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Clearlake Oaks Vacation Packages

I arrive and am immediately forced to check in with a virtual assistant in India who has zero customer service skills. As he's figuring out how to check me in, I have to stand in a 100 degree waiting room. I immediately asked for a refund and they refused to give it to me. I booked two hours prior and they refused to give me my money back.

Staff was very friendly and accommodating. My room was a little warm so I asked to be moved. I was told that the AC actually turns off after no motion or activity in the room. Not sure how true that is. But it was unusually humid and sticky in the room. I did not get a good nights rest for the three nights I was there. The property itself is a little outdated, but that I’m sure leads to the charm. I do feel like pictures online should reflect the true character of the hotel. I don’t believe there was enough picture. Had I seen more, I probably would not have chosen this hotel. Smelled a little old as well. I’m sure someone else would love it, but it was not for me.