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Location is premium, all staff members are great especially Valentin

First time in Milan. Great hotel. Very bright and airy, natural light every where. Great restaurant. Understated elegance and discreet, courteous staff… whats not to like?

Room was cleaned. Entrance door locked us out, trying to open it proved difficult and the assistance of a strong shoulder. Breakfast eggs were terrible and worse the service. Either they are short handed or don’t care. Same applies for the bar and service. When my adult sons with his wife joined us nobody asked what they would like to drink or eat. Made a claim to the manager he wanted to dismiss it by only charging us for the coffee. Definitely will not use this hotel even if they paid me.

Be prepared for the internet to sometimes get a little spotty and the walk to the metro station is a little long but otherwise I have no complaints.

The front of house staff and valet team is excellent and customer obsessed. Kudos to them for being terrific. Regretfully, the property is run down, dusty and just not a five-star experience. Bathroom fixtures and faucets were rusted over and not clean. Floors and carpets were visibly dirty/dusty; common-area corridors were unkempt and cluttered. While the location is unmatched and some may find the artistic ambiance charming, the interior needs a major overhaul to be considered a high-end hotel.

Breakfast was served in your room- food was excellent with generous portions