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Macdonald Craxton Wood Hotel & Spa, Chester

4.0 star property

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Photo gallery for Macdonald Craxton Wood Hotel & Spa, Chester

Couples treatment rooms, sauna, body treatments, aromatherapy
Property video
Couples treatment rooms, sauna, body treatments, aromatherapy
Couples treatment rooms, sauna, body treatments, aromatherapy
Food and drink

Reviews

7.8 out of 10
Good

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
$107
includes taxes & fees
Mar 12 - Mar 13

Explore the area

View in a map
Parkgate Road, Ledsham, Nr Chester, Ellesmere Port, England, CH66 9PB
  • Place, Burton Mere Wetlands
    ‪2 min drive‬
  • Place, Chester Zoo
    ‪9 min drive‬
  • Place, Chester City Walls
    ‪12 min drive‬
  • Airport, Manchester (MAN)
    ‪46 min drive‬

Room options

View all photos for Deluxe Room, 1 Double Bed (Deluxe King)

Premium bedding, down comforters, desk, blackout drapes

Deluxe Room, 1 Double Bed (Deluxe King)

8.8 out of 10
Excellent
(9 reviews)
  • 195 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed (Standard King)

Premium bedding, down comforters, desk, blackout drapes

Standard Room, 1 King Bed (Standard King)

8.8 out of 10
Excellent
(16 reviews)
  • 195 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed (Super Deluxe King)

Premium bedding, down comforters, desk, blackout drapes

Deluxe Room, 1 King Bed (Super Deluxe King)

9.4 out of 10
Exceptional
(3 reviews)
  • 195 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room, 1 Twin Bed (Standard Single)

Premium bedding, down comforters, desk, blackout drapes

Standard Room, 1 Twin Bed (Standard Single)

  • 195 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Room, 1 Double Bed (Standard Double Family 3)

Premium bedding, down comforters, desk, blackout drapes

Standard Room, 1 Double Bed (Standard Double Family 3)

8.0 out of 10
Very good
(5 reviews)
  • 195 sq ft
  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 2 Twin Beds, Accessible (Accessible Twin)

Premium bedding, down comforters, desk, blackout drapes

Room, 2 Twin Beds, Accessible (Accessible Twin)

  • 195 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 1 Double Bed (Standard Double)

Premium bedding, down comforters, desk, blackout drapes

Standard Room, 1 Double Bed (Standard Double)

7.2 out of 10
Good
(7 reviews)
  • 195 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed (Super Deluxe Double)

Premium bedding, down comforters, desk, blackout drapes

Deluxe Room, 1 Double Bed (Super Deluxe Double)

9.0 out of 10
Wonderful
(2 reviews)
  • 195 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Suite, 1 Double Bed (Super Deluxe Suite)

Premium bedding, down comforters, desk, blackout drapes

Superior Suite, 1 Double Bed (Super Deluxe Suite)

  • 195 sq ft
  • Sleeps 2
  • 1 Double Bed

Standard King Room

  • Sleeps 2

Standard Double Room

  • Sleeps 2

Standard Room, 1 Double Bed (Standard Double Family)

  • Sleeps 2

Accessible Twin Room

  • Sleeps 2

Super Deluxe Suite

  • Sleeps 2

Deluxe King Room

  • Sleeps 2

Super Deluxe King Room

  • Sleeps 2

Super Deluxe Double Room

  • Sleeps 2

Standard Single

  • Sleeps 1

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About this property

Macdonald Craxton Wood Hotel & Spa, Chester

4-star Ellesmere Port hotel with restaurant
This smoke-free hotel features a full-service spa, an indoor pool, and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a health club, a bar/lounge, and a snack bar/deli are onsite.
Macdonald Craxton Wood Hotel & Spa, Chester offers 72 accommodations with coffee/tea makers and hair dryers. Beds feature down comforters and premium bedding. Flat-screen televisions come with digital channels. Bathrooms include shower/tub combinations and complimentary toiletries.

This Ellesmere Port hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 6 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
In addition to a full-service spa, Macdonald Craxton Wood Hotel & Spa, Chester features an indoor pool and a health club. The hotel offers a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 4-star property consist of a business center and meeting rooms. This business-friendly hotel also offers a sauna, a terrace, and tour/ticket assistance. Complimentary self parking is available on site, along with a car charging station.

Macdonald Craxton Wood Hotel & Spa, Chester is a smoke-free property.

Full breakfasts are available for a surcharge on weekdays between 7:00 AM and 9:00 AM and on weekends between 8:00 AM and 10:00 AM.
Craxton Wood Grill - This restaurant specializes in British cuisine and serves breakfast and dinner.
The Cocktail Bar & Lounge - Overlooking the garden, this bar serves lunch, dinner, and light fare.
Onsite venue #3 - This coffee shop serves light fare only. Open daily.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • Full breakfast available for a fee 7:00 AM to 9:00 AM on weekdays and 8:00 AM to 10:00 AM on weekends; GBP 24 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Craxton Wood Grill
  • The Cocktail Bar & Lounge

Things to do

  • Fitness classes
  • Full-service spa
  • Health club
  • Indoor pool
  • Mini golf
  • Pilates classes
  • Sauna
  • Steam room
  • TV in common areas
  • Yoga classes

Family friendly

  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 1999
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Connecting rooms available
  • Desk
  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 15 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 24 per person
  • Pet fee: GBP 15 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Children are allowed in the pool 9-11 AM and 3-6 PM.

We should mention

This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Craxton
Craxton Wood
Macdonald Craxton
Macdonald Craxton Wood
Macdonald Craxton Wood Ellesmere Port
Macdonald Craxton Wood Hotel
Macdonald Craxton Wood Hotel Ellesmere Port
Macdonald Craxton Wood Hotel Spa
Macdonald Craxton Wood Hotel & Spa, Chester Hotel
Macdonald Craxton Wood Hotel & Spa, Chester Ellesmere Port

Macdonald Craxton Wood Hotel & Spa, Chester Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 307 out of 939 reviews
Rating 8 - Good. 330 out of 939 reviews
Rating 6 - Okay. 171 out of 939 reviews
Rating 4 - Poor. 92 out of 939 reviews
Rating 2 - Terrible. 39 out of 939 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

10/10 Excellent

ian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic breakfast. Great Service.
Stayed 1 night in Nov 2025

2/10 Terrible

Jess

Disliked: Cleanliness, staff & service, amenities
We couldn't even stay. The leather headboard was ripped and dirty, the radiators were off but the room was about 40 degrees because the large cast iron pipes ran through the room. They had put a fan in the room so knew. You couldn't have stayed in the room due to the intense heat. It felt dirty and run down. Avoid.
Stayed 1 night in Nov 2025

4/10 Poor

Daniel

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
The breakfast menu was fresh however my breakfast was overcooked to which they apologised and made again. However when paying a supplement for certain items when breakfast was shown as included is a little disapointing.
Stayed 1 night in Nov 2025

8/10 Good

Alison

Traveled with partner, Traveled with pets
Liked: Cleanliness, amenities
This good, dog-friendly hotel is in need of tightening its maintenance and operations schedules … We spent 2 nights here. We were very comfortable in clean and well-designed room, and ate in the bar both nights. Food very good on Friday but by Saturday evening various beers and menu options had run out, so weren’t available. Bar staff were friendly but acted as if this was quite predictable. Room was comfortable but we didn’t spot the kettle, cups and teabags (which were in wardrobe!) until we were leaving. Fizzy water station in hallway is a great idea but wasn’t working. And a water leak in shower seal has obviously been a problem for a while, as bath panel is now really damaged. Apparently no option to take an early breakfast by prior arrangement (as is common in m as by other countries). Dog poo bin in garden was overflowing with beer cans. All are small problems but collectively they project a “don’t care” attitude. I would give the hotel a higher rating if these kind of minor issues were addressed. Beautiful woodland garden …
Stayed 2 nights in Oct 2025

10/10 Excellent

Carol

Traveled with family
Liked: Cleanliness, staff & service, amenities
Our room was lovely and spacious with a comfortable bed and clean bathroom. The hotel was clean throughout and sat in pleasant grounds. We found the staff were welcoming on arrival and polite friendly and professional throughout our stay. We enjoyed using the pool, and restaurant.
Stayed 2 nights in Oct 2025

10/10 Excellent

Simon

Stayed 1 night in Oct 2025

8/10 Good

Amy

Traveled with family and small children
Liked: Cleanliness, amenities
Clean and tidy, fresh towels every day, staff were friendly...most of the time
Stayed 3 nights in Oct 2025

6/10 Okay

Stephen

Stayed 1 night in Oct 2025

6/10 Okay

Andrea, St Helens

Liked: Cleanliness, amenities, property conditions & facilities
There was a mistake with the room twice, they upgraded us but the room needed an upgrade. I did pass this on departure. This hasn’t happened before at this hotel but I will never pay for an upgraded room.
Stayed 1 night in Oct 2025

6/10 Okay

mark

Traveled with partner
Disliked: Amenities
hotel look tired and car park requires attention
Stayed 1 night in Oct 2025

8/10 Good

COLIN

Business traveler
Liked: Cleanliness, staff & service, room comfort
couple of Problems with the room that could be improved very few plug sockets and in poor locations sink very slow to drain - probably beginning to block up Elizabeth at breakfast stood out as an excellent example of customer service and a bright lovely welcome in the mornings, she should be rewarded for such good service levels
Stayed 3 nights in Oct 2025

8/10 Good

Charles

Stayed 2 nights in Oct 2025

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another great stay, wonderful breakfast and staff
Stayed 1 night in Oct 2025

8/10 Good

Ruth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, clean and peaceful. The breakfast was a bit disappointing as very weak coffee and cheap sliced bread, spoiled an otherwise excellent breakfast. The black pudding was exceptional.
Stayed 1 night in Sep 2025

6/10 Okay

John

Liked: Cleanliness, staff & service

Getting a bit dated

We had a nice stay, hotel was clean and we had good service. Hotel rooms are a bit dated now. Cooked breakfast food was overdone. Spa was nice, wife had a good massage, we were disappointed there was no jacuzzi. Overall needs a little TLC.
Stayed 1 night in Sep 2025

8/10 Good

Stephen

Stayed 2 nights in Sep 2025

10/10 Excellent

Gareth

Business traveler
Liked: Cleanliness, staff & service, room comfort

Great hotel booked at short notice !

Lovely location, nice and quiet and good food / breakfast, all the staff were really friendly and couldn’t do enough for me! The hotel itself could do with an upgrade as it doesn’t do the location and staff justice! That said don’t let my comment put you off I will definitely stay here again when working in the area
Stayed 1 night in Sep 2025

10/10 Excellent

Anne

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds. Swimming pool Water jug and glasses in room. Nice breakfast Nice pillows, bed a little firm for my liking but you will never please everyone with beds
Stayed 1 night in Sep 2025

6/10 Okay

Karen

Liked: Cleanliness, staff & service
Property is dated. But the bedrooms were large and bed was comfortable. The deco throughout is old fashioned and dark. Corridors are dark and dingy. I can not comment about the communal areas as i didnt really use them. The staff were pleasant polite and very helpful.
Stayed 1 night in Aug 2025

10/10 Excellent

Kirti

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely stay would come again

We had a fantastic stay. Staff super friendly too
Stayed 3 nights in Jul 2025

10/10 Excellent

Geraldine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wedding reception and evening do excellent and relaxing from start to finish
Stayed 1 night in Aug 2025

8/10 Good

Chris

Stayed 1 night in Aug 2025

8/10 Good

Lorna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The family room was large and comfortable (if a bit tired), however lack of air conditioning was a bit of an issue as it was 30 degrees. However a fan was provided on request. Breakfast was great with a lot of choice and there were good options for other meals. It was great for kids due to the large grassy area just outside the restaurant, meaning they could go and play while we finished our food and drinks. The pool is a good size and is sectioned off for adults and families/ children. There was also a decent amount of time allocated for children to swim. Location was good for us, being handy for Chester zoo, Chester itself and not too far from the coast. All in all, we had an enjoyable and comfortable stay and would definitely come back.
Stayed 2 nights in Aug 2025

8/10 Good

Paul

Business traveler
Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2025

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t be fooled by the pretty location

Don’t be fooled by the pretty location or the glossy photos. The hotel is tired and run-down, with dated rooms and a kitchen that didn’t look clean. The restaurant served the worst food we’ve ever had (even the chips were bad) and breakfast was a sad buffet with a latte so watered down it was undrinkable. They charged £4 for a cappuccino at an “included” breakfast without warning, and when I complained, there was no attempt to make it right. Staff seemed overstretched and uninterested. To top it off, we even overheard staff in the kitchen complaining about customers with allergies. Save your money, this is not a 4 star stay, it’s a disappointment.
Stayed 2 nights in Aug 2025