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Essex Vacation Packages

This convention center is being remodeled. The room and halls are in very good, like new condition. The air conditioner did not work properly. The breakfast was typical hotel fare. It was very hard to identify as the sign says Quality Suites. It borders a great park for walking. The pool is being refurbished. Felt safe and clean.

The rooms were clean, comfortable and had lots of space. The front desk staff was very kind and helpful. The restaurant was great always clean and the staff was very friendly.

We had a two night, two room reservation through Expedia. When we got to the hotel the front desk attending, rudely informed me that they had overbooked the hotel and that since we booked through Expedia the cancelled our reservation and sent us a message through Expedia. The message, which we didn’t see since we were traveling was sent 3 hrs prior to the scheduled check in time. The attendant at the front desk informed us that they have rooms at the adjoining hotel but that she would not honor the same price we had reserved for our original reservation and would not put us in touch with the manager. We then contacted Expedia via chat and the agent was no help. Didn’t offer to help us find another hotel or anything. I have never had such bad service from Expedia. I expect it from Hotels.com but until this experience Expedia had been helpful. We were told we would hear back from Expedia and two days later still nothing. I would never use this hotel and am questioning the benefits of expedia at this moment too.

Dirty, hard beds, bad pillows. We could everything through the walls.

Very nice stay!