The hotel condition is very good "well maintained" services are excellent, restaurants are very good and providing excellent services.
However, Room cleaning and car parking are poor.
Hotel staf may advise the guests how to drive to public parking lots
Traveller from US
Located in the heart of Medina, this luxury hotel is within a 15-minute walk of Bin Dawood, Prophet's Mosque, and Baqi …More
We stayed at the hotel for two nights in two rooms. Amazing location and fantastic breakfast. The hotel staff got us our first room right away. The second room took a little time but the staff were very courteous and even upgraded us when they weren't able to get us rooms next to each other. Our return flight got delayed due to an incident at DXB and the staff accommodated us by allowing late checkout at 5:00pm. Mr. Hating and Mr. Ayman deserve kudos for excellent customer service. Thank you for a great stay.
Traveller from Bellevue, WA
Situated in Medina, this luxury hotel is within a 15-minute walk of Bin Dawood and Baqi Cemetery. Prophet's Mosque and Al …More