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Panoramic Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Panoramic Single Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Single Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Hotel Amenities

Property Features

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. This El Fuerte hotel also offers concierge services and room service (during limited hours).

Hotel Santa Elena is a smoke-free property.

  • Distance from property (ft) 492
  • Bar/lounge
  • Luggage storage
  • Wheelchair accessible – no
  • Distance from property (meters) 150
  • Free parking nearby
  • Breakfast available (surcharge)
  • Concierge services
  • Street parking
  • 24-hour front desk
  • Parking (limited spaces)
  • Restaurant
  • Total number of rooms - 23
  • Free WiFi
  • Smoke-free property

Room Amenities

Hotel Santa Elena offers 23 air-conditioned accommodations with complimentary bottled water. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 32-inch flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads. Housekeeping is offered daily and hair dryers can be requested.

  • Air conditioning
  • Room service (limited hours)
  • Television
  • Daily housekeeping
  • Private bathroom
  • Premium bedding
  • Free bottled water
  • Shower only
  • Hair dryer (on request)
  • Cable TV service
  • Flat-panel TV
  • Down comforter
  • Egyptian-cotton sheets
  • Individually furnished
  • Individually decorated
  • Pillowtop mattress
  • Rainfall showerhead
  • Bedsheets provided
  • Number of bathrooms - 1
  • Soap
  • Shampoo
  • Toilet paper

Parking

Parking (limited spaces) , Free parking nearby

Internet

Available in some public areas: Free WiFi

Food & Drink

Cooked-to-order breakfasts are available for a surcharge between 7:30 AM and 11:30 AM on weekends.

Mansion Orrantia - This fine-dining restaurant specializes in local and international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Room service (during limited hours) is available.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Upper floors accessible by stairs only

Nearby Activities

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Horse riding nearby
  • Hunting nearby
  • Mountain biking nearby
  • Hiking/biking trails nearby

Hotel Policies

Payment types

Fees

You'll be asked to pay the following charges at the property:

  • A 3.0 percent city/local tax will be charged

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: MXN 150 for adults and MXN 120 for children (approximately)
  • Weekly housekeeping provided; fees apply for additional cleaning

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Check-in

Check-in time starts at 3:00 PM

Check-in time ends at midnight

Minimum check-in age is: 18

Check-out

Check-out time is noon

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts Visa, Mastercard, American Express, debit cards, and cash

Safety features at this property include a fire extinguisher and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, debit cards, and cash. For guests' safety, the property includes a fire extinguisher and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 48 hours between bookings.

Staff temperature checks are conducted regularly

Temperature checks are available to guests

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

Commonly-touched surfaces are cleaned with disinfectant

Property confirms they are implementing guest safety measures

Contactless check-out is available

Property is cleaned with disinfectant

Staff wears personal protective equipment

Protective clothing is available to guests

Masks are available to guests

Gloves are available to guests

Shield between guests and staff in main contact areas

Guests are provided with free hand sanitizer

Property does not follow sanitization practices of any association

Staffed front desk

Social distancing measures are in place

Contactless check-in is available

No rollaway/extra beds available

No cribs (infant beds) available

No elevators

Property confirms they are implementing enhanced cleaning measures

Service animals not allowed

Individually-wrapped food options are not available

Debit cards

Gap period enforced between guest stays - 48 hours

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets or service animals allowed

We should mention

No pets and no service animals are allowed at this property.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

Hotel Names

  • Hotel Santa Elena Hotel
  • Hotel Santa Elena El Fuerte
  • Hotel Santa Elena Hotel El Fuerte

Hotel Reviews

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