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Room and facilities overall were clean; staff were nice and helpful. We didn’t use amenities so can’t comment on use but from what we saw, it looked fine. The room could use some TLC though. The bathroom had undergone some repairs it seams, to the wallpaper and sink counter, it was not well done, and the lack of long- term detail cleaning i.e., shower door edges, tile floor, carpet seaming, etc, downgrade the room.

We were in Milwaukee for our son’s engagement. I had scheduled some special deserts to be shipped from NewJersey. I had called the hotel and advised them to refrigerate the box immediately when received. I was assured that they would take care of it. However when we arrived, and were ready to leave for the engagement we were informed that they had put the box in the freezer instead of the refrigerator. Also the management did not make any attempt to apologize for messing this up for us. Extremely bad customer service.

My room

Instructions to find the Serenity apartments at Wauwatosa Wisconsin weren't great but once we found the actual apartment, it exceeded our expectations. It was truly a home away from home, as it was immaculately clean and had everything needed for a fuss free stay. Shops and restaurants witin walking distance. We highly recommend staying here and will definitely be returning for a longer extended stay!

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