This is a beautiful hotel. Everyone was wonderful except for one desk clerk named Blanca who was unfriendly and unwilling to accommodate us. We booked this hotel for 2 adults 2 children but because our boys are 17 and 14 they wanted us to get another room. We had 2 double beds and wanted to stay as a family since this was our boys first trip back to Guatemala since being adopted. Blanca was unwilling to assist us but then the Concierge came over to help. We had to pay an additional fee but were able to stay together. Even if we stay again we would prefer same room. Not sure I understand why we can't have 1 room. Other then that it was a beautiful hotel and great stay. There was no free breakfast so Idon't understand what the big deal of 1 room is except to make you pay for 2 rooms unnecessarily.
Traveller from Coplay, Pennsylvania
This family-friendly Panajachel hotel is located on a lake, within a 10-minute walk of La Galeria, Thirteen Threads Fair …More
The place is breathtaking. Great area and it has an excellent view of the Lake. Although the the rooms need a bit up grading. The beds need to be more comfortable and the wi-fi needs to be more accessible in the rooms. But otherwise everything is great.
Traveller from Miami, FL
Located in Santa Catarina Palopo, this hotel is within 3 mi (5 km) of Santa Catarina Palopo Church, The Maya Traditions …More