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Front Desk Was Amazing, Friendly and went out of their way to be helpful.

No air con so the weather had a big bearing on my overall experience but hotel was great overall.

Nice. But parking is expensive

The hotel was clean, staff was helpful.. Check in was good. However, it was on a busy roundabout with hundreds of trucks daily. As someone from North America relying on air conditioning, the room was dreadfully hot. As one could not always keep the windows open because of street traffic it made for unpleasant sleeping. We were there for 6 nights. If coming in the summer, Hamburg is getting hotter. Pick a place with AC if you are used to it. I know many Europeans did not mind as our hotel was full of them..

Very modern and nice hotel, spacious room and clean. It is close to the train station and one block from the lake, 3-min walking to the town hall, very convenient for restaurants and shopping. We walked to all attractions. Highly recommended.

Great location. Helpful, friendly staff- especially Finn, a standout, especially with our kids. Proximity to public transport was a big bonus. Discounted easy access to Hagenbeck Zoo and the Tropen Aquarium was a bonus!