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Franklin Vacation Packages

This is an amazingly beautiful hotel. The staff are so friendly and helpful. Everything you need is here. There’s free coffee, tea, bottled water, sodas, snacks, etc. down stairs, and coffee in your room. My room was beautifully decorated. I had a free bottle of wine waiting for me, comfy robes and towels in the closet, a new package of coffee in the kitchen, and coasters exactly where I needed them. The flow from the shower head was a good flow. If I come back to Asheville, I will book again . Why mess with perfection? This hotel is perfect!

The room was clean. The outside needs a lot of TLC. I was ok until I saw my credit card transaction. They had the nerve to switch my payment to $89/day which was $20/day OVER what I paid Expedia. It was MANUALLY entered and I wasn't aware. This is reprehensible. If Expedia has no control over these corrupt practices, Expedia will lose business.

Entry areas, hallways and room carpeted real high appeal. I stayed earlier and hence chose to return. The pool areas were attractive too from a distance. I had booked 2 rooms. One my extended family stayed reported no issues. The room I stayed was miserable. We arrived midnight and slept right away exhausted from a 6 hour drive. hence there was no chance to see them before hand. Ac was barely cooling. I suspected before getting into bed but being exhausted didn’t report it to get fixed. My wife reported very poor drainage in tub; first to use next morning. It was not intuitive for operation. For her coffee machine didn’t work. Went to get ice: that machine didn’t work. As I exited I reported to the staff. Staff were very listening. Things we needed didn’t support us. Everything else working we didn’t use apparently were wrong such as pool and breakfast.

pet friendly, clean, would stay there again