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Château Cartier Hotel & Resort, Ascend Hotel Collection

4.5 star property

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Photo gallery for Château Cartier Hotel & Resort, Ascend Hotel Collection

Body treatments, hot stone massages, deep-tissue massages
Lobby
Lobby
Exterior
Body treatments, hot stone massages, deep-tissue massages

Popular amenities

  • Bar
  • Parking included
  • Breakfast available

Explore the area

Map
1170 Chemin d'Aylmer, Gatineau, QC, J9H7L3
  • Kōena Spa
    ‪1 min walk‬
  • Casino du Lac Leamy
    ‪10 min drive‬
  • Parliament Hill
    ‪11 min drive‬
  • Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪21 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking

Suite, 1 King Bed with Sofa bed, Non Smoking | 1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 King Bed with Sofa bed, Non Smoking

7.6 out of 10
Good
(26 reviews)
  • 500 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Non Smoking

8.2 out of 10
Very good
(31 reviews)
  • 300 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Queen Bed with Sofa bed, Non Smoking

Suite, 1 Queen Bed with Sofa bed, Non Smoking | 1 bedroom, in-room safe, desk, laptop workspace

Suite, 1 Queen Bed with Sofa bed, Non Smoking

7.6 out of 10
Good
(8 reviews)
  • 500 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking

1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(10 reviews)
  • 300 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed with Sofa bed, Non Smoking

Standard Room, 1 Queen Bed with Sofa bed, Non Smoking | 1 bedroom, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed with Sofa bed, Non Smoking

9.2 out of 10
Wonderful
(29 reviews)
  • 300 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds, Non Smoking (Upgrade)

Suite, 2 Queen Beds, Non Smoking (Upgrade) | 1 bedroom, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Non Smoking (Upgrade)

9.2 out of 10
Wonderful
(9 reviews)
  • 495 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

Château Cartier Hotel & Resort, Ascend Hotel Collection

4.5-star hotel in Aylmer
This smoke-free hotel features a full-service spa, a golf course, and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness center, a bar/lounge, and a snack bar/deli are onsite.
Château Cartier Hotel & Resort, Ascend Hotel Collection offers 125 accommodations with laptop-compatible safes and safes. 42-inch LCD televisions come with pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs and complimentary toiletries.

This Gatineau hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Guests can play rounds at the 18-hole golf course. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Koena Spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is open daily.
In addition to a full-service spa, Château Cartier Hotel & Resort, Ascend Hotel Collection features a golf course and a 24-hour fitness center. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary.

Business-related amenities at this 4.5-star property consist of a 24-hour business center and meeting rooms. This luxury hotel also offers spa services, a terrace, and multilingual staff. Onsite self parking is complimentary.

Château Cartier Hotel & Resort, Ascend Hotel Collection is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10:00 AM.
Château Cartier Hotel & Resort, Ascend Hotel Collection has a restaurant on site.
Lounge Onō - This bistro overlooks the golf course and specializes in American cuisine. Guests can enjoy drinks at the bar. Open daily.
Room service (during limited hours) is available.

Languages

Arabic, English, French, German, Italian, Korean, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:30 AM to 10:00 AM for a fee: CAD 10 to 30 for adults and CAD 10 to 30 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Lounge Onō

Things to do

  • 18-hole golf course
  • 24-hour gym
  • Full-service spa
  • Golf
  • Golf driving range
  • Golf lessons
  • Piano

Family friendly

  • Grocery/convenience store
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (17,997 square feet of space)
  • Meeting rooms

Outdoors

  • Terrace

Full-service spa

  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Banquet hall
  • Built in 1990
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Laptop workspace
  • Laptop-compatible safe
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: noon
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CAD 25.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 10.00 to 30.00 for adults, and CAD 10.00 to 30.00 for children
  • Rollaway bed fee: CAD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 517613, 2025-08-31

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Doubletree Gatineau-Ottawa
Doubletree Hilton Gatineau-Ottawa
Doubletree Hilton Hotel Gatineau-Ottawa
Hilton Gatineau-Ottawa
DoubleTree By Hilton Hotel Gatineau-Ottawa Quebec
Doubletree Hilton Gatineau-Ottawa Hotel

Château Cartier Hotel & Resort, Ascend Hotel Collection Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 511 out of 1016 reviews
Rating 8 - Good. 274 out of 1016 reviews
Rating 6 - Okay. 115 out of 1016 reviews
Rating 4 - Poor. 64 out of 1016 reviews
Rating 2 - Terrible. 52 out of 1016 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Ginette

Liked: Cleanliness, staff & service, property conditions & facilities
Was great
Stayed 1 night in Apr 2025

4/10 Poor

Chantale

Traveled with partner
Liked: Cleanliness, amenities
The property is beautiful and the food and drink selections were good but we found it a little on the pricey side. On the most part the staff was very nice and pleasant but we also had a couple of not so nice front desk staff. We had an issue with our air conditioning not working on our first night and we had to call the front desk three times to get it working. The first call to the front desk about the AC the lady said she had to call us back. We waited over an hour in our room and she never called back, so my husband called the front desk again. They finally sent a technician up to look at it and in our limited french we understood he would fix it from the basement in the control room. He then opened our window and left. We went out for dinner and when we came back to our room we were expecting the AC to be working but it still wasn't and it was super hot in our room even with the window still open. I went down to the front desk again and was told by a male desk clerk that there was nothing they could do tonight as the technician had gone home but that they would send the technician back up the next day and if it couldn't be fixed they would put us in a new room. No one came the next day, so we went down to the front desk again at 1 pm and finally it got fixed. That first night was a rough sleepness night as it was too hot to sleep and we were not impressed. Other than that, we loved the spa and enjoyed our time there.
Stayed 2 nights in Apr 2025

6/10 Okay

Tony

Traveled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The hotel experience was generally pleasant, with one unfortunate exception. My wife and I were briefly stuck in the elevator, and while staff were present outside, they made no effort to acknowledge or assist us. We felt completely ignored, which left us feeling both upset and disappointed. It was a distressing moment that stood in stark contrast to the otherwise good stay.
Stayed 1 night in Apr 2025

10/10 Excellent

Tara Al

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place

Well I had two under 5 and they really are upset because they couldn’t go lay down on the white lounge chairs in the spa. I wanted to go but I was told they can’t follow lol but the hotel is actually pretty good and the surrounding is beautiful
Stayed 1 night in Apr 2025

4/10 Poor

Karina

Liked: Staff & service, property conditions & facilities
Staff was lovely and the location was perfect but our room was not properly cleaned. Our terrace was full of cigarettes and beer caps all over the table. Our bathroom had package wrappers on the floor clumps of hair around.
Stayed 1 night in Apr 2025

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was very comforting, very clean and nice staff.
Stayed 1 night in Apr 2025

8/10 Good

Mei

Stayed 1 night in Apr 2025

10/10 Excellent

Helen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 2 nights in Apr 2025

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay! Room was very large and clean. Bed was very comfortable. The Kato restaurant was excellent as! Check in was 4pm - we showed up at 3:30 and room was still not ready, but front desk provided some coupons for compensation! Great customer service! Will return again!
Stayed 2 nights in Apr 2025

8/10 Good

Wei

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient access to the adjacent spa.
Stayed 2 nights in Apr 2025

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Melissa

Stayed 2 nights in Apr 2025

8/10 Good

Josee

Liked: Cleanliness, staff & service, room comfort

Restful night.

It was a quiet stay, as I was there for only a short stay. Did not get to really explore the property. Staff was very pleasant and helpful.
Stayed 1 night in Apr 2025

10/10 Excellent

Laura

Stayed 2 nights in Mar 2025

4/10 Poor

Michael, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities
The problem I had was related to climate control.When we arrived the room was very warm.We tried to open the windows but the handels had been removed.We tried to adjust the climate control but it was locked.had an event to go to so no time to contact the front desk.un comfortable night
Stayed 1 night in Apr 2025

8/10 Good

stephane

Liked: Room comfort
Stayed 1 night in Apr 2025

8/10 Good

Antoine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

10/10 Excellent

Blaine, Gatineau

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the spa very much.
Stayed 1 night in Apr 2025

10/10 Excellent

Christine

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

8/10 Good

Dany

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

2/10 Terrible

michelle

Stayed 1 night in Mar 2025

8/10 Good

Holly

Liked: Cleanliness, amenities, property conditions & facilities
Need control of temperature in rioms
Stayed 1 night in Apr 2025

10/10 Excellent

Dana

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2025