The hotel I booked was supposed to be a non-smoking room, yet it reeked of cigarette smoke. There was trash left outside the hotel, and cigarette butts. The towels were like rags, and the toilet and toilet seat was filthy. I have photos documenting all of this. I would have preferred to request a refund, but the Orbitz representative was unable to assist me. As a result, I will be disputing this charge with my credit card company and, unfortunately, will no longer be using Orbitz in the future.