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Franklin Vacation Packages

Wonderful stay! Loved everything.

Perfect stay for my sister and I! Downtown close to everything. Hotel had wonderful service and atmosphere! Small and quaint! Bed was very comfortable!! Having a small kitchen and washer and dryer were very helpful! The bottled water, coffee and snacks were unexpected delights!!

Our experience was much less then great, the check in at this property is insane you have to go to two different places using only a few word type out and a crud map. God forbid you won’t be there before 5 pm because now you really are on your own. If you are lucky enough to make it through the maze of dead ends twists and turns to get your room keys now you much go get another card to keep track of. This is the amenities pass that costs $6.50 a person. Even if you arrive at 8 pm (everything is closed at that time) you still have to pay for that day, kinda crazy but oh well. Now that you have the pass you can go the the dirty lake of goo and grime to fight your way through 6 inch deep mud to splash around a little, if you would prefer something a little cleaner you can go to the pool, this was nice, they say they put out towels each hour. This is untrue but oh well. I hope you aren’t hungry, because the concession stand is going to have you wait 20 minutes for a cold hotdog and some stale nachos the slushies are good tho, once all that is said and done you can struggle to decode the pointlessly complicated way they have the townhouses numbered and enter your rental. The kitchen is….ok. The pans are very small and most of them were dirty, the place I stayed was very dated. Under the beds we found trash like water bottles and candy from before just dust and dirt over. And BUGS dead ones alive ones and beetles and ROACHES some alive some dead.

The house was cute, well appointed and just right for our small group of women. Contrary to the advertisement, the property is not walking distance to any food, and is 6 miles from Biltmore Village (there are some restaurants about 3 miles away). I think it's more than 10 minutes to Downtown Asheville as well. After booking and receiving the actual address, I tried to contact Avantstay and it took several days and several attempts to get a response. Once at the property, the local team was responsive (the outdoor firepit did not work). The house had nice features, ample supplies of towels and necessities, and the beds were super comfortable. The living room TV was large, and there were many comfortable places to sit (no DVD, but many streaming options with my passwords). Overall, it was a terrific place to stay.

The staff were pretty incompetent and I’ve never seen a hotel that charges that much not be able to tell you where you could get flowers. The pictures of the rooms are nowhere close to what the rooms look like and while they are gorgeous, there are no views. Except maybe of the McDonald’s outside. This is more like a two star hotel, not a four star.