The multiple times I have been here the staff 9/10 times are not friendly. The gentlemen at the gate are more welcoming and helpful than the service staff. You have to turn the hot water heater on yourself. Ice maker in the refrigerator will not work in the rooms (the ones I have stayed in at least did not) you will have housekeeping come, as well as at least 2 phone calls around 10 to make sure your relaxing vacation ends because they won't let you stay to 11am like checkout time is. Even after I emailed the hotel twice as well as Expedia with no response back. This is an absolute stunning place to stay hands down but can you really call yourself a resort when the staff is not friendly, helping and just plain out does not care? It's sad when there is much cheaper places around that are 1 and 2 stars with a better staff though and I don't know, running hot water that you don't have to turn on yourself?? Yet again beautiful and stunning place with amazing decor and very clean!
Traveller from M
Nestled on the beach, this Puerto Penasco aparthotel is 1.6 mi (2.6 km) from Bonita Beach and 2.3 mi (3.7 km) from La Madre …More
If your Spanish is as limited as mine then you appreciate finding people who can understand what you are saying. Almost at all times the receptionist on duty could speak English and give excellent direction. The entire staff was VERY VERY accommodating. You can roll your motorcycle through the lobby and park in the entrance way with the locked door. Just be curious and turn off your bike before entering the building. And ask permission first. They like gringos too. Leave a tip for the maids.
Traveller from nomadic traveller
Located in the heart of Hermosillo, this hotel is within a 5-minute walk of Plaza Zaragoza and Government Palace …More