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Porta Hotel del Lago

3.5 star property

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Photo gallery for Porta Hotel del Lago

Property grounds
Lake View Premium Room | Premium bedding, desk, blackout drapes, iron/ironing board
Exterior
Aerial view
Lake

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Hot Tub
  • Gym
  • Spa

Explore the area

Map
2a Avenida 06-17 Zona 2, Panajachel, Solola
  • Casa Cakchiquel Arts Center
    ‪7 min walk‬
  • Church of Saint Francis
    ‪14 min walk‬
  • Panajachel Municipal Market
    ‪15 min walk‬
  • Quetzaltenango (AAZ-Los Altos)
    ‪115 min drive‬

Room options

View all photos for Lake View Premium Room

Lake View Premium Room | Lake view

Lake View Premium Room

  • Mountain view
  • 277 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room

Premium bedding, desk, blackout drapes, iron/ironing board

Deluxe Room

  • Mountain view
  • 269 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Garden Room

Garden Room | Premium bedding, desk, blackout drapes, iron/ironing board

Garden Room

  • Mountain view
  • 269 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room Second Floor

Room Second Floor | Premium bedding, desk, blackout drapes, iron/ironing board

Room Second Floor

  • Mountain view
  • 277 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Lake View Room

Television

Lake View Room

  • Mountain view
  • 277 sq ft
  • Sleeps 4
  • 2 Double Beds

Similar properties

View from property

Posada de Don Rodrigo Panajachel

  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.4 out of 5, Excellent, (387)
The price is $170
per night
$207 total
includes taxes & fees
May 14 - May 15
Posada de Don Rodrigo Panajachel

About this property

Porta Hotel del Lago

3.5-star Panajachel hotel walkable to Lake Atitlán
An outdoor pool, a restaurant, and a fitness center are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite.
Porta Hotel del Lago offers 100 accommodations with coffee/tea makers and hair dryers. Rooms open to balconies. Beds feature premium bedding. Premium cable television is provided.

Bathrooms include showers and complimentary toiletries. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

An outdoor pool, a children's pool, and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
In addition to a children's pool and an outdoor pool, Porta Hotel del Lago provides a hot tub and a sauna. The hotel offers a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access.

Event facilities measuring 4725 square feet (439 square meters) include a conference center. This family-friendly hotel also offers a fitness center, spa services, and a terrace. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary self parking is available on site, along with a car charging station.

Porta Hotel del Lago is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7 AM and 10:30 AM.
Porta Hotel del Lago has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: USD 12 to 20 for adults and USD 10 to 15 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Things to do

  • Children's pool
  • Free children's club
  • Gym
  • Hot tub
  • Outdoor pool
  • Playground
  • Sauna

Family friendly

  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • In-room crib
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service

Business services

  • 4 meeting rooms
  • Conference center (4,725 square feet of space)

Outdoors

  • Garden
  • On a lake
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Spa

  • Massage
  • Spa services

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator (37 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Living plant wall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Desk
  • Iron/ironing board on request
  • LED lighting
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from May 1 2025 to October 15 2025 (completion date subject to change). The following areas are affected:
  • Select guestrooms
Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 22 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 25.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 7 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 12 to 20 for adults, and USD 10 to 15 for children
  • Airport shuttle fee: USD 200 per person (one-way)
  • Pet fee: USD 25 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Porta Lago
Lago Porta
Porta del Lago
Porta del Lago Panajachel
Porta Hotel
Porta Hotel del Lago
Porta Hotel del Lago Panajachel
Porta Hotel Del Lago Panajachel, Guatemala - Lake Atitlan
Porta Hotel Panajachel
Porta Hotel Lago Panajachel
Porta Hotel Lago
Porta Lago Panajachel
Porta Lago
Porta Hotel Del Lago Panajachel Guatemala - Lake Atitlan
Porta Hotel del Lago Hotel
Porta Hotel del Lago Panajachel
Porta Hotel del Lago Hotel Panajachel

Porta Hotel del Lago Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 507 out of 999 reviews
Rating 8 - Good. 314 out of 999 reviews
Rating 6 - Okay. 112 out of 999 reviews
Rating 4 - Poor. 39 out of 999 reviews
Rating 2 - Terrible. 27 out of 999 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Ana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is clean and well maintained, everyone is well mannered, helpful and friendly. The view from the hotel to the lake it’s beautiful
Stayed 2 nights in Jan 2025

6/10 Okay

julieta

Traveled with partner
Liked: Cleanliness, staff & service
Clean restaurant. Good location. Furniture looks old.
Stayed 3 nights in Jan 2025

8/10 Good

Matt

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It’s a good place to stay. The views are the best in town and its location is great to access the docks. We didn’t like how there wasnt a refrigerator, and they had some unnecessary strict rules that made no sense like not bringing outside drinks into the hotel.. very odd, but overall we liked it and would recommend staying there!
Stayed 3 nights in Jan 2025

8/10 Good

Adriana

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful sunrise view of the volcanos
Stayed 2 nights in Jan 2025

10/10 Excellent

James

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views, clean, great food at good prices, friendly and helpful staff, lots to do for kids but also fun and relaxing for the adults.
Stayed 3 nights in Jan 2025

8/10 Good

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

2/10 Terrible

Elias

Disliked: Property conditions & facilities
Un guardia me discrimino
Stayed 2 nights in Jan 2025

10/10 Excellent

Darlene

Stayed 1 night in Jan 2025

10/10 Excellent

Onelia

Stayed 2 nights in Jan 2025

6/10 Okay

tonko

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

10/10 Excellent

SALIMA

Traveled with group
Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
Stayed 4 nights in Jan 2025

10/10 Excellent

Steven, Portland

Stayed 1 night in Dec 2024

10/10 Excellent

Juan Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Felt like home not a hotel
Stayed 2 nights in Dec 2024

8/10 Good

Stephanie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great but the bed was not comfy.
Stayed 2 nights in Dec 2024

10/10 Excellent

Alan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was so kind and helpful, and the room was beautifully maintained with a gorgeous view of Lago Atitlán. I look forward to returning!
Stayed 1 night in Nov 2024

8/10 Good

Daniel

Stayed 1 night in Dec 2024

10/10 Excellent

RONALD

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The nicest hotel in the area, staff was very friendly which is not common here. The bed amazing!
Stayed 1 night in Dec 2024

10/10 Excellent

George

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful view, friendly staff
Stayed 1 night in Dec 2024

8/10 Good

Alicia

Traveled with group
Liked: Property conditions & facilities, room comfort

Lovely location, decent stay

This hotel is in the perfect location! We paid a little extra to upgrade our room, but except for being on the 5th floor, there seemed to be no difference between ours and the others which was a little disappointing. We also requested to check out one hour late, and they charge $20 per hour extra for that. They called us twice to remind us we’d be charged, and that seemed like a bit much. We had two cockroaches in our room despite being on the 5th floor. The air conditioning didn’t work. For the money, I wouldn’t choose to stay here again, but we still had a nice time.
Stayed 3 nights in Dec 2024

8/10 Good

Alan

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous Hotel, our view of the lake was gorgeous, I think the AC could be improved but overall great stay!
Stayed 2 nights in Dec 2024

10/10 Excellent

William

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place
Stayed 1 night in Dec 2024

10/10 Excellent

Sam

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this hotel over the years and it's a great place.
Stayed 2 nights in Dec 2024

6/10 Okay

Luis

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
I was expecting more we had 4 rooms 2 had fruits and the other two nothing, customer service it was really bad, we got sick with the food. I didn’t like it .
Stayed 1 night in Dec 2024

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No recibimos el vip access
Stayed 1 night in Dec 2024