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The Westin Cleveland Downtown

4.0 star property

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Photo gallery for The Westin Cleveland Downtown

Reflecting the city, our hotel's glass facade offers a striking first impression.
Creator video - submitted by Tien Chen
Experience a serene ambiance with our lush, living wall, featuring a variety of plants.
Relax in this stylish room with a large bed, flat-screen TV, and city views.
Relax in our spacious lobby with a central seating area, round table, and comfortable seating for all.

Popular amenities

  • Bar
  • Room service
  • Pet friendly

Explore the area

Map
777 Saint Clair Ave Ne, Cleveland, OH, 44114
  • Rock and Roll Hall of Fame
    ‪8 min walk‬
  • Huntington Bank Field
    ‪8 min walk‬
  • Progressive Field
    ‪13 min walk‬
  • Cleveland, OH (CLE-Hopkins Intl.)
    ‪19 min drive‬

Room options

View all photos for Suite, 1 King Bed with Sofa bed, Non Smoking, City View

1 bedroom, down comforters, pillowtop beds, in-room safe

Suite, 1 King Bed with Sofa bed, Non Smoking, City View

  • 819 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking, City View

Junior Suite, 1 King Bed, Non Smoking, City View | 1 bedroom, down comforters, pillowtop beds, in-room safe

Junior Suite, 1 King Bed, Non Smoking, City View

  • 543 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Room, 2 Queen Beds, Non Smoking | 1 bedroom, down comforters, pillowtop beds, in-room safe

Room, 2 Queen Beds, Non Smoking

8.4 out of 10
Very good
(52 reviews)
  • 350 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

1 bedroom, down comforters, pillowtop beds, in-room safe

Standard Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(108 reviews)
  • 350 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

1 bedroom, down comforters, pillowtop beds, in-room safe

Standard Room, 1 King Bed (Mobility/Hearing Access, Roll-In Shwr)

8.0 out of 10
Very good
(1 review)
  • 350 sq ft
  • Sleeps 2
  • 1 King Bed

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  • Free WiFi
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The price is $349 total
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Hotel Indigo Cleveland Downtown by IHG

About this property

The Westin Cleveland Downtown

Hotel in Downtown Cleveland
This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, valet parking, and a business center. Housekeeping is available on request.
The Westin Cleveland Downtown offers 484 air-conditioned accommodations with safes and complimentary weekday newspapers. Pillowtop beds feature down comforters. LCD televisions are featured in guestrooms. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Recreational amenities at the hotel include a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities consist of a business center and 18 meeting rooms.

Public areas are equipped with complimentary wireless Internet access. Event facilities measuring 20473 square feet (1902 square meters) include conference space. This business-friendly hotel also offers a 24-hour fitness center, a vending machine, and gift shops/newsstands. Parking is available onsite for a surcharge.

The Westin Cleveland Downtown is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 10:00 AM.
Masa & Agave Cantina - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner.
Masa & Agave Lounge - Onsite cocktail bar. Open daily.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Valet parking on site (USD 49 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends; USD 10 to 100 for adults and USD 10 to 100 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Masa & Agave Cantina
  • Masa & Agave Lounge

Things to do

  • 24-hour gym

Family friendly

  • Crib (surcharge)
  • Mini-fridge
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Wedding services

Business services

  • 18 meeting rooms
  • 20,473 square feet of conference space
  • Business center

Outdoors

  • On a lake

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Lever door handles
  • Low-height counter and sink
  • Low-height desk
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • 23 floors
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Comprehensive recycling policy
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Crib (surcharge)
  • Down comforter
  • Pillowtop mattress
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 46-inch LCD TV with premium channels

Food and drink

  • Limited room service
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 50 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 20 per night
Cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100.00 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 10.00 to 100.00 for adults, and USD 10.00 to 100.00 for children
  • Valet parking fee: USD 49 per night
  • Pet fee: USD 50 per accommodation, per night
  • Service animals are exempt from fees
  • Cribs (infant beds) are available for an additional fee
  • Rollaway bed fee: USD 20 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Westin Cleveland Downtown
Westin Hotel Cleveland Downtown
The Westin Cleveland Downtown Ohio
Westin Cleveland Downtown Hotel
The Westin Cleveland Cleveland
The Westin Cleveland Downtown Hotel
The Westin Cleveland Downtown Cleveland
The Westin Cleveland Downtown Hotel Cleveland

The Westin Cleveland Downtown Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 875 out of 1485 reviews
Rating 8 - Good. 293 out of 1485 reviews
Rating 6 - Okay. 146 out of 1485 reviews
Rating 4 - Poor. 83 out of 1485 reviews
Rating 2 - Terrible. 88 out of 1485 reviews

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rhonda

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. Will definitely stay again.
Stayed 1 night in Apr 2025

10/10 Excellent

Kevin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Location of the hotel to downtown activities.
Stayed 1 night in Apr 2025

6/10 Okay

ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Parking was being resurfaced contributed to valet delays. Also bathroom was missing shampoo/soap bottles being full
Stayed 1 night in Apr 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel! Staff was super nice.
Stayed 1 night in Apr 2025

8/10 Good

Michele

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family weekend

Clean and comfortable, convenient to ballpark as we were in town for a game. Reasonable price for downtown and friendly staff.
Stayed 1 night in Apr 2025

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

More Parking Options Needed

I wish I would have known ahead of time that there would be no parking available. I was not thrilled about being forced to pay $50 extra because valet was my only option. Aside from that inconvenience, I was fairly happy with my stay.
Stayed 1 night in Apr 2025

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the Westin. Loved our room. We were happy to find parking across the street. Valet being the only option at the hotel seems like a ripoff. But the hotel was clean. The bed was comfy and the amenities were great.
Stayed 1 night in Apr 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staf is vers frendly
Stayed 2 nights in Apr 2025

2/10 Terrible

Mahitha

Stayed 2 nights in Apr 2025

10/10 Excellent

Lisa

Stayed 1 night in Apr 2025

10/10 Excellent

Sara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so great!!
Stayed 1 night in Apr 2025

8/10 Good

Wendy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Westin was clean, room was modern. Beds comfortable. We pulled up to park in the garage and the garage was under construction, no alternative parking offered except $50 hotel valet parking. I would think if the ramp was under construction, they would offer valet at a discounted rate for their patrons, for the inconvenience. We found a ramp around the block for $25. We were in town to attend an open house at CSU, we were literally parking overnight, not worth the cost of valet.
Stayed 1 night in Apr 2025

10/10 Excellent

Kimberly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Westin Downtown Cleveland is a nice hotel with friendly, professional staff. It is situated in the middle of downtown. You are within walking distance of great restaurants, casino, sports stadiums, museums, parks and shows. We will definitely stay again.
Stayed 1 night in Apr 2025

10/10 Excellent

Troy

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly and helpful, hotel was clean, well updated and very affordable. Would definitely stay here again.
Stayed 1 night in Apr 2025

6/10 Okay

Steve

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The only problem I had was the internet did not work for me and I knew it wasnt my phone because it worked in all restaurants and bars I went to. Not in my room
Stayed 4 nights in Apr 2025

2/10 Terrible

Jayant

Disliked: Cleanliness, property conditions & facilities
This is an old hotel trying survive in the these times.
Stayed 2 nights in Apr 2025

8/10 Good

Peter

Liked: Cleanliness, property conditions & facilities
Great location
Stayed 2 nights in Apr 2025

8/10 Good

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Henrique

Stayed 1 night in Apr 2025

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

6/10 Okay

Jiaming

Traveled with partner
Liked: Amenities
I stayed at the Westin Cleveland Downtown for a short weekend trip. The location is excellent — close to major attractions and within walking distance to several good restaurants. The room was generally clean and comfortable, and the staff were courteous and professional. However, one issue significantly affected my stay: the bathroom had a persistent unpleasant odor, and there was no exhaust fan or ventilation system to help with airflow. This made the smell linger throughout my stay and was quite uncomfortable, especially in a room of otherwise high standard. I hope the management can address this issue, as it detracts from the overall experience. With improved bathroom ventilation, this hotel could be a truly top-notch choice.
Stayed 1 night in Apr 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, great hotel.
Stayed 1 night in Apr 2025

10/10 Excellent

Tilden

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable and cheap

Room was clean and spacious. Employees were very friendly and helpful. We would absolutely stay at the Westin again.
Stayed 1 night in Apr 2025

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2025