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Falmouth Vacation Packages

This was my 3rd trip to Jamaica, and I wanted to try something different from the expensive all inclusive resorts. After my experience here, I won't be booking resorts again. Getting a whole lot more bang for your buck with the villa booking. The property manager, Mr Davy, was very kind and attentive from the moment I landed, and stayed in touch even after I landed back home to make sure I made it back to my destination safely. He's always a quick whatsapp message or a phone call away if you need anything. The area is very quiet, and the villa was spotless. Highly recommend!

All staff were professional, courteous and friendly. They all went out of their way to grant your requests. The ambience is very nice. The electrical outlets on the patio didn't always work. Had to be creative in getting plugs to stay in. They also need to upgrade from 110v to 220v. Just kidding, but they should have something for travelers from Europe. Internet service was pretty good. Everyone in my group were pleased and would return. The tour setup for us by the manager was fun!!!! Good people, fantastic accommodations. Recommended...

Overall, the resort property is good, but the customer service was awful. As Privilege guests, we paid a premium for a relaxing, high-tier experience but left feeling tired and incredibly frustrated due to a severe lack of communication and follow-through. A month later, management still has NOT RESPONDED to my formal complaint. We spent our trip being passed from person to person trying to fix a loud AC/maintenance issue: • Sun, Sept 6: Awakened by loud, strange noises in our room. • Mon, Sept 7: Reported it to butler. No one showed up. Noise returned; we recorded video proof. • Tues, Sept 8: Went to Privilege desk, passed to Risk Mgmt, then Guest Services. Waited 2 hours in room; no one showed. Our butler promised to recall them. No one came. • Wed, Sept 9: Spoke with rep at Privilege desk. She heard the video and sent maintenance for a temporary fix, but the noise quickly returned. • Thurs, Sept 10 (1:57 AM): Awakened again. Called front desk. Maintenance finally arrived and offered a room change. Out of sheer exhaustion and needing to wake up early for our flight back to the States, we packed and moved in the wee hours of the morning. It was the only good sleep we had all week. Nice property, but if something breaks, expect to be passed around and ignored. Upgraded tiers are not worth the premium here.

Clean and family friendly

Very impressive and well kept property in a quiet gated community. We did not have a car, so organizing transportation was challenging, but the grocery store is only a 20 minute walk away (for those who enjoy walking). I did not rate it 5 stars because it was difficult to communicate with the property managers in advance. They finally contacted me the day before check in, and it was not obvious that I needed to pay a balance and deposit in cash US dollars upon arrival (most places accept credit card). We worked it out, but it did add a layer of unnecessary stress - they could have simply sent a message with the balance and instructions after booking so that travellers could be better prepared.