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Best Western Hilliard Inn & Suites

2.5 star property

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Photo gallery for Best Western Hilliard Inn & Suites

Relax in our spacious lobby with plush seating, a fireplace, and a flat-screen TV.
Relax by the pool surrounded by lush greenery and comfortable seating.
Welcome to Best Western, where guests can enter through a covered walkway to the hotel's entrance.
Relax in a stylish room with a large bed, sofa, and desk, offering a comfortable space to unwind.
Welcome to our lobby, featuring a reception desk, comfortable seating area, and decorative art pieces.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Laundry
  • Housekeeping
  • Gym
  • 24/7 front desk

Explore the area

Map
3831 Park Mill Run Drive, Hilliard, OH, 43026
  • Ohio State University
    ‪12 min drive‬
  • Schottenstein Center
    ‪13 min drive‬
  • Ohio Stadium
    ‪14 min drive‬
  • Columbus, OH (CMH-John Glenn Columbus Intl.)
    ‪24 min drive‬

Room options

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) | 1 bedroom, pillowtop beds, desk, laptop workspace

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.6 out of 10
Exceptional
(10 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

1 bedroom, pillowtop beds, desk, laptop workspace

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.8 out of 10
Exceptional
(10 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (with Sofabed)

1 bedroom, pillowtop beds, desk, laptop workspace

Suite, 1 King Bed, Accessible, Non Smoking (with Sofabed)

9.8 out of 10
Exceptional
(6 reviews)
  • 336 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

1 bedroom, pillowtop beds, desk, laptop workspace

Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

9.0 out of 10
Wonderful
(2 reviews)
  • 336 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | 1 bedroom, pillowtop beds, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

Similar properties

Enter a stylish lobby with a polished floor, reception desk, and large glass door.

Best Western Suites

  • Pool
  • Hot Tub
  • Breakfast included
  • Parking included
4.4 out of 5, Excellent, (1000)
$119 nightly
The price is $119 total
includes taxes & fees
Best Western Suites

About this property

Best Western Hilliard Inn & Suites

Hilliard hotel with indoor pool
Along with an indoor pool, this hotel has a fitness center and a 24-hour business center. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, a meeting room, and dry cleaning are onsite.
Best Western Hilliard Inn & Suites offers 60 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Beds feature pillowtop mattresses. LED televisions come with premium digital channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations with hydromassage showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Best Western Hilliard Inn & Suites features an indoor pool and a fitness center. Public areas are equipped with complimentary wired and wireless Internet access. Business-related amenities consist of a 24-hour business center and a meeting room. A complimentary breakfast is offered each morning. This business-friendly hotel also offers multilingual staff, complimentary newspapers in the lobby, and laundry facilities. Onsite self parking is complimentary.
A complimentary full breakfast is served each morning between 6:30 AM and 9:00 AM.

Languages

English, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 6:30 AM to 9:00 AM

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 3 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Property is also known as

Hilliard Suites Hotel
Hilliard & Suites Hilliard
Best Western Hilliard Inn & Suites Hotel
Best Western Hilliard Inn & Suites Hilliard
Best Western Hilliard Inn & Suites Hotel Hilliard

Best Western Hilliard Inn & Suites Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 638 out of 1001 reviews
Rating 8 - Good. 264 out of 1001 reviews
Rating 6 - Okay. 56 out of 1001 reviews
Rating 4 - Poor. 17 out of 1001 reviews
Rating 2 - Terrible. 26 out of 1001 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

overnight trip

Only an overnight stay for early morning appointment. The two gentlemen at the front desk were very friendly and helpful. Beds were comfortable. Did not use the indoor pool. Would stay again.
Stayed 1 night in Apr 2025

8/10 Good

Mary

Stayed 3 nights in Apr 2025

10/10 Excellent

Casey

Liked: Staff & service, amenities, property conditions & facilities
Clean and close tp everything
Stayed 1 night in Apr 2025

10/10 Excellent

Melanie A

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food in the morning was hot and fresh. My room was very very clean. The front desk hotel staff were fantastic!
Stayed 3 nights in Apr 2025

8/10 Good

Suzanne, Ottawa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was located across the street (walking distance) from a shopping mall with a few dining options, which was very convenient. The room was comfortable and the breakfast was good. I would recommend this hotel.
Stayed 1 night in Apr 2025

10/10 Excellent

Kristen

Business traveler
Stayed 1 night in Jan 2025

10/10 Excellent

Krupali

Stayed 1 night in Apr 2025

8/10 Good

Mary

Stayed 4 nights in Mar 2025

8/10 Good

Chris

Stayed 1 night in Apr 2025

8/10 Good

Justin

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and staff was awesome
Stayed 2 nights in Apr 2025

10/10 Excellent

Mark

Stayed 1 night in Apr 2025

10/10 Excellent

Lynda

Liked: Staff & service, amenities
Family friendly Front desk Guy was EXCEPTIONAL! very friendly & Polite! Breakfast was great and young lady on Over night was very pleasant also! I will stay anytime I’m in the area!
Stayed 2 nights in Mar 2025

4/10 Poor

Layman

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There was
Stayed 1 night in Mar 2025

8/10 Good

Keith, Armada

Stayed 1 night in Apr 2025

10/10 Excellent

Kristen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and breakfast. Property and rooms were clean.
Stayed 1 night in Mar 2025

10/10 Excellent

Sammie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Victor

Stayed 2 nights in Mar 2025

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked that there was no carpet in the rooms.
Stayed 1 night in Mar 2025

8/10 Good

Eilene, Kansas City

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
The location of this property is convenient. Good food and shopping for necessities is nearby. The room had been updated with laminate flooring. The bed was good. I was not impressed with the level of cleanliness, but it was okay. Little things like dirt in the corners of the bathroom floor and water rings on the night table convinced me they need a bit more quality in housekeeping.
Stayed 1 night in Mar 2025

10/10 Excellent

Deb

Traveled with partner
Liked: Amenities
Property is fine . Easy check in. Room nice
Stayed 1 night in Mar 2025

10/10 Excellent

Zachary L.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surprised how nice this was for the price. Breakfast was super nice, the king suite was amazing, and in a great area of town. At $99 a night, you won’t find better
Stayed 1 night in Mar 2025

10/10 Excellent

LeAnne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

10/10 Excellent

Kayla

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed with 2 young kids, we had a great experience.
Stayed 1 night in Mar 2025

8/10 Good

JULIE

Liked: Cleanliness, staff & service, property conditions & facilities
The beds were comfortable. Bathroom and room overall were clean. Breakfast had many nice options.
Stayed 1 night in Mar 2025

8/10 Good

Trisha

Business traveler, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I just didn't like how the employee was pushing to be my friend when I first got there. It was creepy...
Stayed 1 night in Mar 2025