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I was surprised on how as for a name like Rio the property wasn’t what I expected. I was on the 15th floor where they like to call it the penthouse, but the room was dirty. We had roaches bathroom toilet wasn’t working and it was filthy. The balcony door was broken. I was very, very surprised on how outdated and broken down the rooms were and there was an awful smell for the first three days we were there in our hotel room, and in the hallway it smelled like diapers. It was awful very outdated. The food was awful However, I would like to say that the staff were very pleasant and attentive. Five star goes out for the staff, but everything else I really was very disappointed. This will be the first and last time I will be visiting this hotel the resort was not what I expected very trashy, but the beach was absolutely beautiful five stars for the beach.

I paid to be transported from the airport to hotel and nobody did.

I love Runaway Hill - everyone is extremely accommodating & nice! My room was super comfortable and quiet, spotless. I had to leave a day early, unfortunately, but I can’t wait to return. Yummy Thai food in their restaurant!