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Hotel Pullman ZamZam Makkah

5.0 star property

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Photo gallery for Hotel Pullman ZamZam Makkah

2 restaurants, breakfast, lunch, dinner served; international cuisine
Property video
Meeting facility
Massages
View from property

Reviews

7.2 out of 10
Good

Popular amenities

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
$153
includes taxes & fees
Apr 28 - Apr 29

Explore the area

View in a map
Abraj Al-bait., Central Area Ajyad, Makkah, 21955
  • Place, Great Mosque of Makkah
    ‪2 min walk‬
  • Place, The Clock Towers
    ‪2 min walk‬
  • Place, Kaaba
    ‪6 min walk‬

Room options

View all photos for Classic Room, 2 Single Size Beds, City View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Classic Room, 2 Single Size Beds, City View

7.8 out of 10
Good
(35 reviews)
  • City view
  • 398 sq ft
  • Sleeps 5
  • 2 Twin Beds

View all photos for Classic Room, 2 Single Size Beds, Haram View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Classic Room, 2 Single Size Beds, Haram View

  • 398 sq ft
  • Sleeps 5
  • 2 Twin Beds

View all photos for Classic Room, 4 Single Size Beds, City View

Classic Room, 4 Single Size Beds, City View | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Classic Room, 4 Single Size Beds, City View

7.0 out of 10
Good
(8 reviews)
  • City view
  • 398 sq ft
  • Sleeps 4
  • 4 Twin Beds

View all photos for Classic Junior Suite, 2 Single Size Beds, City View

Classic Junior Suite, 2 Single Size Beds, City View | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Classic Junior Suite, 2 Single Size Beds, City View

  • City view
  • 484 sq ft
  • Sleeps 6
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Twin Beds, City View (Accessible)

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Deluxe Room, 2 Twin Beds, City View (Accessible)

10.0 out of 10
Exceptional
(1 review)
  • City view
  • 398 sq ft
  • Sleeps 5
  • 2 Twin Beds

View all photos for Classic Room, 2 Single Size Beds, Haram Courtyard View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Classic Room, 2 Single Size Beds, Haram Courtyard View

7.4 out of 10
Good
(9 reviews)
  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds

View all photos for Classic Room, 3 Single Size Beds, City View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Classic Room, 3 Single Size Beds, City View

  • City view
  • 1 bedroom
  • Sleeps 4
  • 3 Twin Beds

View all photos for Classic Room, 3 Single Size Beds, Haram View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Classic Room, 3 Single Size Beds, Haram View

  • 1 bedroom
  • Sleeps 4
  • 3 Twin Beds

View all photos for Deluxe Executive Suite, 1 King Size Bed, 2 Single Size Beds, Partial Kaaba View

Deluxe Executive Suite, 1 King Size Bed, 2 Single Size Beds, Partial Kaaba View | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Deluxe Executive Suite, 1 King Size Bed, 2 Single Size Beds, Partial Kaaba View

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 7
  • 1 King Bed

View all photos for Deluxe Junior Suite, 2 Single Size Beds, City View

Deluxe Junior Suite, 2 Single Size Beds, City View | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Deluxe Junior Suite, 2 Single Size Beds, City View

  • City view
  • 1 bedroom
  • Sleeps 6
  • 2 Twin Beds

View all photos for Presidential Suite, 1 King Bed with Sofa bed, City View (Deluxe)

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Presidential Suite, 1 King Bed with Sofa bed, City View (Deluxe)

  • City view
  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Haram Courtyard View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Haram Courtyard View

  • 1 bedroom
  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Haram View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Haram View

  • 1 bedroom
  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Partial Kaaba View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Deluxe Presidential Suite, 1 Double Size Bed, 2 Single Size Beds, Partial Kaaba View

  • City view
  • 1 bedroom
  • Sleeps 7
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 2 Single Size Beds, City View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Deluxe Room, 2 Single Size Beds, City View

  • City view
  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Single Size Beds, Haram Courtyard View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Deluxe Room, 2 Single Size Beds, Haram Courtyard View

  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Single Size Beds, Partial Kaaba View

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Deluxe Room, 2 Single Size Beds, Partial Kaaba View

  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds

View all photos for Deluxe Room 2 Single beds ( Haram View )

Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Deluxe Room 2 Single beds ( Haram View )

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 5
  • 2 Twin Beds

View all photos for Classic Suite, Multiple Beds, Courtyard View

Classic Suite, Multiple Beds, Courtyard View | Egyptian cotton sheets, premium bedding, Select Comfort beds, minibar

Classic Suite, Multiple Beds, Courtyard View

  • Sleeps 7
  • 1 Double Bed and 2 Twin Beds

Classic Suite, Multiple Beds, City View (Executive)

  • Sleeps 7
  • 1 King Bed and 2 Twin Beds

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About this property

Hotel Pullman ZamZam Makkah

5-star Makkah hotel, connected to a shopping center in Makkah City Center
2 restaurants, a full-service spa, and a fitness center are available at this hotel. WiFi in public areas is free. Other amenities include a snack bar/deli, a coffee shop/cafe, and valet parking. Housekeeping is available on request.
Hotel Pullman ZamZam Makkah offers 1315 accommodations with minibars and safes. Accommodations have separate dining areas and include desks and dining tables. Select Comfort beds feature Egyptian cotton sheets and premium bedding. 32-inch flat-screen televisions come with premium satellite channels.

Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers. This Makkah hotel provides complimentary wireless Internet access. Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Enaya. Services include massages. The spa is open select days.
Hotel Pullman ZamZam Makkah features a full-service spa and a fitness center. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Business-related amenities at this 5-star property consist of meeting rooms and limo/town car service.

A computer station is located on site and wireless Internet access is complimentary. Event facilities measuring 1076 square feet (100 square meters) include conference space. This Art Deco hotel also offers spa services, a library, and multilingual staff. Parking is available onsite for a surcharge.

Hotel Pullman ZamZam Makkah has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Al Zahra - This restaurant serves breakfast, lunch, and dinner.
Al Yasmine - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Tea Garden - This coffee shop specializes in international cuisine and serves light fare only. Open 24 hours.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Limo/town car service
  • Valet parking on site (SAR 287.50 per day)

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: SAR 90 per person
  • 2 restaurants
  • A coffee shop/cafe
  • Snack bar/deli

Restaurants on site

  • Al Yasmine
  • Al Zahra
  • Tea Garden

Things to do

  • Full-service spa
  • Gym
  • Library
  • Shopping mall

Family friendly

  • Dining table
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 1,076 square feet of conference space
  • Computer station
  • Meeting rooms

Full-service spa

  • Massage
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 33 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • Art Deco architecture
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2005
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Dining table
  • Minibar
  • Separate dining area

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • LED lighting
  • Mobile key entry
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 9:00 AM
Early check-in subject to availability
Early check-in fee: SAR 400
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: SAR 400

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 6 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for SAR 400.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately SAR 90 per person
  • Valet parking fee: SAR 287.50 per day
  • Early check-in fee: SAR 400 (subject to availability)
  • Late check-out fee: SAR 400 (subject to availability)
  • Rollaway bed fee: SAR 400.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 10001442

We should mention

Only Muslims are allowed to enter the holy cities of Mecca and Medina
Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
Couples wishing to share a room must provide proof of marriage
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served or permitted at this property

National rating

This property has received its official star rating from Saudi Ministry of Tourism.

Property is also known as

Hotel Pullman ZamZam Makkah
Hotel Pullman ZamZam Makkah Mecca
Pullman Makkah Hotel
Pullman ZamZam Hotel
Pullman ZamZam Makkah
Pullman ZamZam Makkah Mecca
ZamZam Makkah Hotel
ZamZam Pullman
ZamZam Pullman Hotel
ZamZam Pullman Makkah Hotel
Pullman Zamzam Makkah Makkah
Hotel Pullman ZamZam Makkah Hotel
Hotel Pullman ZamZam Makkah Makkah
Hotel Pullman ZamZam Makkah Hotel Makkah

Hotel Pullman ZamZam Makkah Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 389 out of 1012 reviews
Rating 8 - Good. 193 out of 1012 reviews
Rating 6 - Okay. 167 out of 1012 reviews
Rating 4 - Poor. 99 out of 1012 reviews
Rating 2 - Terrible. 164 out of 1012 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

6.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Hana

Liked: Cleanliness, amenities, property conditions & facilities
Rooms was excellent and staff was good
Stayed 7 nights in Jan 2026

10/10 Excellent

Abid

Liked: Cleanliness, amenities, property conditions & facilities
Every thing very very good. 4 minutes to kharam.
Stayed 3 nights in Dec 2025

4/10 Poor

Mirza

Traveled with family
Cleaning staff was good. But initially room was not prepare for 4 person. They accommodate 4 person in 2 person room
Stayed 4 nights in Jan 2026

2/10 Terrible

Thasawar

Traveled with partner
Disliked: Cleanliness
The room is advertised as haram view, there was no view . When we raised this they said they only have partial Kaaba view. The room we stayed in initially had damp smell init and the state of the room was not 5star. They then changed the room to a better one. Iv stated here before and it will be last this year.
Stayed 4 nights in Dec 2025

6/10 Okay

Eleman

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
For a 5 star hotel the rooms are very outdated. Rooms Need full modernisation to bring it in line with other 5 star hotels. Repetitive food for dinner. Excellent location for the Haram. Excellent housekeeping staff and restaurant staff always willing to help.
Stayed 8 nights in Dec 2025

10/10 Excellent

Faiz

Stayed 4 nights in Jan 2026

10/10 Excellent

Arshad

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff and clean room
Stayed 4 nights in Dec 2025

4/10 Poor

Abu Taher

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
The room I booked it was for 2 adults and 3 children’s. But they did provide me only 2 single beds! It was really hard for me to seeing this after 5 hours journey from Madinah . I spoke to customer service and they told me to the reception desk and asking me if I pay 200 Saudia Rial they can get me another single bed which Still not enough for 5 of us. They should’ve given any option to booking this accommodation for among of us. I didn’t have any option left , so I paid 200 rial per night. But was not enough for me, there was more surprises were waiting for me , the bathroom sink was stuck, the bathtub fochet was terrible. When I was trying to do Odhu the head shower went on and made full wet .same thing happened with my wife and doughter . I complained to customer service , they sent the maintenance guy but he fixed only hand wash sink . I was facing all these until I left the hotel. I won’t book this hotel again.
Stayed 4 nights in Dec 2025

6/10 Okay

xuhaib

Traveled with family and small children
Disliked: Amenities
Check in was late at 3:pm due to room was not ready. Room 2921 condition was ordinary as same as 2 star hotel. Amenities was missing, upon request and called 3 times they provided. The person who provide these amenities was disturbed in his life and give angry looks to customers. The charges of stay is not match with service they provided Breakfast was good. .
Stayed 1 night in Jan 2026

10/10 Excellent

Djouhar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 3 nights in Nov 2025

10/10 Excellent

Mohamed Ali

Stayed 2 nights in Dec 2025

2/10 Terrible

Aminat

Stayed 4 nights in Dec 2025

8/10 Good

Faroze

Stayed 4 nights in Dec 2025

10/10 Excellent

ahsan

Traveled with family
Liked: Cleanliness, amenities
Needs renovation
Stayed 1 night in Dec 2025

10/10 Excellent

Andleeb, madison

Stayed 2 nights in Dec 2025

8/10 Good

Nimer

Liked: Cleanliness, amenities, property conditions & facilities
Great view and distance fro al Haram. Elevator are very crowded and you need to wait long time to get one as the hotel is part of crowded complex with 8 other hotels and shopping mall
Stayed 2 nights in Dec 2025

8/10 Good

ahsan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2025

6/10 Okay

Waqar

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Most of the staff was very accommodating however one room service
Stayed 3 nights in Dec 2025

10/10 Excellent

Mannan, Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2025

6/10 Okay

Farrukh

The bathroom gutter smell was too much.
Stayed 4 nights in Nov 2025

4/10 Poor

Muhammad

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
High priced over crowded mall. Very poor quality room with terrible bathroom, noisy AC. Poor housekeeping service. As a whole should be rated 3 star maximum. Definitely over priced. Just the location is good for Haram goer.
Stayed 4 nights in Dec 2025

2/10 Terrible

Mohammad

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The only reason to pick this hotel is its convenient location. I saw the rating was 7.2, but I took my chances. If they continue like this, they will go below 5.0. The first service at the reception was bad. I realized I did not get the room I booked. The bathroom is not what you expect for the price you're charged per night. Poor patchwork, doors rotting, and the shower curtain is so old. Then comes breakfast. Food quality is not standard; I expected better. Some items seem to have been warmed from the refrigerator. They need to work on the overall quality and service.
Stayed 5 nights in Nov 2025

10/10 Excellent

abdelali

Traveled with family
Liked: Cleanliness, amenities
Room is clean staff is nice and friendly shops is nearby only one we didn’t like breakfast need to be updating
Stayed 3 nights in Nov 2025

4/10 Poor

Muhammad

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Our stay at Pullman ZamZam was very stressful and disappointing. We were a family of six with four young children under the age of ten. We booked two rooms, and each room was supposed to have three beds. Before arriving, we contacted the hotel several times to request connecting rooms or at least rooms on the same floor. We explained that we had small children and also a child with special needs. At check in, the front desk staff was rude and unhelpful. We were given rooms on different floors, and one of the rooms did not even have the correct number of beds. We repeatedly asked for help, but were told nothing could be done. Our booking was prepaid, and we expected to receive what we had reserved. That did not happen. We stayed for four nights and asked every day for a correction. No solution was offered. No one took responsibility. We could not leave our children alone on a different floor. As a result, we all slept in one room, and some family members had to sleep on the floor. It was very uncomfortable and upsetting. This negatively affected what was meant to be a meaningful family trip to Makkah. The booking process was also disappointing, and the issue was never properly resolved. Because of this experience, we would not choose this hotel again
Stayed 4 nights in Nov 2025

8/10 Good

Zehra

Stayed 4 nights in Nov 2025