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Unfortunately, this hotel was a major disappointment. The room was dirty and not up to the standard you would expect for the price. The parking situation is also a complete joke rude staff, confusing, inconvenient, and frustrating. On top of that, make sure you carefully check what you actually booked versus what you were charged for. I would strongly recommend reviewing your reservation and final bill before leaving. Overall, this was not the experience I expected, and I would think twice before staying here again.

It's not bad here, but definitely won't come back because of one thing: I got a frightening email the day I had to check in claiming my card on file was invalid and that my reservation was going to be cancelled within an hour. I was literally at LAX on shuttles, then a cab trying to get over to this hotel. I responded with multiple messages, called the hotel dozens of times and nobody responded. My card was never invalid. I checked in at the hotel just fine. It was like the message never happened, but the hotel definitely wrote that in a message sent through Expedia. They need to get better at answering their phone. Guests might think this place is a scam, even though it's not. It's a decent place to stay if you're not picky. But it's got the same problems as any motel - loud area, screaming kids, etc. I don't personally care, but I know other people will make a bigger deal of that. My only complaint is the hotel's failure to answer their phone and communicate better with guests if they threaten to cancel a reservation and not even help the guest figure it out.

My husband and I visit Berkeley often since our daughter goes to college there. Usually, we stay somewhere convenient because our trips revolve around moving her in or out. This is her senior year, so for our last move-in, we decided to treat ourselves to 1 night at the Claremont. At check-in, we were told we had been upgraded to a Queen Suite bc the Deluxe Room w/ Bay View that I had booked was no longer available. We checked in after dark, so I didn’t see much that night. The next morning, I opened the windows and saw the beautiful view. Not. I really appreciate the history of the Claremont. Even before I looked it up, I told my husband it felt like a place that would have been the place to be in the 1930s. It definitely has that old-fashioned, grand-hotel feel, almost like stepping back in time. Unfortunately, the room felt more old than historic. Pros Gorgeous location Exceptional service Beautiful, spacious marble bathroom Great old-fashioned, historic atmosphere Cons Room was musty and had a stale cigarette smoke smell Thick, tired carpeting that could use a refresh Mildew in the corners of the shower Stained carpet in the check-in area The room we received was not the room I booked, the “upgrade” didn’t feel like one. Overall, I felt the hotel was overpriced for the condition of the room. I can see how grand this property WAS, and I really wanted to love it. Sadly, I left feeling that the Claremont has seen better days.