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avid hotel Columbus Northwest - Hilliard by IHG

2.5 star property

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Photo gallery for avid hotel Columbus Northwest - Hilliard by IHG

Free daily on-the-go breakfast
In-room safe, desk, laptop workspace, blackout drapes
Exterior
Free daily on-the-go breakfast
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Pet friendly
  • Housekeeping
  • Gym
  • 24/7 front desk
$93
includes taxes & fees
Dec 28 - Dec 29

Explore the area

View in a map
3900 LYMAN DRIVE, Hilliard, OH, 43026
  • Place, Aquatic Adventures Ohio
    ‪2 min walk‬
  • Place, KSM Clinic
    ‪10 min walk‬
  • Place, Mount Carmel Hilliard
    ‪2 min drive‬
  • Airport, Columbus, OH (CMH-John Glenn Columbus Intl.)
    ‪22 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds

9.4 out of 10
Exceptional
(40 reviews)
  • 291 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Communications, Mobility)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible Bathtub (Communications, Mobility)

9.8 out of 10
Exceptional
(8 reviews)
  • 291 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Communications, Mobility)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Roll-in Shower (Communications, Mobility)

9.4 out of 10
Exceptional
(3 reviews)
  • 291 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed

9.2 out of 10
Wonderful
(47 reviews)
  • 291 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub (Communications, Mobility)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Accessible Bathtub (Communications, Mobility)

9.6 out of 10
Exceptional
(8 reviews)
  • 291 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

In-room safe, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Accessible (Communications)

10.0 out of 10
Exceptional
(3 reviews)
  • 291 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

In-room safe, desk, laptop workspace, blackout drapes

Standard Room

  • 291 sq ft
  • Sleeps 2
  • 1 Twin Bed

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Lobby
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  • Breakfast included
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  • Free WiFi
4.5 out of 5, Wonderful, 1,006 reviews
Best Western Hilliard Inn & Suites

About this property

avid hotel Columbus Northwest - Hilliard by IHG

Hilliard hotel with indoor pool
This smoke-free hotel features an indoor pool, a 24-hour fitness center, and a business center. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour front desk and a front-desk safe are onsite.
Avid hotel Columbus Northwest - Hilliard by IHG offers 84 accommodations with safes and coffee/tea makers. 52-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations with hydromassage showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness center.
Avid hotel Columbus Northwest - Hilliard by IHG features an indoor pool and a 24-hour fitness center. Wireless Internet access is complimentary. A business center is on site. A complimentary breakfast is offered each morning. This business-friendly hotel also offers a front-desk safe and an elevator. Complimentary self parking is available on site.

Avid hotel Columbus Northwest - Hilliard by IHG is a smoke-free property.

A complimentary on-the-go breakfast is served each morning between 6:00 AM and 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free on-the-go breakfast available daily 6:00 AM to 9:00 AM

Things to do

  • 24-hour gym
  • Indoor pool

Family friendly

  • In-room crib
  • Indoor pool

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)

Business services

  • Business center

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking

More

  • 4 floors
  • Built in 2020
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 52-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet fee: USD 20 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

avid hotel Columbus Northwest Hilliard
avid hotel Columbus Northwest Hilliard by IHG
avid hotel Columbus Northwest Hilliard an IHG Hotel
avid hotel Columbus Northwest - Hilliard by IHG Hotel
avid hotel Columbus Northwest - Hilliard by IHG Hilliard
avid hotel Columbus Northwest - Hilliard by IHG Hotel Hilliard

avid hotel Columbus Northwest - Hilliard by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 397 out of 595 reviews
Rating 8 - Good. 128 out of 595 reviews
Rating 6 - Okay. 38 out of 595 reviews
Rating 4 - Poor. 17 out of 595 reviews
Rating 2 - Terrible. 15 out of 595 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sherry

Liked: Cleanliness, staff & service, property conditions & facilities
Hilliard is a lovely town and this hotel was as good as other Avid locations I have used, however the area has a lot of road noise so expect to hear this within your hotel room.
Stayed 1 night in Aug 2025

8/10 Good

Analiza

Liked: Cleanliness, staff & service, property conditions & facilities
Location close to everything! Enjoyed workout facility.
Stayed 3 nights in Aug 2025

10/10 Excellent

cesar

Stayed 1 night in Aug 2025

10/10 Excellent

Brooke

Stayed 1 night in Aug 2025

6/10 Okay

Tracie

Liked: Staff & service
This hotel was fine. It just had some wear and tear and ongoing maintenence would solve the issue. The community microwave was pretty bad inside. The staff were friendly and the location was good. The beds were comfortable.
Stayed 1 night in Aug 2025

10/10 Excellent

Kesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend
Stayed 2 nights in Aug 2025

8/10 Good

De

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing !!!!!
Stayed 3 nights in Jul 2025

8/10 Good

jessica

Stayed 1 night in Jul 2025

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

8/10 Good

Douglas R

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
*
Stayed 1 night in Jun 2025

10/10 Excellent

Cassandra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2025

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fantastic stay!

The hotel was wonderful. It was clean, modern, and the breakfast was wonderful. It's close to the Columbus Zoo, so if you're going there, that's a plus. The folks at the front desk were very helpful and wonderful at their jobs.
Stayed 2 nights in Jul 2025

2/10 Terrible

Nancy

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I have stayed in this hotel in the past without incident, but my stay last month was truly awful. I was woken up around 12:30 a.m. with the people in the room next to me talking EXTREMELY loud and banging around. It was concerning, and after about a half hour I called the front desk to ask what could be done, or if I could switch rooms (not that I wanted to at 1 a.m.!). The clerk told me the hotel was full so I couldn't be moved, but he said he would talk to them to get them to quiet down. No one every came up stairs, and they continued talking LOUDLY and banging around chairs or something until 5 a.m. I wasn't able to go to sleep until after 5 a.m.. Obviously this was an awful stay. I messaged the hotel to see what could be done about it, but I have had no response. I would avoid staying here because of the possibility of serious sound issues, and the property’s lack of responsiveness to the issue.
Stayed 2 nights in Jun 2025

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 1 night in Jul 2025

10/10 Excellent

Charles

Stayed 2 nights in Jul 2025

10/10 Excellent

Luanne, Newport

Liked: Cleanliness, amenities, property conditions & facilities
Great hotel for this location in suburban northwest Columbus.
Stayed 2 nights in Jul 2025

10/10 Excellent

Erica

Stayed 1 night in Mar 2025

6/10 Okay

Verified traveler

Traveled with family
I had high expectations because the other Avid hotels I've stayed at have been great. I was a little disappointed.
Stayed 1 night in Jul 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2025

10/10 Excellent

Shawn, Courtice

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
We love this hotel. Easy access and easy to get to anywhere. It is clean, staff is friendly and nice pool.
Stayed 2 nights in Jul 2025

10/10 Excellent

Jason

Yes
Stayed 2 nights in Jun 2025

10/10 Excellent

Leonardo

Stayed 1 night in Jun 2025

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Great clean place to stay.
Stayed 2 nights in Jun 2025