Search Deals on

Delano Vacation Packages

Charged a pet fee. Never did before. Room was ok for our needs.

Overall, I had a very pleasant stay at Hotel Clemons in Chattanooga. The location was excellent and made it easy to explore the city. Our room was a nice size, very clean, and surprisingly quiet, which made for a relaxing stay. I also appreciated how family-friendly the hotel was, and it worked especially well for our family member with autism because of the calm atmosphere. Another great perk was the complimentary late checkout, which the staff graciously provided at no extra charge. The only disappointing part of my stay happened after I checked out. I accidentally left my makeup bag, phone charger block, and charging cord in the room. I contacted the hotel, but unfortunately, the items were never recovered. I am certain they were left behind, so it was frustrating that they could not be located. Despite that experience, the hotel itself was clean, comfortable, and in a great location. I hope the hotel can improve its lost-and-found process, as that would have made my experience even better.

Great stay. Nice employees.

I was in room 153 and the exterior door was in poor condition the bottom of the door is loose and doesn’t fully seat in the jamb when shut unless you nudge it with your foot. The peephole lens was also broken. The bathroom door was worse and needs to be outright replaced. There was a hole on the inside lower corner and the uppers corner had been rubbing the door frame for a good while causing the door to separate from itself. This must’ve been a known problem due to the multiple screws in the door skin trying to hold it back together. This patchwork repair didn’t work and that part of the inner framing was either missing or had fallen inside the door itself.

Very accommodating for pet owners, our room had hardwood floors instead of carpet which was a plus. The designated pet relief area was clean and stocked with waste bags. Parking was good as well as the location which had a little of everything needed for traveling.