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The Plaza Hotel Columbus at Capital Square

4.0 star property

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Photo gallery for The Plaza Hotel Columbus at Capital Square

Breakfast, lunch, dinner served; American cuisine
Exterior
Lounge
Lobby lounge
Lobby lounge

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Pet friendly
  • Gym
  • Laundry
  • 24/7 front desk
$116
includes taxes & fees
Oct 19 - Oct 20

Explore the area

View in a map
75 E State St, Columbus, OH, 43215
  • Place, Ohio Theatre
    ‪2 min walk‬
  • Place, Palace Theatre
    ‪5 min walk‬
  • Place, COSI
    ‪10 min walk‬
  • Airport, Columbus, OH (CMH-John Glenn Columbus Intl.)
    ‪13 min drive‬

Room options

View all photos for Room, 1 Double Bed, Corner

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 Double Bed, Corner

8.0 out of 10
Very good
(12 reviews)
  • 338 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Traditional Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

Premium bedding, in-room safe, desk, blackout drapes

Traditional Room, 2 Double Beds (Mobility Accessible, Roll-In Shower)

10.0 out of 10
Exceptional
(1 review)
  • 338 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Tub)

Premium bedding, in-room safe, desk, blackout drapes

Traditional Room, 1 King Bed (Mobility Accessible, Tub)

  • 338 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Traditional Room, 1 King Bed

7.8 out of 10
Good
(28 reviews)
  • 338 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds

Premium bedding, in-room safe, desk, blackout drapes

Traditional Room, 2 Double Beds

7.6 out of 10
Good
(24 reviews)
  • 338 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Room, 1 King Bed

8.0 out of 10
Very good
(2 reviews)
  • 338 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds

Premium bedding, in-room safe, desk, blackout drapes

Room, 2 Double Beds

8.0 out of 10
Very good
(1 review)
  • 338 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Executive Room, 1 King Bed

  • 338 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 1 King Bed

Premium bedding, in-room safe, desk, blackout drapes

Club Room, 1 King Bed

  • 338 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Double Beds

Premium bedding, in-room safe, desk, blackout drapes

Club Room, 2 Double Beds

  • 338 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 2 Double Beds (Mobility Accessible, Tub)

Premium bedding, in-room safe, desk, blackout drapes

Traditional Room, 2 Double Beds (Mobility Accessible, Tub)

  • 338 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Traditional Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Premium bedding, in-room safe, desk, blackout drapes

Traditional Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

Premium bedding, in-room safe, desk, blackout drapes

Traditional Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 338 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Traditional Room, 2 Double Beds, Non Smoking (Mobility/Hearing Accessible, Tub)

Premium bedding, in-room safe, desk, blackout drapes

Traditional Room, 2 Double Beds, Non Smoking (Mobility/Hearing Accessible, Tub)

  • Sleeps 4
  • 2 Double Beds

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About this property

The Plaza Hotel Columbus at Capital Square

Hotel in Downtown Columbus
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a 24-hour business center, a conference center, and a coffee shop/cafe are onsite. Housekeeping is available on request.
The Plaza Hotel Columbus at Capital Square offers 403 accommodations with iPod docking stations and safes. Beds feature premium bedding. LCD televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, and hair dryers.

This Columbus hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Microwaves, refrigerators, and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.
Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. This hotel offers access to a 24-hour business center and 9 meeting rooms.

A computer station is located on site and wireless Internet access is complimentary. Event facilities measuring 16686 square feet (1550 square meters) include a conference center. This business-friendly hotel also offers a 24-hour fitness center, multilingual staff, and gift shops/newsstands.

The Plaza Hotel Columbus at Capital Square is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning.
Plaza Restaurant - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Starbucks - This coffee shop specializes in American cuisine and serves light fare only. Open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Offsite parking available (USD 17 per day)

Food and drink

  • Daily full breakfast available for a fee: USD 15 to 25 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Plaza Restaurant
  • Starbucks

Things to do

  • 24-hour gym
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • In-room crib
  • Microwave on request
  • Refrigerator on request

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Wedding services

Business services

  • 24-hour business center
  • 9 meeting rooms
  • Computer station
  • Conference center (16,686 square feet of space)

Outdoors

  • Garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in bathtub
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 22 floors
  • Ballroom
  • Banquet hall
  • Built in 1984
  • Comprehensive food waste policy
  • Double-glazed windows
  • Fireplace in lobby
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • iPod dock
  • LCD TV with cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator on request

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
Up to 50 lbs per pet
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 15 to 25 per person
  • Nearby parking fee: USD 17 per day (1001 ft away)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Sheraton Capitol
Sheraton Columbus Capitol Square
Sheraton Columbus Hotel Capitol Square
Sheraton Columbus Square
Sheraton Hotel Capitol
Sheraton Hotel Capitol Square
Sheraton Capitol Square
Sheraton Columbus Hotel at Capitol Square
The Plaza Hotel Columbus at Capital Square Hotel
The Plaza Hotel Columbus at Capital Square Columbus
The Plaza Hotel Columbus at Capital Square Hotel Columbus

The Plaza Hotel Columbus at Capital Square Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 378 out of 1003 reviews
Rating 8 - Good. 237 out of 1003 reviews
Rating 6 - Okay. 145 out of 1003 reviews
Rating 4 - Poor. 114 out of 1003 reviews
Rating 2 - Terrible. 129 out of 1003 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Jamie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

2/10 Terrible

Michael

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible experience. I had multiple rooms with multiple issues. The a/c wasn’t working and the rooms were terrible hot. The plumbing in one room didn’t work so guest had to use someone else’s room for bathroom needs. Rooms smelled like smoke. Multiple elevators didn’t work and took over 30 mins to get to the lobby. Valet parking was a nightmare and took over an hour to drop off and pick up your car. Stay was rude and unpleasant. None of the issues were addressed before check out and during check out the staff told me to take it up with Expedia. I filed a complaint Expedia in which they did nothing but apologize for the inconvenience. Overall, totally dump and everyone agreed the hotel was the worst part of the trip.
Stayed 1 night in Jun 2025

2/10 Terrible

Tiffany

Traveled with family
Disliked: Amenities, property conditions & facilities
The air conditioning in the room was barely working. The coolest we get the room was 75 degrees. The water in the sink in the kitchen area was a drip at best. Finally, we valeted our car and someone hit it. No one told me and had it not been for my daughter who noticed it I would not have been advised while onsite.
Stayed 1 night in Jun 2025

6/10 Okay

Dan

Traveled with group
Liked: Property conditions & facilities, room comfort
Overpriced
Stayed 1 night in Jun 2025

6/10 Okay

Mira

Business traveler
Liked: Cleanliness, room comfort

Great location but challenges with room amenities.

Given that my expectations of The Plaza Hotel were quite high, I was very surprised at the state of the room I was given. The phone did not work, the refrigerator placed in the room did not work, the towel bar fell off the wall after barely touching it and the air conditioning unit was not responsive to any adjustments (but thankfully it did work). Also, it seemed like only one of the four elevators was working all weekend, leading to a very slow descent on checkout day. On the plus side, the location was great, along with the view, and it was very handy to have the $17 per day self serve parking connected to the hotel.
Stayed 2 nights in Jun 2025

6/10 Okay

Tasheena

Liked: Cleanliness
Stayed 1 night in Jun 2025

4/10 Poor

Chaneil

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Need to do way better

Air conditioning wasn’t wrking was 80 degrees in room ask for towels at 4:30 didn’t come so had to shower n leave for a concert at 7 came back still no towel until I called for 2nd time at 12:30 when got back in an they have four elevator n only 2 wrk then on last day only one wrking n ppl had to use service elevator very unsafe an the ppl that park cars very unorganized n some time nasty only person parking cars was the tall young man the 1st day there n trust me if I would have seen him before I left def would of got a tip
Stayed 2 nights in Jun 2025

2/10 Terrible

Brittany

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The ac stopped working and the sheets were like sand paper
Stayed 1 night in Jun 2025

6/10 Okay

Deborah

Traveled with partner
Liked: Cleanliness
The building was difficult to find and so was parking. There were no signs for anything. It was a hassle to park in a garage that was 22 dollars a night, and have to walk with all of your luggage to the hotel. The elevators didnt work right. Then you get to the room and have to cal l for blankets and towels.
Stayed 2 nights in Jun 2025

8/10 Good

Cheyanne

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Only had one elevator working during checkout hours on a Sunday. Waited 20 minutes for an elevator and ended up hauling everything down 11 flights of stairs. But other than that it was pretty good.
Stayed 2 nights in Jun 2025

6/10 Okay

michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2025

4/10 Poor

Lindsay

Liked: Cleanliness, staff & service
Disliked: Room comfort
The room was nice as were the staff, but the AC in our room worked very poorly. It was set at 65 but it didn’t get cooler than 84 degrees.
Stayed 1 night in Jun 2025

4/10 Poor

Jaime

Traveled with family
Liked: Cleanliness, property conditions & facilities
We check in get tto room. Was supposed to have 2 full beds and pull out sofa. We had 2 chairs in room. Have to wait to get into another room. The elevators are the slowest i have ever seen. We waited 40 min to come down from 8th floor. Fianlky took the stairs. Thers 4 elevators with only 2 running.
Stayed 1 night in Jun 2025

6/10 Okay

Anthony

Traveled with family
Disliked: Amenities, property conditions & facilities
Only one elevator working for 22 floors. Air conditioning not working properly so rooms were very hot.
Stayed 1 night in Jun 2025

4/10 Poor

William

Traveled with family
Disliked: Property conditions & facilities
This hotel only had one working elevator with 22 floors to go to. We had to wait over 15 minutes for an elevator. The AC in our room was not working throughout the whole night. We had it set down to 66 and it stayed at 74 all night. The elevator reeked of weed.
Stayed 1 night in Jun 2025

8/10 Good

Dan

Stayed 1 night in Jun 2025

10/10 Excellent

Cathe

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location to visit the state capitol of Ohio. Walking distance to the state house and the Riffe building where the legislators have their offices. The rooms are large, comfortable, clean and well appointed. The front desk staff were pleasant, professional, and very good at their jobs. I booked this stay for myself and several of my colleagues. Everyone was quite pleased. We will be returning soon.
Stayed 1 night in May 2025

10/10 Excellent

Stacey

Stayed 1 night in Jun 2025

6/10 Okay

Diane

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Hotel was have been better

Air conditioner was set at 65• and we were sweating all night. It took 2 flushes to remove toilet paper out of the commode and the phone to reach valet didn’t work.
Stayed 2 nights in Jun 2025

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Wasn’t happy with this trip

Ac wasn’t working, floor was sticky, tv was messed up, toilet seat was broken. Beds were small and not very comfortable
Stayed 1 night in Jun 2025

10/10 Excellent

Luis

Traveled with group
Liked: Staff & service, room comfort
Stayed 6 nights in May 2025

2/10 Terrible

Monique

Stayed 1 night in May 2025

10/10 Excellent

Donald

Stayed 4 nights in May 2025

10/10 Excellent

Christine

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

Sam

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was accommodating for last minute newly booked night. 5/5
Stayed 3 nights in May 2025