2/10 Terrible
Andres
Traveled with partner
May 7, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty. Dust, uno cards and spider webs below the bed. Molds on the bathroom tiles. The exterior of the windows had green moss . The appearance of the room indicated that it has not been cleaned or cleaned properly for a while. Worst of all. There was a cleanliness check card on the wall signed by a manager. Crazy, which manager approved a room of that condition.
The pool was shut down. Leaves, moss and mosquitoes were evident. The condition of the pool suggested it was inoperable for more than a month. A notice that the pool is not operational should be published on Expedia and the other booking and advertising sites.
We got to the hotel at 8pm. Hours after checking time. Tired from a long flight. On checking in the front desk officer indicates that the room we book is not available. I proceeded to ask why, since it was booked a week in advance and paid for. Her response with an attitude was and I quote. "I can only tell you what we have and what's on the system." Then she ask. "What you want to do?"
The property states free breakfast. After checking in we were informed that the breakfast is on the go breakfast. Each morning we got a sugary muffin and granola bar. Smh.
No security, the carpark was very dark at nights. Employees were dressed in hoodie and head ties, couldn't differentiate between guess.
I have stayed in various hotels in fort lauderdale and this was absolutely my worst stay and hotel experience. Never again
Andres
Stayed 4 nights in May 2025