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The day I got there, there was water on the floor in the bedroom & bathroom area. Also, the AC was set at 77° and it wouldn't turn down. I asked several days in a row for housekeeping, finally Wednesday the room was cleaned. It took them until Thursday to fix the AC. Every day they will tell me it was fixed, until I got back to the room and found out it wasn't. Also, everytime you take a shower, water goes outside the shower, as there is no door, curtain or anything to keep the water from going outside of the shower. I will definitely stay away from this place.

Staff was excellent and very helpful during our stay especially Hector. Unfortunately the shuttle has been out of service and the hot tub needed cleaning. There were several other issues we encountered that were rectified by the Hector as well as other staff members at the time of need.

We had a complimentary upgrade to a balcony room! The resort is amazing. October was a great time to go because it was not crowded at all.

Todo estuvo perfecto limpieza 💯communication al 💯 y los servicios ofrecido todo me parecio exelente buen olor en las toallas y sabanas ,

Amazing stay

The sealant under the shower door was coming off, causing water to leak out. pull out couch was broken and due to it being broken I did not lift it to look for the remote that was stuck underneath. Came back one day and the door was wide open. Horrible communication. Uber and door dash could never find us. Not happy with my stay at ALL

The home itself is absolutely stunning but the road to the villa is not just narrow, it's washed out in many places, we struggled to navigate the potholes even with a jeep and an SUV, I would not drive it at night. There are great amenities like the fridge and bathroom downstairs, the coffee / cocktail bar is fabulous.The kitchen was well-stocked with basic spices and supplies but it was crawling with roaches. Wifi is spotty so be sure to have the guidebook downloaded and screenshots of the phone number to call because the phone number posted throughout the villa is not functioning. Even in August the combination of ACs, fans, and breezes kept the temprature very comfortable. Excellent pool, though very little shallow area, if you're traveling with kids or weaker swimmers.

As described. Central location .