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Best Western Galena Inn & Suites

2.5 star property

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Photo gallery for Best Western Galena Inn & Suites

Suite, 1 King Bed, Non Smoking, Jetted Tub | 1 bedroom, blackout drapes, iron/ironing board, rollaway beds
Standard Room, 1 King Bed, Non Smoking, Jetted Tub | View from room
Standard Room, 1 King Bed, Non Smoking, Fireplace | 1 bedroom, blackout drapes, iron/ironing board, rollaway beds
Reception
Indoor pool, outdoor pool, sun loungers

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Housekeeping
  • Gym
  • 24/7 front desk

Explore the area

Map
9923 West US Route 20, Galena, IL, 61036
  • Grant Home
    ‪8 min walk‬
  • Grant Park
    ‪10 min walk‬
  • Belvedere Mansion
    ‪13 min walk‬
  • Dubuque, IA (DBQ-Dubuque Regional)
    ‪37 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave | 1 bedroom, blackout drapes, iron/ironing board, rollaway beds

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

9.2 out of 10
Wonderful
(7 reviews)
  • 325 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub | 1 bedroom, blackout drapes, iron/ironing board, rollaway beds

Suite, 1 King Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(1 review)
  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub | 1 bedroom, blackout drapes, iron/ironing board, rollaway beds

Suite, 1 King Bed, Non Smoking, Jetted Tub

  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub | 1 bedroom, blackout drapes, iron/ironing board, rollaway beds

Suite, 1 King Bed, Non Smoking, Jetted Tub

8.0 out of 10
Very good
(1 review)
  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

1 bedroom, blackout drapes, iron/ironing board, rollaway beds

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

10.0 out of 10
Exceptional
(3 reviews)
  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Standard Room, 1 King Bed, Non Smoking, Jetted Tub | 1 bedroom, blackout drapes, iron/ironing board, rollaway beds

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

7.0 out of 10
Good
(2 reviews)
  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave | 1 bedroom, blackout drapes, iron/ironing board, rollaway beds

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(23 reviews)
  • 325 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Jetted Tub

1 bedroom, blackout drapes, iron/ironing board, rollaway beds

Standard Room, 1 King Bed, Accessible, Jetted Tub

10.0 out of 10
Exceptional
(3 reviews)
  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible, Bathtub

Standard Room, 2 Queen Beds, Accessible, Bathtub | 1 bedroom, blackout drapes, iron/ironing board, rollaway beds

Standard Room, 2 Queen Beds, Accessible, Bathtub

10.0 out of 10
Exceptional
(5 reviews)
  • 325 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Jetted Tub

Standard Room, 1 King Bed, Non Smoking, Jetted Tub | 1 bedroom, blackout drapes, iron/ironing board, rollaway beds

Standard Room, 1 King Bed, Non Smoking, Jetted Tub

8.0 out of 10
Very good
(1 review)
  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) | 1 bedroom, blackout drapes, iron/ironing board, rollaway beds

Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.0 out of 10
Wonderful
(4 reviews)
  • 325 sq ft
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | 1 bedroom, blackout drapes, iron/ironing board, rollaway beds

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

8.8 out of 10
Excellent
(15 reviews)
  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub | 1 bedroom, blackout drapes, iron/ironing board, rollaway beds

Suite, 1 King Bed, Non Smoking, Jetted Tub

  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Fireplace

Standard Room, 1 King Bed, Non Smoking, Fireplace | 1 bedroom, blackout drapes, iron/ironing board, rollaway beds

Standard Room, 1 King Bed, Non Smoking, Fireplace

9.0 out of 10
Wonderful
(4 reviews)
  • 325 sq ft
  • Sleeps 2
  • 1 King Bed

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  • Pool
  • Hot Tub
  • Breakfast included
  • Spa
4.7 out of 5, Exceptional, (724)
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The price is $118 total
includes taxes & fees
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About this property

Best Western Galena Inn & Suites

Galena hotel with outdoor pool
An indoor pool, an outdoor pool, and a 24-hour fitness center are available at this hotel. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, a hot tub, and coffee/tea in a common area.
Best Western Galena Inn & Suites offers 42 accommodations with coffee/tea makers and hair dryers. Satellite television is provided. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include bathtubs or showers and complimentary toiletries.

This Galena hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An indoor pool, an outdoor pool, and a hot tub are on site. Other recreational amenities include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an indoor pool and an outdoor pool, Best Western Galena Inn & Suites provides a hot tub and a 24-hour fitness center. A computer station is located on site and wired and wireless Internet access is complimentary. A 24-hour business center is on site. Guests can enjoy a complimentary breakfast each morning. This Galena hotel also offers a vending machine, tour/ticket assistance, and coffee/tea in a common area. Complimentary self parking is available on site.
A complimentary full breakfast is served each morning between 7 AM and 10 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free extended parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 10:00 AM
  • Coffee and tea in common areas

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • No elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 1 building
  • 2 floors
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 3:00 PM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

Property is also known as

Best Western Designer
Best Western Designer Galena
Best Western Designer Inn
Best Western Designer Inn Galena
Designer Inn
Best Western Designer Hotel Galena
Best Western Galena
Galena Best Western
Best Galena & Suites Galena
Best Western Designer Inn Suites
Best Western Galena Inn & Suites Hotel
Best Western Galena Inn & Suites Galena
Best Western Galena Inn & Suites Hotel Galena

Best Western Galena Inn & Suites Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 514 out of 1002 reviews
Rating 8 - Good. 291 out of 1002 reviews
Rating 6 - Okay. 101 out of 1002 reviews
Rating 4 - Poor. 60 out of 1002 reviews
Rating 2 - Terrible. 36 out of 1002 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Nayely

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

8/10 Good

Patricia

Disliked: Property conditions & facilities, room comfort
More run down than expected and the bed was extremely uncomfortable.
Stayed 2 nights in Apr 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

8/10 Good

Cassandra

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2025

10/10 Excellent

Lisa

Traveled with group
Liked: Staff & service, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Suzanne, Palatine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer services is great!
Stayed 1 night in Mar 2025

8/10 Good

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were absolutely amazing. Very friendly. The room was clean and big. The only problem was the bed was extremely hard and uncomfortable. I ended up sleeping on the couch in our room. But some people enjoy hard beds. Overall we had a great stay.
Stayed 1 night in Mar 2025

8/10 Good

Nicholas

Liked: Cleanliness, staff & service, room comfort

Avg no thrills hotel.

Hotel was ok for a night or two. Nothing exceptional. Wasn’t spotless but wasn’t dirty either. The breakfast below average compared to most major chain hotels. Wasn’t refilled and breads were stale.
Stayed 1 night in Mar 2025

8/10 Good

Nancy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Breakfast and pool!! Staff lady in the am needs a attitude check!! Other staff fantastic!!
Stayed 1 night in Mar 2025

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Spring break trip

The hotel was very clean, friendly and helpful staff, room was nice and quiet, and the breakfast was great! The bed wasn't super comfy, but it was tolerable. We had a room with jetted tub and the tub was HUGE. Very relaxing stay overall.
Stayed 4 nights in Mar 2025

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025

10/10 Excellent

Alice

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful!
Stayed 2 nights in Mar 2025

8/10 Good

Jennifer

Traveled with partner
Liked: Staff & service, amenities
Staff was great! Hotel is a little outdated and dirty
Stayed 1 night in Mar 2025

6/10 Okay

Lem

Disliked: Property conditions & facilities
Front desk staff the morning we got there was unwelcoming. Front desk staff that was there when we checked in (Mirrian) was totally the opposite! Friendly and accomodating. Room we were in was ok.
Stayed 1 night in Mar 2025

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

6/10 Okay

Tina

Traveled with group
Liked: Cleanliness, staff & service, amenities
It was clean staff nice beds are good what i didnt like was hot tub not hot and jets not the best
Stayed 2 nights in Mar 2025

6/10 Okay

Myann

Traveled with partner
Disliked: Property conditions & facilities
the property was exactly like the pictures but there were some minor issues that were visible. the hallway ceilings were caving in , there was no latch on the chain to the door (we couldn’t secure the room door to our liking) , the led lights were broken( we could only turn on the small lights over the bed), room seems it was just recently used and decorated due to pieces of tape still attached to the ceiling, and the shower was leeky , with no pressure (it’s a double head shower and only the front shower head had some pressure). Overalll it’s in a good location, good price , just needs a good cleaning .
Stayed 2 nights in Mar 2025

10/10 Excellent

Tim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Patricia

Stayed 3 nights in Feb 2025

6/10 Okay

Dan

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Not a good place to stay

The room was large which was nice but there was mold all over the bathroom. The bed in the large room was way too hard. No elevator. No one at the front desk. No one refilling the breakfast food. No milk.
Stayed 1 night in Feb 2025

8/10 Good

Karla

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fun

Just a get away one night stay. Room was nice bathroom great. Guy at the front was playful and professional. Told us everything that was great for kids. What a nice guy. Everything was great. Food people and just comfortable
Stayed 1 night in Feb 2025

10/10 Excellent

Jelena

Liked: Cleanliness, staff & service, property conditions & facilities
Needs healthier breakfast options
Stayed 1 night in Feb 2025

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Happy experience

Very clean. friendly. good breakfast. extremely helpful staff. no elevator. good location. was at Special Olympics event.
Stayed 2 nights in Feb 2025

10/10 Excellent

Demetrius

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the fantasy room. Great place. Exceptional customer service!!
Stayed 2 nights in Feb 2025