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Best Western Cades Cove Inn

2.5 star property

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Photo gallery for Best Western Cades Cove Inn

Reception
Desk, iron/ironing board, free WiFi, bed sheets
Exterior
Desk, iron/ironing board, free WiFi, bed sheets
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • Gym
  • Housekeeping
  • 24/7 front desk
$115
includes taxes & fees
Sep 7 - Sep 8

Explore the area

View in a map
7824 E Lamar Alexander Pkwy, Townsend, TN, 37882
  • Townsend Visitor Center
    ‪3 min walk‬
  • Dark Island Swinging Bridge
    ‪7 min walk‬
  • Great Smoky Mountains Heritage Center
    ‪3 min drive‬
  • Knoxville, TN (TYS-McGhee Tyson)
    ‪37 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(19 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Accessible, Bathtub

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 2
  • 1 King Bed

Standard Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

Desk, iron/ironing board, free WiFi, bed sheets

Suite, 1 King Bed, Non Smoking, Jetted Tub (with Sofabed)

8.6 out of 10
Excellent
(4 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, free WiFi, bed sheets

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(11 reviews)
  • Sleeps 2
  • 1 King Bed

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About this property

Best Western Cades Cove Inn

Townsend hotel with free breakfast
Along with a fitness center, this smoke-free hotel has a business center and a 24-hour front desk. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a vending machine. Housekeeping is available on request.
Best Western Cades Cove Inn offers 54 accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with cable channels. Refrigerators and microwaves are provided.

This Townsend hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and complimentary toiletries. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Wireless Internet access is complimentary. A business center is on site. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a fitness center and a vending machine. Onsite self parking is complimentary.

Best Western Cades Cove Inn is a smoke-free property.

A complimentary full breakfast is served each morning between 6:00 AM and 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • Gym

Family friendly

  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 30 per pet, per night
Service animals are welcome, and are exempt from fees
2 total (up to 80 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 30 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Cades Cove
Best Western Cades Cove Inn
Best Western Cades Cove Inn Townsend
Best Western Cades Cove Townsend
Cades Cove Inn
Best Cades Cove Townsend
Best Western Cades Cove Inn Hotel
Best Western Cades Cove Inn Townsend
Best Western Cades Cove Inn Hotel Townsend

Best Western Cades Cove Inn Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 471 out of 1008 reviews
Rating 8 - Good. 282 out of 1008 reviews
Rating 6 - Okay. 136 out of 1008 reviews
Rating 4 - Poor. 68 out of 1008 reviews
Rating 2 - Terrible. 51 out of 1008 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Annette

Liked: Cleanliness, amenities, property conditions & facilities
A great friendly clean place to stay! I would stay there again.
Stayed 2 nights in May 2025

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We've stayed here before. It's a really clean place. The staff were friendly and the breakfast was great.
Stayed 3 nights in May 2025

6/10 Okay

Lara

Liked: Cleanliness
Stayed 4 nights in May 2025

2/10 Terrible

Jonathan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Denise

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean. Breakfast was terrific! The gentleman in the breakfast area from Jamaica was exceptionally pleasant, cheerful and efficient. Didn't get his name. The women who checked us out am of 05-26 was lovely to talk to and has a great sense of humor!!
Stayed 3 nights in May 2025

10/10 Excellent

kenneth

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast
Stayed 3 nights in May 2025

10/10 Excellent

Hongqing

Stayed 1 night in May 2025

2/10 Terrible

Brian

Traveled with family
Disliked: Staff & service

Racist

I’ve been traveling this country for 30 years on a motorcycle and have never been told I couldn’t park my bike under the awning, with rain expected, until this one.The night shift attendant that checked us in was obviously racist against us or a biker took his girl in the past at some point. I could see that happening very easily. He was not accommodating at all. I wouldn’t recommend this place to anyone. I will purchase a tent next time I’m in the area before I spend my money with this one again.
Stayed 1 night in May 2025

10/10 Excellent

David G

Stayed 3 nights in May 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice stay in Townsend

Easy check in. Nice room location. Was clean and comfortable. Good breakfast.
Stayed 1 night in May 2025

6/10 Okay

Crystal

Stayed 1 night in May 2025

6/10 Okay

Cheryl

Liked: Cleanliness, property conditions & facilities, room comfort
Less than friendly people at check in and check out.
Stayed 1 night in May 2025

6/10 Okay

Connie

Liked: Cleanliness, staff & service, amenities
Dog designated arse not well late after dark. Area also was steep and not as shor
Stayed 5 nights in May 2025

10/10 Excellent

Carie

Stayed 2 nights in May 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Meh...

The couple behind the counter were not very friendly. Acted put off when I asked to use he lobby restroom while I was waiting for my room to be ready. The rest of the staff were very friendly and helpful. The power was out for a good portion of the night and we were very hot. The woman behind the desk was very defensive when I asked about it in the morning.
Stayed 1 night in May 2025

2/10 Terrible

Joseph

I never got to check in. My car broke down in Maryville and i had to tow it back home. The cost was $350 to town, the repair is going to be another $500. I've stayed there before and enjoyed it !
Stayed 1 night in May 2025

10/10 Excellent

Phillip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to Cages Cove
Stayed 2 nights in May 2025

2/10 Terrible

Sandra

Traveled with group
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I made a reservation for a room w/ 2 beds; we were given a room w/ a king bed. I called front desk to ask if we could switch rooms. I was told no. Within 4 minutes, the front desk agent knocked on the room door to tell me I was in the wrong room. So we changed rooms. I took a shower and then the water wouldn't turn off. I called the front desk. The front desk agent called and she couldn't turn off the shower either. I asked if I could have a refund on the room if I were to check out because the shower wouldn't turn off. She laughed and said No, that she would have the shower fixed. We waited 45 minutes and she came back with someone on the phone who wanted pictures of the shower handle to prove it wouldn't turn. Again, I offered to check out and asked nicely if I could have a refund. Again she said no. I handed her my room key and told her I was checking out. The shower was still running - and by this time had been running for an hour after I got out of the shower. The room was foggy from the hot water in the shower. I'll be asking for a refund.
Stayed 1 night in May 2025

10/10 Excellent

mustafa

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2025

10/10 Excellent

Lissa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience…cleanest place we’ve stayed at in an awhile. Friendly staff
Stayed 1 night in May 2025

10/10 Excellent

Jim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly helpful staff,
Stayed 2 nights in May 2025

10/10 Excellent

Dianne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time at the Best Western in Townsend, TN. The staff were very friendly and accommodating. The dining area and suite were very clean. We were hoping to use the fireplace, but I guess the gas had been turned off since it was May. We will definitely stay there again.
Stayed 3 nights in May 2025

10/10 Excellent

Amy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Kathryn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Will come back.

Really happy with this hotel. It was clean, comfortable, and quiet. I withheld one star over all because there was not a lot of hot water. This was late evening tho. It seemed better in the mornings. The Staff and breakfast were really great.
Stayed 2 nights in May 2025