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Essex Vacation Packages

I loved this hotel and the staff couldn't do enough to make my visit fun and easy. Breakfast was really good, variety, clean facility. My room was huge, comfy, clean, and just what I needed after a long day of sight seeing. BTW, they have a free shuttle bus to all the tourist sites available upon asking, which was great. And the drivers were like mini tour guides. It was so much fun. I would go back there again and again. Definitely next time I'm in Omaha

Our room did not have a hair dryer, the front desk provided one but it did not work. The blanket on the bed had several tears in it and should have been thrown away. The breakfast was only ok—Hostess pastries, yuck, eggs and sausage were lowest quality and gross—Waffle was good. Communication shows that you are trying… providing honest feedback so you know what could be improved.

No elevator but only 3 stories high. Pretty clean and quiet though.

Checked in late and obviously upset the night desk clerk when he had to stop scrolling on his phone and actually do his job to check me in. Window shade was ripped and didn’t close all the way. I had to put a piece of furniture in front of the window for privacy. The peep hole in the door was broke and flipped upside down so it couldn’t be closed. The beds were comfortable. The night lights on the end tables were broken. Not just “not working”, they were literally broken. The sofa fabric was dirty. Grossly dirty. Didn’t want to touch it, let alone sit in it. I was here for 2 days and the staff never said a word to me. Not even when I went down to the bar for breakfast. The staff standing behind the bar “lounging” saw me coming and scurried like roaches. When I checked out early in the morning, the same guy who checked me in was now laying on the couch in the lobby, still scrolling on his phone. After I asked him what I needed to do to checkout, he told me to just leave my keys on the counter. I received a text 8 hours later reminding me it was checkout day. He never checked me out. Location is in a very sketchy part of town. Do not recommend