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Eliza House

3.0 star property

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Photo gallery for Eliza House

Standard Triple Room, Ensuite
Miscellaneous
Interior
Bathroom
Single Room, Ensuite | Exterior

Reviews

6.6 out of 10

Popular amenities

  • 24/7 front desk
  • Pet friendly
  • Housekeeping
  • Free WiFi
$168
includes taxes & fees
Oct 14 - Oct 15

Explore the area

View in a map
14-16 Grosvenor Street, Haymarket, Edinburgh, Scotland, EH12 5EG
  • Princes Street
    ‪10 min walk‬
  • Edinburgh Castle
    ‪16 min walk‬
  • Murrayfield Stadium
    ‪3 min drive‬
  • Edinburgh (EDI)
    ‪16 min drive‬

Room options

View all photos for Standard Triple Room, Ensuite

Standard Triple Room, Ensuite

Standard Triple Room, Ensuite

  • 1 bedroom
  • Sleeps 3
  • 1 Twin Bed and 1 King Bed

View all photos for Single Room, Ensuite

Single Room, Ensuite | Bathroom

Single Room, Ensuite

  • 1 bedroom
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Double Room, Ensuite

Bathroom

Standard Double Room, Ensuite

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room, Ensuite

Standard Twin Room, Ensuite

Standard Twin Room, Ensuite

  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

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Bar (on property)

Britannia Hotel Edinburgh

  • Pet friendly
  • Free WiFi
  • Breakfast available
  • Parking available
3.0 out of 5, 1,292 reviews
Britannia Hotel Edinburgh

About this property

Eliza House

3-star hotel in West End
Along with a 24-hour front desk, this smoke-free hotel has a front-desk safe and free WiFi in public areas. Other amenities include multilingual staff assistance.
Eliza House offers 22 accommodations. Housekeeping is provided daily.
Eliza House features multilingual staff and a front-desk safe. Wireless Internet access is complimentary.

Eliza House is a smoke-free property.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • No elevator

More

  • Smoking not allowed

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Ritz Edinburgh
Ritz Hotel Edinburgh
Ritz Hotel Edinburgh
Ritz Edinburgh
Hotel Ritz Hotel Edinburgh
Edinburgh Ritz Hotel Hotel
Ritz
Hotel Ritz Hotel
Ritz Hotel
Eliza House Hotel
Eliza House Edinburgh
Eliza House Hotel Edinburgh

Reviews

Eliza House Reviews

6.6

6.8/10

Cleanliness

7.6/10

Staff & service

6.8/10

Amenities

5.8/10

Property conditions & facilities

7.2/10

Eco-friendliness
Rating 10 - Excellent. 98 out of 704 reviews
Rating 8 - Good. 244 out of 704 reviews
Rating 6 - Okay. 180 out of 704 reviews
Rating 4 - Poor. 111 out of 704 reviews
Rating 2 - Terrible. 71 out of 704 reviews

Reviews

10/10 Excellent

Judith

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great value, slightly quirky hotel

Great value slightly quirky but It's the cheapest hotel in the area. Yes it could do with a lick of paint and bathrooms need an upgrade but it's clean. Best part is the manned reception with friendly helpful staff and real keys - no faffing with cards and codes. This was my 2nd stay, hope to be back again next year
Stayed 5 nights in Jun 2025

10/10 Excellent

Joshua

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, not too far from the main tourist areas so you can easily walk, parking is expensive but it is everywhere in Edinburgh, the staff were nice and helpful and the rooms are a great size
Stayed 2 nights in Jun 2025

8/10 Good

Marina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is in good walkable location. Quiet area. Restaurants close and transportation.
Stayed 3 nights in May 2025

8/10 Good

Robyn

Traveled with group
Disliked: Amenities, property conditions & facilities
The property is in a great location , we had an issue with our room that was rectified right away . The night person was awesome and friendly he was new and didn’t know the protocol asked us to check with the manager in the morning. She got a little defensive about it . Given the age of the building it is to be expected to have some quirks may I suggest new caulking around the tubs , check the tv reception in the rooms provide an avail channel guide , if you are booking and want to avoid 70 steep steps to your room request a mid level or lower floor to save the legs . Overall we had a pleasant stay .
Stayed 6 nights in May 2025

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely Old Fashioned Hotel, Great Location

Lovely old fashioned hotel on a lovely street. So near to Haymarket station. It is a great base for whatever you want to do in Edinburgh. Happy to recommend.
Stayed 1 night in May 2025

10/10 Excellent

Connie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice location. Friendly desk staff. Comfortable hotel
Stayed 1 night in Apr 2025

8/10 Good

Kemper

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

Kelvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice piece of heritage property that is so convenient for transportation and dining, and walking to Dean Village. Well worth the value compared to other properties around. Getting breakfast thrown in was a pleasant surprise. Wifi was a bit unstable where I was on the top floor and TV could be bigger.
Stayed 2 nights in Nov 2024

2/10 Terrible

adam

Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2024

4/10 Poor

Sam

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Nov 2024

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, comfortable environment and would come again.
Stayed 2 nights in Nov 2024

10/10 Excellent

Glen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and cute, staff were nice and never any fuss. Nice quiet location with regular and close by trams, trains and buses to anywhere you need to get to in the city.
Stayed 2 nights in Oct 2024

8/10 Good

Enjoy Faith

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Good location. Comfortable bed and pillows. Quiet rooms. Had some free pastries and hot drinks by the reception. Downside is the weak flushing of the toilet and water can get too hot in the tap and the hot and cold faucet are separate so you cannot mixed them to control the temperature.
Stayed 3 nights in Oct 2024

4/10 Poor

John

Traveled with group, Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
This property needs a little tender loving care. Serviceable, but needs a lot of work to bring it up to the prices they are charging.
Stayed 2 nights in Aug 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2024

8/10 Good

John, London

Traveled with partner
Liked: Cleanliness, staff & service
A nice hotel in a building with a lot of character. I liked the retro feel of the bedrooms but can see why other may say it's dated. It does have a lot of stairs and no elevator (as advertised) but this was not an issue for us. Staff were welcoming and helpful throughout our stay. The location is good at about 20mins walk to the Scott monument or Grassmarket.
Stayed 3 nights in Aug 2024

8/10 Good

Mary A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Room 21 at the Top of the Stairs

The good: quiet, comfortable, friendly and close to the tram system. I felt safe and comfortable. They are not kidding about the stairs! There are a lot of them!
Stayed 4 nights in Jul 2024

8/10 Good

Andrea

Traveled with group
Liked: Cleanliness, staff & service
Fabulous location about 1.5 miles from Royal Mile. Older building with a lot of character - very "scottish".
Stayed 1 night in Jul 2024

8/10 Good

Miranda

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2024

6/10 Okay

Nia

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities

Mid

Smells like a nursing home. Seems to be falling apart a bit. The beds were soft and the staff carried our bags to our room because there is no elevator. Overall a nice stay. Shower curtains need to be changed.. moldy. Great location!
Stayed 1 night in Jul 2024

2/10 Terrible

pam

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Eliza hotel!!!

Like going back to 1970. Cushioned headboard. Bath awful/filthy. Shower, what a hairdresser would use. Shelves on top of shelves, couldn’t reach the windows to open or shut curtains, trim falling off in bathroom. Iron board filthy.couldn’t open the wardrobe door for the bed. 1 bed ok the other just squeaked springs had gone.
Stayed 2 nights in Jul 2024

10/10 Excellent

Marcus

Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quirky and good value.

Very enjoyable stay, maybe the decor was a bit tired but this was reflected in the reasonable price. Staff were very attentive and kind and I appreciated reception being manned 24 hours. Very good value.
Stayed 5 nights in Jun 2024

8/10 Good

Karen, Chilliwack

Traveled with group
Liked: Cleanliness, staff & service, amenities
Property is close to haymarket train station, trams, and buses to city centre. Staff are pleasant and friendly.
Stayed 1 night in Jun 2024

6/10 Okay

Sergio Oziel

Liked: Staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024