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TRU BY Hilton Edmonton Windermere

2.5 star property

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Photo gallery for TRU BY Hilton Edmonton Windermere

Dining
Lobby
Room, 2 Queen Beds | Premium bedding, in-room safe, desk, iron/ironing board
Exterior
Business center

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Pet friendly
  • Free WiFi
  • Air conditioning
$89
includes taxes & fees
Jan 18 - Jan 19

Explore the area

View in a map
6025 Andrews Way, Edmonton, AB, T6W 1A4
  • Place, Currents of Windermere
    ‪8 min walk‬
  • Place, Cineplex Odeon Windermere Cinemas
    ‪14 min walk‬
  • Place, West Edmonton Mall
    ‪10 min drive‬
  • Airport, Edmonton, AB (YEG-Edmonton Intl.)
    ‪17 min drive‬

Room options

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed

8.6 out of 10
Excellent
(99 reviews)
  • 231 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Handicap)

Room, 1 King Bed, Accessible (Handicap) | Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Accessible (Handicap)

10.0 out of 10
Exceptional
(3 reviews)
  • 369 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Premium bedding, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds

8.6 out of 10
Excellent
(53 reviews)
  • 399 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Handicap)

Room, 2 Queen Beds, Accessible (Handicap) | Premium bedding, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds, Accessible (Handicap)

8.0 out of 10
Very good
(6 reviews)
  • 399 sq ft
  • Sleeps 4
  • 2 Queen Beds

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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About this property

TRU BY Hilton Edmonton Windermere

Hotel in Southwest Edmonton
Along with an indoor pool, this smoke-free hotel has a fitness center and a snack bar/deli. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour business center, a business center, and a 24-hour front desk.
TRU BY Hilton Edmonton Windermere offers 90 accommodations with safes and bathrobes. Beds feature premium bedding. 55-inch LCD televisions come with premium cable channels. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
TRU BY Hilton Edmonton Windermere features an indoor pool and a fitness center. The hotel offers a snack bar/deli. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

A 24-hour business center is on site. This business-friendly hotel also offers an arcade/game room, a front-desk safe, and an elevator. Onsite uncovered self parking is complimentary.

TRU BY Hilton Edmonton Windermere is a smoke-free property.

A complimentary continental breakfast is served each morning between 6:00 AM and 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 6:00 AM to 9:00 AM
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Indoor pool

Family friendly

  • Arcade/game room
  • Crib (surcharge)
  • In-room refrigerator
  • Indoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Braille/raised signage
  • Elevator
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Crib (surcharge)
  • Premium bedding

Bathroom

  • Bathrobes
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch LCD TV with premium cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Late check-in fee: CAD 35.00 for check-in between 3:00 AM and 11:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 35.00 per pet, per night (maximum CAD 125.00 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
Children may not be eligible for complimentary breakfast
Rollaway/extra beds are not available
Cribs (infant beds) are available for CAD 25.00 per stay

Property payment types

Important information

Optional extras

  • Pet fee: CAD 35.00 per pet, per night (maximum CAD 125.00 per stay)
  • Service animals are exempt from fees
  • Late check-in fee: CAD 35.00 for check-in between 3:00 AM and 11:00 AM
  • Crib (infant bed) fee: CAD 25.00 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a smoke detector and a security system

We should mention

Pool access available from 8:00 AM to 11:00 PM
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

TRU Hilton Edmonton Windermere Hotel
TRU Hilton Windermere Hotel
TRU Hilton Edmonton Windermere
TRU Hilton Windermere
TRU BY Hilton Edmonton Windermere Hotel
TRU BY Hilton Edmonton Windermere Edmonton
TRU BY Hilton Edmonton Windermere Hotel Edmonton

TRU BY Hilton Edmonton Windermere Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 668 out of 1313 reviews
Rating 8 - Good. 347 out of 1313 reviews
Rating 6 - Okay. 148 out of 1313 reviews
Rating 4 - Poor. 77 out of 1313 reviews
Rating 2 - Terrible. 73 out of 1313 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Mukaila

Liked: Cleanliness, property conditions & facilities
Nice location. Room a little too minimal but good overall
Stayed 2 nights in Sep 2025

10/10 Excellent

Leisheng

Stayed 1 night in Oct 2025

10/10 Excellent

Lyndsay

Stayed 1 night in Sep 2025

10/10 Excellent

Sarah C

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay here again - clean and comfortable and had everything needed, well organized small room space, good breakfast - no concerns.
Stayed 1 night in Sep 2025

8/10 Good

robert

Stayed 1 night in Oct 2025

8/10 Good

Marvin

Liked: Cleanliness, property conditions & facilities
Great dollar value.
Stayed 1 night in Sep 2025

8/10 Good

Benjamin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was amazing. The property was very clean and well cared for. Zero complaints except... the room. It felt like I hooked up with a college boy. No lamps (?) the decor felt like Ikea chic. No cabinets... just red hooks. Giant TV, but no way to watch streaming services. Only one desk chair. Weird
Stayed 1 night in Oct 2025

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room and great property
Stayed 1 night in Sep 2025

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute hotel, nice breakfast
Stayed 1 night in Oct 2025

10/10 Excellent

Jeannette

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was great !!!
Stayed 1 night in Oct 2025

10/10 Excellent

Douglas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms look spartan but very clean, very comfortable bed, and very quiet. Exactly what we were looking for
Stayed 1 night in Oct 2025

10/10 Excellent

Kayla

Stayed 1 night in Oct 2025

8/10 Good

Joyce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean room. Wi-Fi not good. Staff vet friendly
Stayed 7 nights in Sep 2025

10/10 Excellent

Ranvir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Tamara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is quiet and pretty chill.
Stayed 1 night in Oct 2025

4/10 Poor

Tessa

Traveled with family and small children, Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities
Upon arrival the room we had, was not cleaned, so we were moved. Stayed 5 days (4 nights) our room was never tidied or the garbage taken out. One day we came back from appointments to find our door was not properly aligned and the door had not been locked all day. I will not ever book here again.
Stayed 4 nights in Sep 2025

8/10 Good

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

2/10 Terrible

Asha, Edmonton

Disliked: Cleanliness, staff & service, property conditions & facilities
I had an extremely disappointing experience with the front desk staff, particularly Noel. His behavior was unprofessional and unacceptable. I had booked three rooms under my name for a group of ten staff members attending training. Despite providing the details, Noel refused to let them check in at 1 a.m., insisting that I had to be physically present. When I explained the situation, he claimed that the “primary guest” was rude to him, which was entirely untrue. My only request was that he allow my staff to check in after a long day of travel. He also did not allow them to book rooms claiming that the primary guest (myself) was rude to him over the phone. He let a group of people out of the building at 1 am who were ready to do a fresh booking and pay on the spot to stay at the hotel. His conduct was dismissive, discriminatory, and displayed a lack of basic professionalism and courtesy. What should have been a simple check-in process turned into a stressful and disrespectful encounter. I am not sure how they would handle contact less check that is offered by this hotel? Such a disgrace. People like Noel shouldn’t be working in this industry if they got no iota of empathy and understanding.
Stayed 1 night in Oct 2025

10/10 Excellent

Kayvan

Stayed 1 night in Sep 2025

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Curtis, CO Grande Prairie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great check in with no issues
Stayed 1 night in Oct 2025

6/10 Okay

dragana, edmonton

Stayed 3 nights in Sep 2025

10/10 Excellent

Shih pien

Liked: Amenities, property conditions & facilities
Good
Stayed 2 nights in Sep 2025

8/10 Good

SAVANNAH MARIE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a lot of shops near by, in walking distance. Breakfast was good but hash Brown's not fully cooked and no meat (bacon, sausage). Shower could have been cleaned better but I'm OCD. Love the vibe, pool table, entry way, rooms are nice and big, like the hardwood floors.
Stayed 1 night in Sep 2025

6/10 Okay

Sandra

Traveled with family
Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
Beds very uncomfortable. Pillows flat and need to be replaced. Not very soundproof.
Stayed 2 nights in Sep 2025