See all properties

Cleveland Marriott Downtown at Key Tower

4.0 star property

Choose dates to view prices

Photo gallery for Cleveland Marriott Downtown at Key Tower

3 restaurants, breakfast, lunch, dinner served; American cuisine
Lounge
Body treatments, deep-tissue massages, body wraps, body scrubs, facials
Coffee shop
Meeting facility

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Bar
  • Room service
$221
includes taxes & fees
Aug 31 - Sep 1

Explore the area

View in a map
1360 West Mall Drive, Cleveland, OH, 44114
  • JACK Cleveland Casino
    ‪5 min walk‬
  • Huntington Bank Field
    ‪8 min walk‬
  • Rock and Roll Hall of Fame
    ‪11 min walk‬
  • Cleveland, OH (CLE-Hopkins Intl.)
    ‪19 min drive‬

Room options

View all photos for Club Room, 1 King Bed, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Club Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 234 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom (Mobility Accessible, Tub)

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 Bedroom (Mobility Accessible, Tub)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking | Living room

Suite, 1 Bedroom, Non Smoking

  • Sleeps 2
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 1 Bedroom, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Presidential Suite, 1 Bedroom, Non Smoking

  • Sleeps 3
  • 1 King Bed

Club Studio Suite, 1 Bedroom, Non Smoking

  • Sleeps 4
  • 1 Double Bed

View all photos for Room, 2 Double Beds (Hearing Accessible)

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Double Beds (Hearing Accessible)

8.0 out of 10
Very good
(2 reviews)
  • 237 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Non Smoking, Lake View

1 bedroom, premium bedding, in-room safe, desk

Club Room, 1 King Bed, Non Smoking, Lake View

10.0 out of 10
Exceptional
(5 reviews)
  • 234 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Suite, 1 Bedroom, Non Smoking

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed, Non Smoking

9.0 out of 10
Wonderful
(32 reviews)
  • 234 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Club Room, 2 Double Beds, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 234 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Club Room, 1 King Bed, Non Smoking, Corner (Lake View)

1 bedroom, premium bedding, in-room safe, desk

Club Room, 1 King Bed, Non Smoking, Corner (Lake View)

8.0 out of 10
Very good
(7 reviews)
  • 234 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

1 bedroom, premium bedding, in-room safe, desk

Room, 2 Double Beds, Non Smoking

9.4 out of 10
Exceptional
(20 reviews)
  • 234 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed (Mobility Accessible, Tub)

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed (Mobility Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)
  • 237 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Hearing Accessible)

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed (Hearing Accessible)

9.4 out of 10
Exceptional
(3 reviews)
  • 237 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed (Mobility Accessible, Roll-In Shower)

  • 237 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Lake View (Hearing Accessible)

1 bedroom, premium bedding, in-room safe, desk

Club Room, 1 King Bed, Lake View (Hearing Accessible)

  • 237 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Non Smoking, Lake View

1 bedroom, premium bedding, in-room safe, desk

Club Room, 2 Double Beds, Non Smoking, Lake View

9.4 out of 10
Exceptional
(10 reviews)
  • 234 sq ft
  • Lake view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Corner

1 bedroom, premium bedding, in-room safe, desk

Room, 1 King Bed, Non Smoking, Corner

8.8 out of 10
Excellent
(12 reviews)
  • 234 sq ft
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Room, 1 Double Bed, Non Smoking, Corner

1 bedroom, premium bedding, in-room safe, desk

Club Room, 1 Double Bed, Non Smoking, Corner

10.0 out of 10
Exceptional
(1 review)
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Club Room, 1 Double Bed, Non Smoking, Corner

1 bedroom, premium bedding, in-room safe, desk

Club Room, 1 Double Bed, Non Smoking, Corner

  • City view
  • Sleeps 3
  • 1 Double Bed

Similar properties

Ballroom

Hyatt Regency Cleveland At The Arcade

  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
4.4 out of 5, Excellent, 1,012 reviews
Hyatt Regency Cleveland At The Arcade

About this property

Cleveland Marriott Downtown at Key Tower

4-star hotel in Downtown Cleveland
3 restaurants, a full-service spa, and a health club are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a bar/lounge, a snack bar/deli, and valet parking. Housekeeping is available on request.
Cleveland Marriott Downtown at Key Tower offers 400 accommodations with laptop-compatible safes and complimentary bottled water. Beds feature premium bedding. A pillow menu is available. This Cleveland hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge.

Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is offered on request and change of bedsheets can be requested.

Recreational amenities at the hotel include a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 5 treatment rooms. Services include deep-tissue massages, facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including Ayurvedic. The spa is open select days.
Cleveland Marriott Downtown at Key Tower features a full-service spa and a health club. Dining is available at one of the hotel's 3 restaurants. The property also offers a snack bar/deli and a grocery/convenience store. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Event facilities measuring 17918 square feet (1665 square meters) include conference space. This business-friendly hotel also offers multilingual staff, gift shops/newsstands, and a garden. Parking is available onsite for a surcharge.

Cleveland Marriott Downtown at Key Tower is a smoke-free property.

Greatroom - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Marble Room Sushi - This restaurant specializes in sushi and serves brunch and dinner. Open daily.
Il Venetian - This restaurant specializes in Italian cuisine and serves brunch, lunch, and dinner. Open select days.
Savour Coffee and Creatio - Onsite coffee shop. Open select days.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (USD 14.95 per day)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (USD 25.99 per day)
  • Covered valet parking on site (USD 48 per day; includes in/out privileges)

Food and drink

  • 3 restaurants
  • A bar/lounge
  • Snack bar/deli

Restaurants on site

  • Greatroom
  • Il Venetian
  • Marble Room Sushi
  • Savour Coffee and Creatio

Things to do

  • Fitness classes
  • Full-service spa
  • Health club

Family friendly

  • Grocery/convenience store
  • In-room crib
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Housekeeping (on request)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Business services

  • 15 meeting rooms
  • 17,918 square feet of conference space

Outdoors

  • Firepit
  • Garden
  • Outdoor furniture

Full-service spa

  • 5 treatment rooms
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Manicures/pedicures
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Ceiling hoist
  • Elevator (36 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 25 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1991
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • Reception hall
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service
  • Meal delivery service
  • Mini-fridge
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 40 lbs per pet)
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 14.95 per day (rates may vary)
  • Covered self parking fee: USD 25.99 per day
  • Covered valet parking fee: USD 48.00 per day (in/out privileges)
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 30 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Cleveland Marriott Downtown Key Center
Key Marriott
Marriott Key
Marriott Key Hotel
Marriott Key Hotel Cleveland Downtown Center
Cleveland Marriott Downtown Key Center Hotel
Marriott Downtown Key Center Hotel
Marriott Downtown Key Center
Cleveland Marriott Downtown At Key Center Ohio
Marriott Cleveland Downtown At Key Hotel Cleveland
Cleveland Marriott Downtown at Key Center
Cleveland Marriott Downtown at Key Tower Hotel
Cleveland Marriott Downtown at Key Tower Cleveland
Cleveland Marriott Downtown at Key Tower Hotel Cleveland

Cleveland Marriott Downtown at Key Tower Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 622 out of 1000 reviews
Rating 8 - Good. 221 out of 1000 reviews
Rating 6 - Okay. 82 out of 1000 reviews
Rating 4 - Poor. 37 out of 1000 reviews
Rating 2 - Terrible. 38 out of 1000 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will book again!
Stayed 3 nights in May 2025

4/10 Poor

Michael

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Deceiving

We arrived and had Room #820 Was supposed to be a corner view with a king bed. The bed was a queen bed, and the AC / heating did not work at all. Made for a very unpleasant sleep in 80 degree temps inside a sealed hotel room. Good chance will not stay here again
Stayed 1 night in May 2025

2/10 Terrible

Andrew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Karla, Silver spring

Liked: Cleanliness, staff & service, property conditions & facilities
Excellet
Stayed 1 night in Apr 2025

10/10 Excellent

john

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
E
Stayed 1 night in Apr 2025

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing
Stayed 2 nights in Mar 2025

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great staff

Hotel.com advertised my room as sleeping 4 and when we got to the room there was only a king bed. The second day the hotel gave us a different room and a discount. Everyone was very nice. The room was clean.
Stayed 2 nights in Apr 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

David, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

JOHN

Stayed 1 night in Apr 2025

8/10 Good

Shannon, Cranford

Stayed 2 nights in Mar 2025

8/10 Good

Erik

Stayed 2 nights in Mar 2025

10/10 Excellent

angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Joan, Cleveland

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was attending a large event. I felt both the meeting accomodations and room accomodations were nice. The staff was friendly and efficient. And all the areas except a very busy bathroom area were clean.
Stayed 1 night in Mar 2025

10/10 Excellent

jiahui

Stayed 2 nights in Mar 2025

10/10 Excellent

Cezary

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Haixia

Liked: Staff & service, property conditions & facilities
Good
Stayed 3 nights in Mar 2025

4/10 Poor

DANIELA

Stayed 2 nights in Feb 2025

6/10 Okay

Florin

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service

Poor service at reception & restaurant

Hotel room was ok, although the hotel feels old. Service at the lobby restaurant was very poor, we waited almost an hour for dinner because they are not staffed to deal with a fully occupied restaurant. To make things worse, I asked at reception on Saturday night what time breakfast opens, because we had to leave by 7:00 am. They told me 6:30 am. We showed up at 6:30 am only to be told by the restaurant staff that they do not open until 7:00 on weekends.
Stayed 1 night in Mar 2025

10/10 Excellent

Kurt

Traveled with partner
Liked: Amenities
Good place
Stayed 1 night in Jan 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Don’t think twice…book it.

We were in town for a cheer competition located across the street at the convention center. Hotel was beautiful, clean, great valet parking and all the staff exuded customer service.
Stayed 1 night in Jan 2025

10/10 Excellent

Lisa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Allowed early check in and late check out . staff were excellent!
Stayed 1 night in Feb 2025

8/10 Good

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025