4/10 Poor
Kesley
Traveled with partner
Feb 20, 2026
Liked: Cleanliness, amenities, property conditions & facilities
The bathroom was very tiny in the room we stayed in and our request to have issues addressed in our room took too long. The first night we arrived the light bulbs in our room was out which made the room very dark.
When we called to have it fixed, it took several attempts to reach the front desks and maintenance took several hours to come to our room. By the time they got to our room we were already in bed trying to go to sleep so we sent them away. We petty much ate dinner in the dark that night. We put in the request at roughly 6pm and maintenance didn't arrive until about 930pm.
We told them if they can please come back in the morning. The following morning we left our room about 1pm and no one showed up. On our way out of the hotel we had to remind the front desk of our issue.
In addition to this we had a car registered with the hotel for valet parking. They gave us a ticket and said when you're leaving please request your car ten minutes in advance. Every time we were leaving our room for the day and requested our vehicle in advance as suggested no one answered the phone even after multiple attempts and we had to personally go down there to request our vehicle. This put an extra stressor on our vacation because it put us behind schedule for several activities we had planned. I typically enjoy booking with this hotel but this experience was not the best. Overall this location just seems very unorganized.
Kesley
Stayed 3 nights in Feb 2026