See all properties

Macdonald Craxton Wood Hotel & Spa, Chester

4.0 star property

Choose dates to view prices

Photo gallery for Macdonald Craxton Wood Hotel & Spa, Chester

Couples treatment rooms, sauna, body treatments, aromatherapy
Property video
Breakfast and dinner served, British cuisine
Couples treatment rooms, sauna, body treatments, aromatherapy
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
$78
includes taxes & fees
Nov 30 - Dec 1

Explore the area

View in a map
Parkgate Road, Ledsham, Nr Chester, Ellesmere Port, England, CH66 9PB
  • Place, Burton Mere Wetlands
    ‪2 min drive‬
  • Place, Chester Zoo
    ‪8 min drive‬
  • Place, Chester City Walls
    ‪11 min drive‬
  • Airport, Manchester (MAN)
    ‪43 min drive‬

Room options

View all photos for Deluxe Room, 1 Double Bed (Deluxe King)

Premium bedding, down comforters, desk, blackout drapes

Deluxe Room, 1 Double Bed (Deluxe King)

8.6 out of 10
Excellent
(8 reviews)
  • 195 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed (Standard King)

Premium bedding, down comforters, desk, blackout drapes

Standard Room, 1 King Bed (Standard King)

8.6 out of 10
Excellent
(15 reviews)
  • 195 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Super Deluxe King)

Premium bedding, down comforters, desk, blackout drapes

Deluxe Room, 1 King Bed (Super Deluxe King)

9.4 out of 10
Exceptional
(3 reviews)
  • 195 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Twin Bed (Standard Single)

Premium bedding, down comforters, desk, blackout drapes

Standard Room, 1 Twin Bed (Standard Single)

  • 195 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 1 Double Bed (Standard Double Family 3)

Premium bedding, down comforters, desk, blackout drapes

Standard Room, 1 Double Bed (Standard Double Family 3)

8.0 out of 10
Very good
(5 reviews)
  • 195 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 2 Twin Beds, Accessible (Accessible Twin)

Premium bedding, down comforters, desk, blackout drapes

Room, 2 Twin Beds, Accessible (Accessible Twin)

  • 195 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed (Standard Double)

Premium bedding, down comforters, desk, blackout drapes

Standard Room, 1 Double Bed (Standard Double)

7.2 out of 10
Good
(7 reviews)
  • 195 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed (Super Deluxe Double)

Premium bedding, down comforters, desk, blackout drapes

Deluxe Room, 1 Double Bed (Super Deluxe Double)

9.0 out of 10
Wonderful
(2 reviews)
  • 195 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Suite, 1 Double Bed (Super Deluxe Suite)

Premium bedding, down comforters, desk, blackout drapes

Superior Suite, 1 Double Bed (Super Deluxe Suite)

  • 195 sq ft
  • Sleeps 2
  • 1 Double Bed

Standard King Room

  • Sleeps 2

Standard Double Room

  • Sleeps 2

Standard Room, 1 Double Bed (Standard Double Family)

  • Sleeps 2

Accessible Twin Room

  • Sleeps 2

Super Deluxe Suite

  • Sleeps 2

Deluxe King Room

  • Sleeps 2

Super Deluxe King Room

  • Sleeps 2

Super Deluxe Double Room

  • Sleeps 2

Standard Single

  • Sleeps 1

Similar properties

Indoor pool, sun loungers
Crabwall Manor & Spa, BW Signature Collection
  • Pool
  • Hot Tub
  • Spa
  • Pet friendly
4.1 out of 5, Very Good, 978 reviews
Crabwall Manor & Spa, BW Signature Collection

About this property

Macdonald Craxton Wood Hotel & Spa, Chester

4-star Ellesmere Port hotel with restaurant
This smoke-free hotel features a full-service spa, an indoor pool, and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge, and a snack bar/deli are onsite.
Macdonald Craxton Wood Hotel & Spa, Chester offers 72 accommodations with coffee/tea makers and hair dryers. Beds feature down comforters and premium bedding. Flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Ellesmere Port hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
In addition to a full-service spa, Macdonald Craxton Wood Hotel & Spa, Chester features an indoor pool and a health club. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 4-star property consist of a business center and meeting rooms. This business-friendly hotel also offers a sauna, a terrace, and tour/ticket assistance. Complimentary self parking is available on site, along with a car charging station.

Macdonald Craxton Wood Hotel & Spa, Chester is a smoke-free property.

Full breakfasts are available for a surcharge on weekdays between 7:00 AM and 9:00 AM and on weekends between 8:00 AM and 10:00 AM.
Craxton Wood Grill - This restaurant specializes in British cuisine and serves breakfast and dinner.
The Cocktail Bar & Lounge - Overlooking the garden, this bar serves lunch, dinner, and light fare.
Onsite venue #3 - This coffee shop serves light fare only. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Tourism Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • Full breakfast available for a fee 7:00 AM to 9:00 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 24 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Craxton Wood Grill
  • The Cocktail Bar & Lounge

Things to do

  • Fitness classes
  • Full-service spa
  • Health club
  • Indoor pool
  • Mini golf
  • Pilates classes
  • Sauna
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 1999
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 24 per person
  • Pet fee: GBP 15 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Children are allowed in the pool 9-11 AM and 3-6 PM.

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Craxton
Craxton Wood
Macdonald Craxton
Macdonald Craxton Wood
Macdonald Craxton Wood Ellesmere Port
Macdonald Craxton Wood Hotel
Macdonald Craxton Wood Hotel Ellesmere Port
Macdonald Craxton Wood Hotel Spa
Macdonald Craxton Wood Hotel & Spa, Chester Hotel
Macdonald Craxton Wood Hotel & Spa, Chester Ellesmere Port

Reviews

Macdonald Craxton Wood Hotel & Spa, Chester Reviews

7.8

Good

8.0/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness
Rating 10 - Excellent. 300 out of 919 reviews
Rating 8 - Good. 325 out of 919 reviews
Rating 6 - Okay. 166 out of 919 reviews
Rating 4 - Poor. 90 out of 919 reviews
Rating 2 - Terrible. 38 out of 919 reviews

Reviews

10/10 Excellent

Kirti

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay would come again

We had a fantastic stay. Staff super friendly too
Stayed 3 nights in Jul 2025

10/10 Excellent

Geraldine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wedding reception and evening do excellent and relaxing from start to finish
Stayed 1 night in Aug 2025

8/10 Good

Chris

Stayed 1 night in Aug 2025

8/10 Good

Lorna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The family room was large and comfortable (if a bit tired), however lack of air conditioning was a bit of an issue as it was 30 degrees. However a fan was provided on request. Breakfast was great with a lot of choice and there were good options for other meals. It was great for kids due to the large grassy area just outside the restaurant, meaning they could go and play while we finished our food and drinks. The pool is a good size and is sectioned off for adults and families/ children. There was also a decent amount of time allocated for children to swim. Location was good for us, being handy for Chester zoo, Chester itself and not too far from the coast. All in all, we had an enjoyable and comfortable stay and would definitely come back.
Stayed 2 nights in Aug 2025

8/10 Good

Paul

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t be fooled by the pretty location

Don’t be fooled by the pretty location or the glossy photos. The hotel is tired and run-down, with dated rooms and a kitchen that didn’t look clean. The restaurant served the worst food we’ve ever had (even the chips were bad) and breakfast was a sad buffet with a latte so watered down it was undrinkable. They charged £4 for a cappuccino at an “included” breakfast without warning, and when I complained, there was no attempt to make it right. Staff seemed overstretched and uninterested. To top it off, we even overheard staff in the kitchen complaining about customers with allergies. Save your money, this is not a 4 star stay, it’s a disappointment.
Stayed 2 nights in Aug 2025

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Myles

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were great, room was lovely and big and the bed was comfy. Good breakfast included and all for a very good price.
Stayed 1 night in Jul 2025

8/10 Good

Sandra

Stayed 2 nights in Jul 2025

6/10 Okay

Neeta

Business traveler
Liked: Room comfort
Disliked: Property conditions & facilities
This hotel is ok, just needs updating and a little care. There was a distinct smell of cigarette smoke in the reception area and down the corridors. The wardrobe door was off its hinges in our room and the shelves all scratched and tatty. The beds were comfortable and the room was clean.
Stayed 1 night in Jul 2025

4/10 Poor

Iain

Stayed 1 night in Jul 2025

10/10 Excellent

Kirti

Traveled with family
Liked: Cleanliness, staff & service, room comfort

lovely stay as a group of 16

this was a wonderful saty. We were a family of 16. Occupying 5 rooms. Service was great. Staff were great. Pool steam and sauana super clean. Hotel rooms a little dated but did the job. We had a blast
Stayed 2 nights in Jul 2025

6/10 Okay

Mairwen

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Lovely attentive staff. Good food. The property is very tired.
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service

Hotel stay after spa day

Had a lovely day at the Spa with lovely with treatment and afternoon tea. We booked to stay at the hotel overnight. The staff were helpful and professional behind the reception and in the restaurant. We had afternoon tea which was okay, went again for tea, very overpriced and the food wasnt great for the value. Breakfast was excellent lots of choice to chose from and cooked breakfast was good. Hotel room was very dated. Had booked room with king size bed, but was two single beds pushed together. The beds were okay but didnt find the mattresses the comfiest. The area was quiet which was good, no noise compaints. The room only had one working UK plug socket, one did not work and the rest were EU plugs so not able to use. Decent shower and bathroom. Overall excellent spa day and breakfast at the hotel, Tea time food overpriced and the rooms are very dated.
Stayed 1 night in Jul 2025

10/10 Excellent

Vicki

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Andrew

Disliked: Cleanliness
Only half way through stay but arrived and found a very dirty toilet with matter dripping from underneath of toilet seat. Rest of room cleaned perfectly fine so just an unfortunate oversight but Went to reception to ask someone to come help and an hour later no one arrived. We went out for dinner (couldn’t get a table in hotel) and when came back someone had been on and put some bleach down but underneath of seat still dirty !
Stayed 1 night in Jul 2025

8/10 Good

Keith

Traveled with partner
Liked: Amenities
It was very quiet and in very nice grounds. There was black mold on the silicone sea to the bath and wash basin.
Stayed 1 night in Jul 2025

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jul 2025

8/10 Good

Verified traveler

Liked: Staff & service

Generally good but needs updating

Staff friendly and excellent. Food generally good but breakfast on Tuesday not up to Monday’s standard. Hotel clean but in need of refurbishment.
Stayed 2 nights in Jul 2025

8/10 Good

Nadine

Stayed 1 night in Jul 2025

4/10 Poor

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities

No great in anyway

On arrival I was allocated my room tv would not work and room had not been cleaned, the manager came and within seconds agreed to move me . My next room was clean but had a big fan in it and I was told the room gets very warm. Out of all the windows only one opened about two inches. The fan was needed but the main issue was the fan in the toilet was noisy and never went off and at 10.50 that night my door was banged heavily and by another guest shouting for me to turn off the fan . I had no option but to take my card out which in turn turned all the room power off , it was a very uncomfortable unpleasant night . Following day the cleaner had said the issue with the fan only started yesterday and she had reported the issue . On top of all of this I ordered a meal of steak chips and salad , the salad was an embarrassment even the employee serving said he was embarrassed . Worst of all the managers never seemed to do much to rectify I was still expected to pay for both days stays and my meal .
Stayed 2 nights in Jul 2025

10/10 Excellent

ghaith

Stayed 1 night in Jun 2025

10/10 Excellent

David

Business traveler
Stayed 1 night in Jun 2025

6/10 Okay

DEAN

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Nice comfy beds. Hotel in need of facelift and at £24 for breakfast it looks like this is how they plant to fund it !!. Mouldy ceiling in bathroom ☹️
Stayed 1 night in Jun 2025

8/10 Good

Ian

Liked: Cleanliness, property conditions & facilities, room comfort

Nice tranquil modern hotel

Lovely hotel in the middle of the countryside, very tranquil, nice modern clean room, quiet at night. Enjoyed the leisure centre, good facilities apart from lack of hot tub.
Stayed 1 night in Jun 2025