, Gatlinburg, TN, 37738
  • Place, Ripley's Aquarium of the Smokies
    ‪13 min walk‬
  • Place, SkyPark
    ‪3 min drive‬
  • Place, Gatlinburg Convention Center
    ‪4 min drive‬
  • Airport, Knoxville, TN (TYS-McGhee Tyson)
    ‪82 min drive‬

Room options

View all photos for Riverside Deluxe 2-Queen Beds with Fireplace

Riverside Deluxe 2-Queen Beds with Fireplace | Premium bedding, pillowtop beds, in-room safe, desk

Riverside Deluxe 2-Queen Beds with Fireplace

9.0 out of 10
Wonderful
(161 reviews)
  • 398 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Riverside Deluxe King with Fireplace.

Premium bedding, pillowtop beds, in-room safe, desk

Riverside Deluxe King with Fireplace.

8.8 out of 10
Excellent
(104 reviews)
  • 387 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (Creekside)

Standard Room, 2 Queen Beds (Creekside) | Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 2 Queen Beds (Creekside)

8.2 out of 10
Very good
(102 reviews)
  • 323 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Honeymoon Suite

Honeymoon Suite | Premium bedding, pillowtop beds, in-room safe, desk

Honeymoon Suite

9.0 out of 10
Wonderful
(48 reviews)
  • 441 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Creekside)

Standard Room, 1 King Bed (Creekside) | Premium bedding, pillowtop beds, in-room safe, desk

Standard Room, 1 King Bed (Creekside)

8.0 out of 10
Very good
(124 reviews)
  • 320 sq ft
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Riverside Deluxe King

Riverside Deluxe King | Premium bedding, pillowtop beds, in-room safe, desk

Riverside Deluxe King

9.0 out of 10
Wonderful
(14 reviews)
  • 387 sq ft
  • Mountain view
  • Sleeps 2
  • 1 King Bed

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About this property

Brookside Lodge

3-star Gatlinburg hotel close to Ripley's Aquarium of the Smokies
Along with 2 outdoor pools, this hotel has a fitness center and a conference center. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a seasonal outdoor pool, conference space, and a children's pool are onsite.
Brookside Lodge offers 100 air-conditioned accommodations with safes and coffee/tea makers. Rooms open to furnished balconies. Pillowtop beds feature premium bedding. 32-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Gatlinburg hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and hair dryers can be requested.

2 outdoor swimming pools are on site along with a children's pool. In addition to a seasonal outdoor pool, other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Brookside Lodge features 2 outdoor swimming pools, a fitness center, a seasonal outdoor pool, and a children's pool. Public areas are equipped with complimentary wireless Internet access. Guests can enjoy a complimentary breakfast each morning. Event facilities measuring 4004 square feet (372 square meters) include a conference center. For a surcharge, an area shuttle within 0.1 mi is available to guests. This family-friendly hotel also offers a terrace, barbecue grills, and a vending machine. Wedding services and tour/ticket assistance can be provided. Parking is available onsite for a surcharge.

Brookside Lodge has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 8:00 AM and 11:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Area shuttle (surcharge) up to 0.1 mi
  • Free RV/bus/truck parking on site
  • Self parking on site (USD 5 per day)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 8:00 AM to 11:00 AM

Things to do

  • 2 outdoor pools
  • Basketball
  • Children's pool
  • Fishing
  • Gym
  • TV in common areas
  • Volleyball
  • Wine tasting room

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Crib (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Pool gate
  • Rollaway/extra bed (surcharge)

Conveniences

  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference center (4,004 square feet of space)

Outdoors

  • Barbecue grill
  • Firepit
  • Garden
  • In the mountains
  • On a river
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 4 floors
  • 5 buildings
  • Banquet hall
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Crib (surcharge)
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

The front desk is open Monday - Tuesday (8:00 AM - 11:30 PM) and Wednesday - Sunday (7:30 AM - 7:00 AM)
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 10.0 per day
Cribs (infant beds) are available for USD 10.0 per night

Property payment types

Important information

Optional extras

  • Self parking fee: USD 5 per day
  • Crib (infant bed) fee: USD 10.0 per night
  • Rollaway bed fee: USD 10.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Brookside FairBridge
Brookside FairBridge Gatlinburg
Brookside Resort FairBridge
Brookside Resort FairBridge Gatlinburg
Brookside Lodge Hotel
Brookside Lodge Gatlinburg
Brookside Resort by FairBridge
Brookside Lodge Hotel Gatlinburg

Brookside Lodge Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1187 out of 2101 reviews
Rating 8 - Good. 509 out of 2101 reviews
Rating 6 - Okay. 229 out of 2101 reviews
Rating 4 - Poor. 105 out of 2101 reviews
Rating 2 - Terrible. 71 out of 2101 reviews

8.4/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

4/10 Poor

Allen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Had hoped for better.

The staff was accommodating and friendly. No problem there but the room was not clean, old. I was expecting way more than I got based on the write up. No mattress covers on the beds, everything felt moist, sticky but that could have been the environment of being near the woods during the summer. I wouldn't stay again.
Stayed 4 nights in Jul 2025

8/10 Good

Dana

Liked: Staff & service
Disliked: Cleanliness
The room wa
Stayed 2 nights in Jul 2025

10/10 Excellent

Samuel

Liked: Amenities
Thank you so much
Stayed 3 nights in Jun 2025

10/10 Excellent

Kathy

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort

Vacay

Very friendly and helpful. The breakfast was welcome
Stayed 4 nights in Jul 2025

8/10 Good

Rick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked that going out the front door I was only 5 minutes walking from downtown Gatlinburg, and out the back door I was in nature looking down at a flowing brook. Room was clean, comfortable and looked just about as advertised. Only possible complaint would be the eggs at breakfast.
Stayed 3 nights in Jul 2025

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Could use some tlc. Broken ice machines.
Stayed 2 nights in Jul 2025

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Hunter

Stayed 2 nights in Apr 2025

4/10 Poor

Tammi

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Do not waste your money!

The room was filthy with cobwebs hanging from the ceiling and light fixtures. My feet stuck to both the carpeted and noncarpeted floors. The lighting was dark and dingy. Bed linens and bath towels were thread bare. At least the AC worked and the shower was hot. Forget the included breakfast! It was quite unappetizing. Unless you like watery eggs and rubbery sausage. To end on a positive note, the outdoor pool and hot tub was decent. This place has character and potential but is in severe need of lots of care and maintenance.
Stayed 4 nights in Jul 2025

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 6 nights in Jul 2025

10/10 Excellent

Krystina

Stayed 2 nights in Jul 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2025

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay here every year. Love the atmosphere!
Stayed 3 nights in Jul 2025

8/10 Good

Fatema

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities
Everything was perfect pool rooms everything except where our elevator and stairs were it smelt really bad and the elevator was really janky. Overall 4/5.
Stayed 5 nights in Jul 2025

6/10 Okay

Luann

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jul 2025

8/10 Good

marrissia

Liked: Cleanliness, staff & service

Customer service

We booked a room for two adults and two children. Per instructions, we emailed after check in to see if we could get a handicapped accessible bathroom, if not we would need to bring a shower chair. I received a email back stating that my reservation was taken care of. On the day of arrival, we checked in, unpacked vehicle & rolled everything up to the room to find out there was only one king bed. It was frustrating but I went back down to the office to let them know if the problem. They told me that hotels.com are the ones who made the mistake on the booking and that I would either have to pay an upgrade fee or call hotels.com to get it straightened out. I was calm & didn’t throw a fit & walked out to make the phone call…a few seconds later the hotel clerk came out & told me they were going to figure it out for me. They proceeded to get me a room with 2 beds that also was handicapped accessible and did not charge me anything additional. Great customer service on their part.
Stayed 4 nights in Jul 2025

10/10 Excellent

JAMES

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Awesome place to stay Definitely returning for another stay
Stayed 1 night in Jul 2025

10/10 Excellent

ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

margaret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

4/10 Poor

Victoria

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The lodge was in a nice location not far from downtown Gatlinburg. The river behind the lodge was amazing to listen to after a long day. The room was very dark, the bathroom was not cleaned very well. There was hair all over the bathroom wall. The one bed did not have a mattress protector on it and the fitted sheet was so stretch out that it would not stay on. The pool was as described but it could use some fixing up. The breakfast was okay for a free breakfast but it would be nice if they switched it up some. They service the same thing everyday, when on a longer trip it just gets old and their was no fresh fruit like it states.
Stayed 4 nights in Jul 2025

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

8/10 Good

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4 out of 5

Overall it was good! The view out back of the room was beautiful! The room overalll was very nice. The bed was very comfortable. The only draw back was breakfast was very plain and simple. The coffee was extremely weak and watery.
Stayed 3 nights in Jul 2025

10/10 Excellent

Tasha

Traveled with partner
Liked: Cleanliness
Loved the creek behind my room
Stayed 4 nights in Jun 2025

8/10 Good

Sonia Spencer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views, could use carpet and upholstery cleaning. Breakfast leaves something to desire.
Stayed 2 nights in Jul 2025