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Swissôtel Makkah

5.0 star property

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Photo gallery for Swissôtel Makkah

Buffet
Coffee shop
View from property
Premier Room, 1 King Bed (Kaaba) | 1 bedroom, hypo-allergenic bedding, in-room safe, desk
Lobby sitting area

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Free WiFi
  • Housekeeping
  • Air conditioning
  • 24/7 front desk
$219
includes taxes & fees
Aug 30 - Aug 31

Explore the area

View in a map
King Abdul Aziz Endowment, Ajyad Street, Makkah, 21955
  • Great Mosque of Makkah
    ‪3 min walk‬
  • Kaaba
    ‪7 min walk‬
  • Abraj Al-Bait Towers
    ‪7 min walk‬

Room options

View all photos for Premier Room, 1 King Bed (Kaaba)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Premier Room, 1 King Bed (Kaaba)

  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Royal Suite (Kaaba View)

Royal Suite (Kaaba View) | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Royal Suite (Kaaba View)

  • 3477 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 Double Beds

View all photos for Junior Suite (City)

Living area

Junior Suite (City)

  • 689 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Haram Partial View)

Junior Suite (Haram Partial View) | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Junior Suite (Haram Partial View)

  • 689 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Kaaba)

Living area

Junior Suite (Kaaba)

  • 689 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Premier Room, 1 King Bed (Kaaba)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Premier Room, 1 King Bed (Kaaba)

10.0 out of 10
Exceptional
(5 reviews)
  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room (Quad bed, Haram Partial View)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Classic Room (Quad bed, Haram Partial View)

8.0 out of 10
Very good
(3 reviews)
  • 344 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Classic Room (Quad bed, Kaaba)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Classic Room (Quad bed, Kaaba)

9.0 out of 10
Wonderful
(4 reviews)
  • 344 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Classic Room, 3 Twin Beds (City)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Classic Room, 3 Twin Beds (City)

9.0 out of 10
Wonderful
(7 reviews)
  • 344 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Classic Room, 3 Twin Beds (Haram Partial View)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Classic Room, 3 Twin Beds (Haram Partial View)

8.0 out of 10
Very good
(6 reviews)
  • 344 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Classic Room, 3 Twin Beds (Kaaba)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Classic Room, 3 Twin Beds (Kaaba)

9.6 out of 10
Exceptional
(4 reviews)
  • 344 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Classic Room, 2 Twin Beds (City)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Classic Room, 2 Twin Beds (City)

8.4 out of 10
Very good
(36 reviews)
  • 344 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Room, 2 Twin Beds (Haram Partial View)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Classic Room, 2 Twin Beds (Haram Partial View)

  • 344 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Room, 2 Twin Beds (Kaaba)

Classic Room, 2 Twin Beds (Kaaba) | 1 bedroom, hypo-allergenic bedding, in-room safe, desk

Classic Room, 2 Twin Beds (Kaaba)

8.4 out of 10
Very good
(15 reviews)
  • 344 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Classic Room, 1 King Bed (City)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Classic Room, 1 King Bed (City)

  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed (Haram Partial View)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Classic Room, 1 King Bed (Haram Partial View)

7.0 out of 10
Good
(10 reviews)
  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room, 1 King Bed (Kaaba)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Classic Room, 1 King Bed (Kaaba)

10.0 out of 10
Exceptional
(1 review)
  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Classic Room (Quad bed, City)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Classic Room (Quad bed, City)

  • 344 sq ft
  • Sleeps 4
  • 2 Twin Beds

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About this property

Swissôtel Makkah

5-star hotel in Makkah City Center
Along with a restaurant, this smoke-free hotel has a bar/lounge and 24-hour room service. WiFi in public areas is free. Additionally, a business center, a meeting room, and concierge services are onsite. Housekeeping is available on request.
Swissôtel Makkah offers 1487 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary bottled water. Accommodations have separate dining areas and include day beds and dining tables. Guests can surf the web using the complimentary wireless Internet access.

Bathrooms include shower/tub combinations with hydromassage showerheads, bathrobes, slippers, and complimentary toiletries. Business-friendly amenities include desks and phones. Additionally, rooms include hair dryers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 5-star property consist of a business center and a meeting room.

A computer station is located on site and wireless Internet access is complimentary. This Art Deco hotel also offers multilingual staff, gift shops/newsstands, and tour/ticket assistance. For a surcharge, an airport shuttle (available 24 hours) is offered to guests.

Swissôtel Makkah is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and 10:30 AM.
Swissôtel Makkah has a restaurant on site.
Cafe Swiss - Onsite restaurant. Happy hour is offered. Reservations are required. Open daily.
Al Rowad Restaurant - This fine-dining restaurant specializes in Mediterranean cuisine and serves breakfast, lunch, and dinner. A children's menu is available. Reservations are required. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, English, French, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: SAR 90 for adults and SAR 45 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Al Rowad Restaurant
  • Cafe Swiss

Things to do

  • Shopping mall
  • TV in common areas

Family friendly

  • Dining table
  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 43 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Art Deco architecture
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2011
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Day bed
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • HDTV

Food and drink

  • 24-hour room service
  • Dining table
  • Free bottled water
  • Refrigerator
  • Separate dining area

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 16

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for SAR 241.5 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately SAR 90 for adults and SAR 45 for children
  • Airport shuttle fee: SAR 800 per vehicle (roundtrip, maximum occupancy 3)
  • Rollaway bed fee: SAR 241.5 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 10007391

We should mention

Only Muslims are allowed to enter the holy cities of Mecca and Medina
Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
Couples wishing to share a room must provide proof of marriage
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Alcohol is not served or permitted at this property

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Makkah Swissotel
Swissotel Makkah
Swissotel Makkah Hotel
Swissotel Makkah Hotel Mecca
Swissotel Makkah Mecca
Swissotel Makkah
Swissôtel Makkah Hotel
Swissôtel Makkah Makkah
Swissôtel Makkah Hotel Makkah

Swissôtel Makkah Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 663 out of 1004 reviews
Rating 8 - Good. 185 out of 1004 reviews
Rating 6 - Okay. 72 out of 1004 reviews
Rating 4 - Poor. 28 out of 1004 reviews
Rating 2 - Terrible. 56 out of 1004 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Nassiba

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay.
Stayed 1 night in Apr 2025

8/10 Good

Ziauddin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 4 nights in Apr 2025

10/10 Excellent

Khawaja Nasir

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near to the mosque, a lot of places to eat and as people are there for umrah/hajj, can reach inside the mosque in less than 2 to 3 minutes.
Stayed 2 nights in Jan 2025

2/10 Terrible

Timur

Stayed 2 nights in May 2025

10/10 Excellent

Muhammed

Liked: Cleanliness, staff & service
Stayed 4 nights in Apr 2025

10/10 Excellent

Aamir

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 2 nights in Apr 2025

10/10 Excellent

Asad

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, excellent rooms, excellent service. Room charges are very high though.
Stayed 4 nights in May 2025

10/10 Excellent

Shadman

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second time at Swissôtel Makkah and as amazing as the first time. One of the best hotel experiences I’ve ever had. Warmly welcomed by the front desk agent, they made the check-in process smooth and quick. We requested 2 rooms to be on the same floor, very accomodating and helpful. Incredibly responsive and answered all my questions. Housekeeping was given and checked up on us daily, changing towels, cleaning and giving us extra amentities. There was a breakfast buffet which offered a variety of dishes, bakery items and drinks. Fresh, tasty and very enjoyable for the family. A short walk to Al Haram, accessible to the clock tower and its shops. I highly recommend Swissôtel Makkah to anyone looking for comfort, quality, and exceptional hospitality. God willing, I return soon for my third visit.
Stayed 4 nights in Apr 2025

2/10 Terrible

Omerah

Stayed 1 night in Apr 2025

10/10 Excellent

Y

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

Good hotel, great location, , breakfast & dinner was excellent
Stayed 3 nights in Apr 2025

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service
Stayed 2 nights in Apr 2025

8/10 Good

marwa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

4/10 Poor

Aliaa

Traveled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
This was my first stay at this hotel. I had reserved a room with a direct view of the Kaaba. The room itself was spacious, very clean, and beautifully maintained. The view was truly breathtaking. However, there were several major drawbacks during my stay. The elevators were extremely overcrowded and insufficient for the number of guests. I often had to wait at least 30 minutes each time I needed to go up or down, especially during prayer times. Additionally, the hotel’s mosque was located very far from the rooms, requiring a long and tiring walk. The lobby was constantly overcrowded because the hotel has a direct entrance to the Haram, attracting many people who were not guests at the hotel, making it chaotic at all times. One serious issue was the hygiene at the restaurant. Although the food quality was good, the cleanliness was unacceptable. When ordering tea, they bring a teapot along with a large cup of warm milk. Often, milk is left over. Shockingly, I witnessed the staff collecting leftover milk from guests’ cups into a separate container to reuse it for other guests. I personally saw this happen, and it was extremely unhygienic and disturbing. Because of these reasons, despite the beautiful view and room quality, I will not consider staying at this hotel again
Stayed 5 nights in Apr 2025

10/10 Excellent

Khalid

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Amazing
Stayed 3 nights in Apr 2025

10/10 Excellent

Fuad Abu Syed

Stayed 5 nights in Apr 2025

8/10 Good

Abdullah

Stayed 2 nights in Apr 2025

6/10 Okay

Ihsan

Stayed 1 night in Mar 2025

10/10 Excellent

Sabrina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing stay, the staff was very friendly and welcoming. The breakfast buffet was amazing, so many options. Highly recommend!
Stayed 3 nights in Apr 2025

6/10 Okay

Samirah

Disliked: Cleanliness, room comfort

Nothing special

Room looked clean but as soon as we walked in it smelt like cigarettes, open the cupboard smelt of fish...spoke to management, he came with air freshner which snelt nice for 1 min, then back to have it was...bathroom was really small
Stayed 1 night in Apr 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Using the lifts was a bit inconvenient.
Stayed 4 nights in Apr 2025

4/10 Poor

Mohammed Adnan

Disliked: Staff & service, amenities
I had specifically booked this trip for my parents as they were going on a holy journey ….yet they were given an accessible room when I had not booked that…there was no partition in the shower area and the entire bathroom was a slipping hazard. This was extremely disappointing given the amount I was charged. Absolutely unacceptable from a brand like swissotel
Stayed 2 nights in Apr 2025

8/10 Good

salaheldin

Liked: Cleanliness
Stayed 4 nights in Apr 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is located right across from the Haram. Very very convenient for everything. Extremely good customer service. But selection for buffet breakfast should be better.
Stayed 4 nights in Apr 2025

10/10 Excellent

Marah

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good.
Stayed 2 nights in Apr 2025

10/10 Excellent

Nelson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025