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Restaurant Staff & Security: The restaurant staff and security team were amazing—attentive, friendly, and professional. They truly stood out and made parts of the stay enjoyable. The Not-So-Good Service Issues The front desk staff were nonchalant, unhelpful, and slow. They also provided incorrect information, which caused unnecessary frustration. The room layout was odd. The front bedroom had two twin beds, which would have made more sense in the back bedroom (which had a king bed). Beds: The beds were hard and uncomfortable, making it difficult to get a good night’s sleep. There was no actual functional kitchen. The hotel deterred guests from using it and provided no utensils, plates, cups, or basic kitchen supplies—despite the room being advertised as having a kitchen. Bathrooms: Both bathrooms had tubs, but there was no hot water, which made it impossible to take a bath. The food was OK but overly salty. It wasn’t terrible, but it wasn’t great either. Isolation: The hotel is in an isolated area with no restaurants nearby after 9 PM, leaving guests with limited options. They played loud music 6a-10p The property lacked many basic amenities that most hotels provide as standard. While the restaurant staff and security were exceptional, the overall experience was disappointing. The lack of basic amenities, uncomfortable beds, & poor front desk service made the stay frustrating. If you value convenience, comfort, & reliability this may not be the best choice.

Fantastic , beautiful uber luxurious resort hotel in a private stretch of coast encompassing two other hotels located on the golden sands north of LangCo . We stayed for 6 nights at the end of a tour of Vietnam and it was pretty near perfect . While isolated from the hustle and bustle of central Vietnam for us it was a great place to relax and unwind. Our beach front jacuzzi pool villa was absolutely wonderful with lots of Banyan Tree class and style . We ate at all the restaurants but liked Azura for lunch and Saffron for dinner especially . The spa service was sublime. For Europeans the value given where you are staying is terrific and while very expensive for the region was well under half the price of a top beach resort in Europe this summer . We would love to come back . Two small observations , the service was generally delightful but at times was a little too intrusive and bordered on suffocating . In their effort to please they need to rein it in just a little bit . Also while the beach is pristine at the hotel, walk 300 m and there were a few too many plastic bottles washed up . It is such a special place please keep it immaculate. Thank you Banyan Tree and to Jennie our host for a superb end to our holiday . Good bye and thank you Vietnam !

The staff are lovely Our hillside pool villa was excellent Restaurant food very good Nothing is too much trouble here

Traditional pool room was large and cool (temp) with small approx 5ft deep pool large enough to swim in, facing a creek and villas on the other side. Although close to villas on each side felt relatively private outside and very quiet and private when sleeping. Some beautiful details inside villa, some clashing of styles. Excellent breakfast. Of note are the kind helpful staff which make the stay 5 stars. Spa set up is nice and we enjoyed our 2 massages. Expensive for Vietnam, especially the restaurant (which was quite good) but you can order delivery through grab - overall we really enjoyed our 2 nights.

The rooms are modern, spacious and well equipped, with everything you would expect for a comfortable stay. We were also fortunate to have a large balcony with a lovely view across Hue, which was a really nice feature and one of the highlights of the hotel. The location is also convenient, being only a five-minute drive or around a 20-minute walk from many of the city’s main attractions. Unfortunately, our overall experience was let down by several issues. The biggest problem was the noise. There is a bar directly beneath the rooms with speakers positioned on the pavement, and loud music plays every evening until around 11pm. The sound carries straight into the rooms, making it very difficult to relax or get an early night’s sleep. If you’re a light sleeper or hoping for a peaceful stay, this is something to be aware of. We also found the listing photos to be quite misleading. They appear to show a completed hotel complex, but in reality the accommodation is spread across separate residential-style apartment blocks. Much of the surrounding development is still unfinished, with many of the units empty, giving the area a very different feel from what is advertised. The images look more like architectural mock-ups or promotional renders of what the development may eventually become rather than an accurate representation of its current state. Communication with reception was also disappointing. Requests did not seem to be followed up, and despite asking for an iron and ironing

Clean rooms and great staff. The property is very nice and everything was great. No doubt that this hotel deserves a repeat visit and stay again.

Such a lovely spot and beautiful property. The pool is absolutely stunning. Loved everything