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Best Western Plus Gatineau-Ottawa Downtown

3.0 star property

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Photo gallery for Best Western Plus Gatineau-Ottawa Downtown

Lobby
View from room
Exterior
Standard Room, 1 King Bed, Refrigerator, River View | Frette Italian sheets, premium bedding, down comforters
Suite, 1 Queen Bed, Non Smoking, Kitchen | Private kitchen | Fridge, coffee/tea maker

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast available
  • Pool
  • Parking included
  • Gym
  • Laundry
  • 24/7 front desk
$93
includes taxes & fees
Dec 22 - Dec 23

Explore the area

View in a map
131 Rue Laurier, Gatineau, QC, J8X3W3
  • Place, Jacques Cartier Park
    ‪1 min walk‬
  • Place, Canadian Museum of History
    ‪5 min walk‬
  • Place, Rideau Canal
    ‪12 min walk‬
  • Airport, Ottawa, ON (YOW-Macdonald-Cartier Intl.)
    ‪25 min drive‬

Room options

View all photos for King Room

Frette Italian sheets, premium bedding, down comforters

King Room

  • Sleeps 2

Accessible Queen Room

  • Sleeps 2

Suite with One Queen Bed and One Double Bed

  • Sleeps 4

View all photos for Standard Room, 1 Queen Bed, Accessible, Refrigerator

Standard Room, 1 Queen Bed, Accessible, Refrigerator | Frette Italian sheets, premium bedding, down comforters

Standard Room, 1 Queen Bed, Accessible, Refrigerator

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator

Standard Room, 1 King Bed, Non Smoking, Refrigerator | Frette Italian sheets, premium bedding, down comforters

Standard Room, 1 King Bed, Non Smoking, Refrigerator

7.8 out of 10
Good
(32 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Refrigerator, River View

Standard Room, 2 Double Beds, Refrigerator, River View | Frette Italian sheets, premium bedding, down comforters

Standard Room, 2 Double Beds, Refrigerator, River View

8.0 out of 10
Very good
(9 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Balcony, River View

Frette Italian sheets, premium bedding, down comforters

Standard Room, 1 King Bed, Balcony, River View

8.8 out of 10
Excellent
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave | Frette Italian sheets, premium bedding, down comforters

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 1 Queen Bed and 1 Double Bed

View all photos for Executive Suite, 1 King Bed, Refrigerator, River View (with Sofabed)

View from room

Executive Suite, 1 King Bed, Refrigerator, River View (with Sofabed)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator

Standard Room, 2 Double Beds, Non Smoking, Refrigerator | Frette Italian sheets, premium bedding, down comforters

Standard Room, 2 Double Beds, Non Smoking, Refrigerator

7.8 out of 10
Good
(23 reviews)
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Refrigerator, River View

View from room

Standard Room, 1 King Bed, Refrigerator, River View

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Queen Bed, Non Smoking, Kitchen

Suite, 1 Queen Bed, Non Smoking, Kitchen | Private kitchen | Fridge, coffee/tea maker

Suite, 1 Queen Bed, Non Smoking, Kitchen

10.0 out of 10
Exceptional
(4 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Frette Italian sheets, premium bedding, down comforters

Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • Sleeps 4
  • 1 Queen Bed

View all photos for Executive Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Executive Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed) | Frette Italian sheets, premium bedding, down comforters

Executive Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Balcony, River View

View from room

Standard Room, 2 Double Beds, Balcony, River View

8.2 out of 10
Very good
(27 reviews)
  • Sleeps 4
  • 2 Double Beds

Executive King Suite with River View

  • Sleeps 4

View all photos for King Room with River View

Interior

King Room with River View

  • Sleeps 2

2 Double Beds, Non-Smoking, River View, Refrigerator, Wi-Fi

  • Sleeps 4

View all photos for 2 Double Beds, Non-Smoking, Refrigerator, Wi-Fi

Frette Italian sheets, premium bedding, down comforters

2 Double Beds, Non-Smoking, Refrigerator, Wi-Fi

  • Sleeps 4

View all photos for 2 Double Beds, Non-Smoking, Balcony, River View, Refrigerator, Wi-Fi

Frette Italian sheets, premium bedding, down comforters

2 Double Beds, Non-Smoking, Balcony, River View, Refrigerator, Wi-Fi

  • Sleeps 4

1 King Bed, Non-Smoking, Balcony, River View, Refrigerator, Wi-Fi

  • Sleeps 2

View all photos for Suite-1 Queen Bed, Non-Smoking, Full Kitchen, Wi-Fi

Interior

Suite-1 Queen Bed, Non-Smoking, Full Kitchen, Wi-Fi

  • Sleeps 2

Suite With 1 Queen Bed, Non-Smoking, Sofabed, Microwave And Refrigerator, Wi-Fi

  • Sleeps 4

Suite-1 King Bed, Non-Smoking, Executive Room, Sofabed, Separate Living Area, Microwave And Refrigerator, Wi-Fi

  • Sleeps 4

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About this property

Best Western Plus Gatineau-Ottawa Downtown

3-star hotel in Hull
An indoor pool, a fitness center, and a 24-hour business center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference center, a business center, and conference space. Weekly housekeeping is available.
Best Western Plus Gatineau-Ottawa Downtown offers 133 accommodations with MP3 docking stations and safes. Select Comfort beds feature Frette Italian sheets, down comforters, and premium bedding. 42-inch LCD televisions come with premium digital channels. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers.

This Gatineau hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary newspapers and irons/ironing boards. Housekeeping is provided weekly.

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Best Western Plus Gatineau-Ottawa Downtown features an indoor pool and a fitness center. Public areas are equipped with complimentary wireless Internet access. Business-related amenities at this 3-star property consist of a 24-hour business center and 4 meeting rooms. Event facilities measuring 4155 square feet (386 square meters) include a conference center. This Gatineau hotel also offers a vending machine, multilingual staff, and tour/ticket assistance. Limited complimentary onsite parking is available on a first-come, first-served basis.

Best Western Plus Gatineau-Ottawa Downtown is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily full breakfast available 7:00 AM to 10:00 AM for a fee: CAD 15 for adults and CAD 8.95 for children

Things to do

  • Bicycle cleaning area
  • Bicycle storage
  • Bicycle tours
  • Gym
  • Indoor pool

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (weekly)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 4 meeting rooms
  • Conference center (4,155 square feet of space)

Outdoors

  • In a provincial park
  • On a river
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 9 floors
  • Banquet hall
  • Built in 1965
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Frette Italian sheets
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium digital channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 19

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities or services will be unavailable from November 10 2025 to November 23 2025 (dates subject to change):
  • One of the swimming pools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
3 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 10.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately CAD 15 for adults and CAD 8.95 for children
  • Rollaway bed fee: CAD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 2023-11-30, 575492

We should mention

Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Best Western Gatineau-Ottawa
Best Western Plus Gatineau-Ottawa
Best Western Plus Hotel Gatineau-Ottawa
Best Western Gatineau
Best Western Hotel Gatineau
BEST WESTERN PLUS Gatineau-Ottawa Quebec
Gatineau Best Western
Best Western Plus Gatineau-Ottawa Hotel
Best Western Plus Gatineau Ottawa
Plus Gatineau Ottawa Gatineau
Best Western Plus Gatineau Ottawa
Best Western Plus Gatineau-Ottawa Downtown Hotel
Best Western Plus Gatineau-Ottawa Downtown Gatineau
Best Western Plus Gatineau-Ottawa Downtown Hotel Gatineau

Reviews

Best Western Plus Gatineau-Ottawa Downtown Reviews

7.6

Good

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness
Rating 10 - Excellent. 377 out of 1003 reviews
Rating 8 - Good. 292 out of 1003 reviews
Rating 6 - Okay. 152 out of 1003 reviews
Rating 4 - Poor. 90 out of 1003 reviews
Rating 2 - Terrible. 92 out of 1003 reviews

Reviews

8/10 Good

Rufiya

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly stuff, parking was limited, clean room. Beautiful view from the riverside room
Stayed 1 night in Aug 2025

8/10 Good

Mélina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Francois

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

D

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some parking in lot down the street.
Stayed 3 nights in Aug 2025

4/10 Poor

Verified traveler

Traveled with family
Disliked: Room comfort

My Review

Our room was directly below loud smokers so we could not go on the balcony Our room thermostat did not work so by 830am it was 24degrees The elevators were too slow Parking was ridiculous and in unsafe areas and always full. Coffee machine was broken. We were extremely disappointed We will not return to this hotel
Stayed 2 nights in Aug 2025

10/10 Excellent

Alexandria, Port Hope

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the friendly people
Stayed 1 night in Aug 2025

10/10 Excellent

Edwin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The person at the desk was Aaron. He was very helpful and ask any time he saw us how was our stay going. He was making sure our stay was going well. Aaron was also able to answer questions about the area. We enjoyed our stay and will return next time we go back. Thank You.
Stayed 3 nights in Aug 2025

4/10 Poor

Shirley

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
Hallway floor, our carpet floor and bathroom were dirty. Beddings and comforter were worn-out, like it’s been there forever. We arrived with used bar soap placed in unused plastic cup.
Stayed 2 nights in Aug 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

6/10 Okay

Owen

Liked: Staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2025

10/10 Excellent

Scott

Stayed 2 nights in Aug 2025

4/10 Poor

Elsa

Stayed 2 nights in Aug 2025

2/10 Terrible

Yvon

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 2 nights in Jul 2025

2/10 Terrible

Yvon

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Jul 2025

4/10 Poor

Michael

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities

Fine for a night but not great

Just OK at best. Can notice an odd smell throughout the building. Carpets didn't feel clean and were loose and walls were visibly dirty. A/C in the bedroom didn't work but they did come quickly to fix it. Pool area was very hot and humid, and no towels were available.
Stayed 1 night in Aug 2025

10/10 Excellent

Xuan

Liked: Cleanliness, staff & service, property conditions & facilities
It is perfect!
Stayed 2 nights in Aug 2025

6/10 Okay

KAYLEE S

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was fine i guess. Alot of work needs to be done. The pool was never clean you could see particals and hair in the water a the roof of the swimming area was herendous. Stayed for three nights and house cleaning came the day before checkout.
Stayed 3 nights in Aug 2025

8/10 Good

Johnathan

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Immaculee

Traveled with family
Liked: Cleanliness, staff & service
Mon séjour était très excellent, je vous recommanderai mes proches .
Stayed 2 nights in Aug 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

CHUAN

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a second stay with the hotel. Front desk staff during evening shift is very warm, helpful and professional. Best location for capital region.
Stayed 1 night in Aug 2025

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay. We took advantage of the discount program the hotel offered with the Mont Cascade water park. We ate breakfast at the restaurant-buffet in the hotel. Our kids loved the pool and we enjoyed being so close to the river. Overall we had a great stay!
Stayed 3 nights in Aug 2025

8/10 Good

Wabigonikwe

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here for the fireworks competition at the Museum of Civilization. We were easily able to walk across the road to the park and watch from theee. Parking is HORRIBLE. Use the parking entrances at the front only, if turning in from the side street you will bottom out and scrape the underside of your car, even saw a truck have a hard time with it. Limited parking in front and tiny parking on side street, I'd suggest just paying for parking at the NCC lot across the road. Would not say it's wheelchair, walker, stroller or wagon friendly. Elevators are tiny and slllllowwww. Pool directions are so roundabout as well. You get off on pool floor, go up stairs, down an unfinished hallway, down stairs, and finally arrive when you can just go to the lobby and walk in the side door. Pool was warm and room was 28 degrees, area to change and shower was clean but VERY limited towels. Room was clean and madeup no complaints and beds were comfy. Large bathrooms and entire hotel smelled clean. Would stay again but park else where and rearrange how we traveled with wagon n stroller.
Stayed 1 night in Aug 2025

6/10 Okay

Olivia

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Had issues checking in, arrived early, not anyones fault, but when checking in around 12:30 pm was told room would be done very soon and left my phone number for someone to call. We went out to have a nice lunch and came back over an hour later and asked about the room, was told it wasnt ready yet but should be ready soon, this was around 2pm, Then we had to wait until 5 mins to 4 for our room to be ready while multiple other people were able to check in before us. I have no issues waiting til 4pm but i believe we should have been told early so we dont have to wait for a room that wasnt going to be ready for another 2 hours. Otherwise had a lovely time, the room was good, the pool was nice, just issues in the beginning.
Stayed 2 nights in Aug 2025