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Best Western Hilliard Inn & Suites

2.5 star property

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Photo gallery for Best Western Hilliard Inn & Suites

Lobby
Exterior
Property amenity
Lobby
Pillowtop beds, desk, laptop workspace, iron/ironing board

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Laundry
  • Housekeeping
  • Gym
$117
includes taxes & fees
Sep 26 - Sep 27

Explore the area

View in a map
3831 Park Mill Run Drive, Hilliard, OH, 43026
  • Ohio State University
    ‪12 min drive‬
  • Schottenstein Center
    ‪13 min drive‬
  • Ohio Stadium
    ‪14 min drive‬
  • Columbus, OH (CMH-John Glenn Columbus Intl.)
    ‪24 min drive‬

Room options

View all photos for Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed) | Pillowtop beds, desk, laptop workspace, iron/ironing board

Suite, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.6 out of 10
Exceptional
(15 reviews)
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

Pillowtop beds, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (with Sofabed)

9.6 out of 10
Exceptional
(13 reviews)
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Non Smoking (with Sofabed)

Pillowtop beds, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Accessible, Non Smoking (with Sofabed)

9.8 out of 10
Exceptional
(6 reviews)
  • 336 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

Pillowtop beds, desk, laptop workspace, iron/ironing board

Suite, 1 King Bed, Accessible, Bathtub (with Sofabed)

9.0 out of 10
Wonderful
(2 reviews)
  • 336 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave | Pillowtop beds, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

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About this property

Best Western Hilliard Inn & Suites

Hilliard hotel with indoor pool
Along with an indoor pool, this hotel has a fitness center and a 24-hour business center. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a business center, a meeting room, and dry cleaning are onsite.
Best Western Hilliard Inn & Suites offers 60 air-conditioned accommodations with coffee/tea makers and hair dryers. Accommodations offer separate sitting areas. Beds feature pillowtop mattresses. LED televisions come with premium digital channels. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations with hydromassage showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.
Best Western Hilliard Inn & Suites features an indoor pool and a fitness center. Public areas are equipped with complimentary wired and wireless Internet access. Business-related amenities consist of a 24-hour business center and a meeting room. A complimentary breakfast is offered each morning. This business-friendly hotel also offers multilingual staff, complimentary newspapers in the lobby, and laundry facilities. Onsite self parking is complimentary.
A complimentary full breakfast is served each morning between 6:30 AM and 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free full breakfast available daily 6:30 AM to 9:00 AM

Things to do

  • Gym
  • Indoor pool

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways

More

  • 3 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LED TV with premium digital channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

Property is also known as

Hilliard Suites Hotel
Hilliard & Suites Hilliard
Best Western Hilliard Inn & Suites Hotel
Best Western Hilliard Inn & Suites Hilliard
Best Western Hilliard Inn & Suites Hotel Hilliard

Best Western Hilliard Inn & Suites Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 634 out of 1009 reviews
Rating 8 - Good. 270 out of 1009 reviews
Rating 6 - Okay. 61 out of 1009 reviews
Rating 4 - Poor. 17 out of 1009 reviews
Rating 2 - Terrible. 27 out of 1009 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

John

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

10/10 Excellent

Shelby

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

4/10 Poor

Taryn

Traveled with family
Disliked: Staff & service, property conditions & facilities
Front desk staff was very friendly and helpful. This hotel is very outdated and needs maintenance. We were on the second floor and the noise was incredibly loud. The room doors practically slam themselves shut. So that was what we heard both nights all night long. None of the “complimentary” toiletries were available that I happened to forget. Breakfast staff was rude and not friendly. Housekeeping staff came to our room at 9am Checkout wasn’t even until 11. They were unable to communicate as they didn’t speak English. I’m assuming to clean? But it’s pretty rude to just start going room to room without knowing if people are gone or not. Our DND was on. Breakfast ran our quickly without many restocks.
Stayed 2 nights in Jun 2025

8/10 Good

Kristin

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
We came to Columbus to see a concert. Didn’t spend a lot of time at hotel. But it was clean and beds were comfortable
Stayed 1 night in Jun 2025

8/10 Good

Steph

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Service was incredible
Stayed 2 nights in Jun 2025

10/10 Excellent

Kimberlee

Stayed 1 night in Jun 2025

10/10 Excellent

Mike

Stayed 1 night in Jun 2025

8/10 Good

Renee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was away from other major places
Stayed 2 nights in Jun 2025

8/10 Good

Catherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good! We enjoyed our time there. The staff was friendly and help with any question we had. The pool was nice. Breakfast was good we just like to have bacon more days instead of sausage.
Stayed 4 nights in Jun 2025

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Air Fresheners Needed

Besides the very strong smell of marijuana in the lobby and hallways I thought the hotel was very good for the price we paid!
Stayed 3 nights in Jun 2025

8/10 Good

Duyen

Stayed 1 night in May 2025

8/10 Good

Jeremy

Stayed 1 night in May 2025

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
I recommend it
Stayed 1 night in Jun 2025

10/10 Excellent

Junpei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice to access to workplace
Stayed 6 nights in Jun 2025

10/10 Excellent

Amanda

Stayed 2 nights in Jun 2025

8/10 Good

Jing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I’d stay there again

Staff were very friendly and helpful. First room smelled horrible I think someone smoked in the room. The front desk quickly assigned us a new room which was clean and comfortable. Breakfast was nicely stocked with so many selections.
Stayed 1 night in May 2025

10/10 Excellent

Monique

Stayed 1 night in May 2025

10/10 Excellent

Chris

Stayed 1 night in May 2025

10/10 Excellent

Anthony

Stayed 1 night in Apr 2025

10/10 Excellent

CAROL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick over night reasonable price clean
Stayed 1 night in May 2025

10/10 Excellent

Kendra

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This is one of the best hotel stays we have had. They were friendly and allowed us to use the dining area for our supper. We traveled with14 people and that made it nice.
Stayed 2 nights in May 2025

10/10 Excellent

Mason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

Candica

Stayed 1 night in Mar 2025