2/10 Terrible
Amy
Traveled with group
Jun 22, 2025
Disliked: Staff & service
ruined kid’s birthday
planned a bday party for my daughter 1 adult 5 girls staying 9 girls in total 4 of the girls were not staying the night only there to do cake and gifts then we’re leaving after b day activities. the manager approached me and told me that it was a hazard and only 6 people could be in the room at any given time i would have to ask some to leave. i couldn’t do that i would have felt horrible picking and choosing . i told her they were all not staying just celebrating for a few hours she did not car and proceeded to call her boss. it was very embarrassing i offered to book an additional room yo maybe split everyone up but she said i would have to book two new rooms since we already were in this room . we packed everyone up and moved them back to the house . super sad had been planning this for a few eeeks have had multiple bday parties this way bc they could swim and enjoy themselves. i knew the manager was not so nice from the minute i checked in. way to go and ruin a kids b day party but a creepy guy could wander around with open containers of beer. she said nothing. the floors were so dirty the girls feet were black in that short amount of time . this will be the last time we book here
Amy
Stayed 1 night in Jun 2025