Brazil Hotels

I must say from the first moment I entered this hotel they provided service before I even set foot into the building with attendants ready to take our bags once we got out of our taxi. The reception was great and took the time to listen and to answer any questions that we had. They were very friendly and very helpful. We needed help at the last minute due to some schedule changes and they made the transition very easy for us to stay just a little a longer without having to worry. It is a great location right in front of Copacabana beach and with a great roof top pool and bar with great views during the day and night. The bartenders were also very friendly and offered amazing service. I would highly recommend this location and I would definitely return here another time!

The guest relations Maira makes everything tô turn the stay unforgettable She is definetly the best in Rio de Janeiro and makes the hotel tô be the best too!

Was spectacular! Staff was awesome, location was great! Everyone there was super nice, friendly, and very very accommodating. I would stay there again in a second. My decision was based off of reviews and you will not be disappointed in this hotel.

Very good. Staff very helpful. Excellent shuttle service to or from the airport

The hotel is showing it's age. Some of the room and bathroom furniture are worth renewing. In 4 stays, this is the first time I requested a room change. Not the problem of the hotel, but the building next to it is very noisy. However, the staff compensate for every short coming of the infrastructure. Wonderful, helpful and warmth are the thoughts that come to mind. Just Pedro in the front desk has to pick it up, the rest of the staff went out of their way to make my stay better. Congratulations for the awesome service.

The main problem is the checking in and out time... Not enough people to attend this issue.

Very nice hotel with great landscaping, friendly staff, great scenic views, room were nice and large...... only isssue was the air conditioning unit which was not the best but its consistent with what we experienced in the entire country of brazil.......

We spent an extended holiday weekend with our two kids in Buzios and decided for the Serena because of its location, close to the beach (one block away is the beautiful Geribá beach) and also because we like the "boutique hotel"-flair. The weekend was beautiful and we had a very good time at the hotel, enjoying the nice layout of the hotel grounds and the relaxing atmosphere. The kids loved the pool, although a rather small one, and the kids corner. Food at the restaurant was good, the Picanha was excellent; the breakfast buffet was very complete. However, the staff could be a bit more attentive (e.g. when we were sitting by the pool, they never offered pro-actively any service; yet if we asked for it, we always got what we wanted) The rooms are very nice, however the bath-room is minuscule, way too small. The hotel offers a transfer to the city's restaurant area at night, which is quite convenient. Wifi is free and available all over the hotel with good quality. One negative aspect was the smoking: the hotel is Argentinean owned and there is a large presence of Argentineans in the hotel, which actually adds a nice international flair to the hotel. Yet, they seem to care less about not smoking in public areas and the hotel staff did not bother either. Thus, frequently people sitting by the pool or on the terrace of the restaurant were smoking and it was frequent to find cigarette butts in the garden or in the sitting area by the pool, which was not very nice.