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TRU BY Hilton Edmonton Windermere

2.5 star property

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Photo gallery for TRU BY Hilton Edmonton Windermere

Dining
Lobby
Room, 2 Queen Beds | Premium bedding, in-room safe, desk, iron/ironing board
Business center
Exterior

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pet friendly
  • 24/7 front desk
$73
includes taxes & fees
Dec 8 - Dec 9

Explore the area

View in a map
6025 Andrews Way, Edmonton, AB, T6W 1A4
  • Place, Currents of Windermere
    ‪8 min walk‬
  • Place, Cineplex Odeon Windermere Cinemas
    ‪14 min walk‬
  • Place, West Edmonton Mall
    ‪10 min drive‬
  • Airport, Edmonton, AB (YEG-Edmonton Intl.)
    ‪17 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed

8.6 out of 10
Excellent
(97 reviews)
  • 231 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Handicap)

Room, 1 King Bed, Accessible (Handicap) | Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Accessible (Handicap)

10.0 out of 10
Exceptional
(3 reviews)
  • 369 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Premium bedding, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds

8.6 out of 10
Excellent
(52 reviews)
  • 399 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Handicap)

Room, 2 Queen Beds, Accessible (Handicap) | Premium bedding, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds, Accessible (Handicap)

8.0 out of 10
Very good
(6 reviews)
  • 399 sq ft
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Holiday Inn Express & Suites Edmonton SW - Windermere by IHG
  • Pool
  • Breakfast included
  • Spa
  • Pet friendly
4.5 out of 5, Wonderful, 1,053 reviews
Holiday Inn Express & Suites Edmonton SW - Windermere by IHG

About this property

TRU BY Hilton Edmonton Windermere

Hotel in Southwest Edmonton
Along with an indoor pool, this smoke-free hotel has a fitness center and a snack bar/deli. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, a business center, and a 24-hour front desk.
TRU BY Hilton Edmonton Windermere offers 90 accommodations with safes and bathrobes. Beds feature premium bedding. 55-inch LCD televisions come with premium cable channels. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
TRU BY Hilton Edmonton Windermere features an indoor pool and a fitness center. The hotel offers a snack bar/deli. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

A 24-hour business center is on site. This business-friendly hotel also offers an arcade/game room, a front-desk safe, and an elevator. Onsite uncovered self parking is complimentary.

TRU BY Hilton Edmonton Windermere is a smoke-free property.

A complimentary continental breakfast is served each morning between 6:00 AM and 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:00 AM
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Indoor pool

Family friendly

  • Arcade/game room
  • Crib (surcharge)
  • In-room refrigerator
  • Indoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Crib (surcharge)
  • Premium bedding

Bathroom

  • Bathrobes
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Late check-in fee: CAD 35.00 for check-in between 3:00 AM and 11:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 35.00 per pet, per night (maximum CAD 125.00 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are available for CAD 25.00 per stay

Property payment types

Important information

Optional extras

  • Pet fee: CAD 35.00 per pet, per night (maximum CAD 125.00 per stay)
  • Service animals are exempt from fees
  • Late check-in fee: CAD 35.00 for check-in between 3:00 AM and 11:00 AM
  • Crib (infant bed) fee: CAD 25.00 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector and a security system

We should mention

Pool access available from 8:00 AM to 11:00 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

TRU Hilton Edmonton Windermere Hotel
TRU Hilton Windermere Hotel
TRU Hilton Edmonton Windermere
TRU Hilton Windermere
TRU BY Hilton Edmonton Windermere Hotel
TRU BY Hilton Edmonton Windermere Edmonton
TRU BY Hilton Edmonton Windermere Hotel Edmonton

TRU BY Hilton Edmonton Windermere Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 639 out of 1273 reviews
Rating 8 - Good. 341 out of 1273 reviews
Rating 6 - Okay. 146 out of 1273 reviews
Rating 4 - Poor. 74 out of 1273 reviews
Rating 2 - Terrible. 73 out of 1273 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Benoit

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We showed up with a little dog, front desk just made us pay a 35$ pet fee and we were on our way to our room. Everything went smooth
Stayed 1 night in Aug 2025

10/10 Excellent

Kevin, Calgary

Stayed 2 nights in Aug 2025

10/10 Excellent

Kevin, Calgary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed while visiting someone in hospital. The colourful decor was a good distraction. Good location as I needed easy access to Anthony Henday Dr. Reasonable price so I extended stay and also booked a return stay the next week. Great breakfast selection, awesome shower and towels, comfy king bed. Will def stay again if in Edmonton.
Stayed 1 night in Aug 2025

2/10 Terrible

Maureen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The linen in the bed was not changed and we saw dirt and a toe nail clipping. The suite door was open and not locked upon entering the room. Bathroom door locked with our items in it. The attendant was very accommodating.
Stayed 1 night in Aug 2025

4/10 Poor

Garry

Business traveler, Traveled with family
Disliked: Amenities
I was unable to get my Lodging Receipt and to this point still am unable to get the receipt. Can you please email it to me at garryvh@shaw.ca
Stayed 1 night in Aug 2025

10/10 Excellent

Teresa, Foisy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

6/10 Okay

Nicole

Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Our room was disgusting. Shower looked like it wasn’t cleaned in months, a smear on the floor on our headboard, all over the room door. The shower had orange staining all over the curtain and corners of the shower stall. Hair everywhere.
Stayed 1 night in Aug 2025

10/10 Excellent

Jocelyn Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Aug 2025

10/10 Excellent

saira

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel

Great stay. Hotel is clean, modern. Beds comfortable. Played some billiards in the evening as we relaxed after a long day of tourist trips. Water & coffee & tea available all day/evening which is always appreciated. Breakfast had decent options cereal, toast, pancakes, eggs, oatmeal. Would recommend.
Stayed 1 night in Aug 2025

10/10 Excellent

Parthkumar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was amazing. No issues.
Stayed 1 night in Aug 2025

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Superb service, clean facilities, and quiet area. Front desk staff Shine and
Stayed 2 nights in Aug 2025

10/10 Excellent

Ron

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young lady at the front desk was very polite and helpful to us.
Stayed 1 night in Aug 2025

8/10 Good

Ethel

Liked: Staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Roger

Stayed 1 night in Aug 2025

4/10 Poor

Nicole

Disliked: Property conditions & facilities, room comfort

Find another hotel

Rooms are terrible, however we travel a lot. No water for the room, the shower sweep looked liked it is 5 year old dirt, just gross...when we walked in and saw the bed my son could have done better, the pillows were awful. We called the front desk to ask for 2-more, they would not deliver to the room, we were at a wedding so by the time we got back to the hotel there was one extra pillow available and it wasn't even in a bag or anything so who knows if it was clean. I wouldn't stay there again, definitely not what you would think of Hilton.
Stayed 1 night in Aug 2025

6/10 Okay

Stephanie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Our first night was terrible. Our room was DIRECTLY above the indoor pool, and so we had to listen to screaming children swimming and splashing until 11pm when the pool closes. Then came the sounds from above us. It was as if a huge person with work boots was pacing their room as loudly as possible for hours. My kids and I were all in tears of exhastion by this point, and I called the front desk with a noise complaint and requested ANY OTHER ROOM away from these people. I was told by the gentleman that they were full, but he would go check out the noise complaint. Nothing was solved. At 7am the following morning I went to the front desk and explained the situation. She had a new room key for the top floor in my hand in under 5 minutes. Why couldn't the man help me in ANY way the night before??? That room was clearly unoccupied and available. We were furious and exhausted by this point, so we took the 2nd room. Our second night was much better, but I've never stayed at a louder hotel in my entire life, and I'm well into my 40s. Modern, clean decor and lovely breakfast and amenities doesn't make up for the total lack of SLEEP at a hotel. I'd never go back or recommend this hotel. If you must stay here, request the 4th floor if you want to get any sleep.
Stayed 2 nights in Aug 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and helpful staffs
Stayed 1 night in Aug 2025

8/10 Good

Doris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great !
Stayed 1 night in Aug 2025

10/10 Excellent

Danille

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2025

10/10 Excellent

Michael

Stayed 1 night in Aug 2025

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spaces were a bit smaller than expected but besides that, it was a great experience
Stayed 4 nights in Aug 2025

10/10 Excellent

Keith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Taylor

Stayed 3 nights in Aug 2025

10/10 Excellent

Wacey, Frog Lake

Stayed 1 night in Aug 2025