Search Deals on

El Cerrito Vacation Packages

Amazing service!

When I walked down the hall to my room and saw the worn carpets and dirty elevator (finger prints and dirt all around the bottom of the elevator) I had a feeling I made a mistake booking here. The initial room I was given smelled badly of mold and old carpet. The couch was so dirty and stained it looked like it came from a seedy motel out of a movie. It was disgusting. I called down to have my room changed and the front desk said they had to have a manager do that. I had to call them twice to make it happen. The second room was much nicer but still dated. It at least did not smell and didn't have stains on the furniture. It makes me wonder whether they decided that I would be fine 1 star room, or their management is so inept to not know which rooms should be taken out of rotation and fixed. It took me a full 24 hours to get over the horror, and I was going to be there for only three days. The incredible views from my second room really helped and the spa quality soaps, shampoos and lotion were also soothing. The bathrooms are really nice. The courts and club were definitely well maintained. There are few staff people there to help and the hallways were a little dingy and creepy. In kindness, I would guess that the hotel (it's no longer a resort) is going through a rough patch. My recommendation for them is to start with doing a better job with the overall cleanliness of the hotel. They should see it from a customer's point of view rather than a check list.

Clean and charming. Seems to be understaffed though. Wanted to ask a question and the front desk was empty.

We loved our early check in but we went right to the spa with our day pass. The mineral water was great. We loved the live entertainment on Friday night. The only issue we had was with the electric tea kettle in our room that was missing an electric cord ? The hotel is so customer oriented that they brought me tea to my room for free. The hotel needs to put a little more attention on upkeep of the facilities. Our deluxe room in building 300 was perfect the bed was perfect and lots of room and clean. We would definitely come back if only for the warm mineral water pools.