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Hawthorn Extended Stay by Wyndham Cincinnati NE/Mason

2.5 star property

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Photo gallery for Hawthorn Extended Stay by Wyndham Cincinnati NE/Mason

Exterior
Fridge, microwave, oven, stovetop
Suite, 2 Queen Beds, Non Smoking | In-room safe, desk, laptop workspace, blackout drapes
Business center
BBQ/picnic area

Reviews

6.8 out of 10

Popular amenities

  • Kitchen
  • Pool
  • Pet friendly
  • Housekeeping
  • Gym
  • Breakfast included
$61
includes taxes & fees
Nov 24 - Nov 25

Explore the area

View in a map
9369 Waterstone Blvd, Loveland, OH, 45249
  • Place, Governor's Plaza
    ‪17 min walk‬
  • Place, Deerfield Towne Center
    ‪2 min drive‬
  • Place, Regal Deerfield Town Center
    ‪3 min drive‬
  • Airport, Cincinnati, OH (CVG-Cincinnati - Northern Kentucky Intl.)
    ‪42 min drive‬

Room options

View all photos for Studio Suite, 1 Queen Bed, Accessible, Non Smoking (Mobility/Hearing Impaired)

In-room safe, desk, laptop workspace, blackout drapes

Studio Suite, 1 Queen Bed, Accessible, Non Smoking (Mobility/Hearing Impaired)

  • 350 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Studio Suite, 1 Queen Bed, Non Smoking

  • 350 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Studio Suite, 1 Queen Bed, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Studio Suite, 1 Queen Bed, Non Smoking

  • 350 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, 2 Queen Beds, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Suite, 2 Queen Beds, Non Smoking

  • 400 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking

Suite, 2 Queen Beds, Non Smoking | In-room safe, desk, laptop workspace, blackout drapes

Suite, 2 Queen Beds, Non Smoking

  • 450 sq ft
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible, Non Smoking (Tub w/ Grab Bars)

In-room safe, desk, laptop workspace, blackout drapes

Suite, 2 Queen Beds, Accessible, Non Smoking (Tub w/ Grab Bars)

  • 400 sq ft
  • Sleeps 2
  • 2 Queen Beds

View all photos for Studio Suite, 2 Queen Beds, Non Smoking

In-room safe, desk, laptop workspace, blackout drapes

Studio Suite, 2 Queen Beds, Non Smoking

  • 400 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

Hawthorn Extended Stay by Wyndham Cincinnati NE/Mason

Hotel in Landen
This smoke-free hotel features a 24-hour fitness center, a 24-hour business center, and a seasonal outdoor pool. Free on-the-go breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite. Weekly housekeeping is available.
Hawthorn Extended Stay by Wyndham Cincinnati NE/Mason offers 94 accommodations with safes and coffee/tea makers. Accommodations have separate sitting areas and are furnished with double sofa beds. 37-inch flat-screen televisions come with premium cable channels. Kitchens offer refrigerators, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations with hydromassage showerheads, designer toiletries, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center and a seasonal outdoor pool.

Children under 18 years old are not allowed in the fitness facility without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

Hawthorn Extended Stay by Wyndham Cincinnati NE/Mason features a 24-hour fitness center and a seasonal outdoor pool. Wireless Internet access is complimentary. A 24-hour business center is on site. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers barbecue grills, a vending machine, and gift shops/newsstands. Onsite uncovered self parking is complimentary.

Hawthorn Extended Stay by Wyndham Cincinnati NE/Mason is a smoke-free property.

A complimentary on-the-go breakfast is served on weekdays between 6:00 AM and 8:00 AM and on weekends between 7:00 AM and 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free on-the-go breakfast available 6:00 AM to 8:00 AM on weekdays and 7:00 AM to 9:00 AM on weekends

Things to do

  • 24-hour gym
  • Seasonal outdoor pool

Family friendly

  • In-room crib
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center

Outdoors

  • Barbecue grill
  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Front entrance ramp
  • Lever door handles
  • Smooth flooring in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 3 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed
  • Free crib

Bathroom

  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Freezer
  • Kitchen
  • Microwave
  • Oven
  • Paper towels
  • Refrigerator
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 10 per pet, per night, plus a deposit of USD 100 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 35 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Pet deposit: USD 100 per stay
  • Pet fee: USD 10 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards, debit cards, and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
This property is professionally cleaned
Masks are required at the property for guests without COVID-19 vaccination
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
Guests under 18 years old are not allowed in the fitness facility, and guests under 18 years old are only allowed in the fitness facility with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Marriott TownePlace Suites Cincinnati Northeast
TownePlace Suites Marriott Cincinnati Northeast
TownePlace Suites Marriott Hotel Cincinnati Northeast
TownePlace Suites Marriott Cincinnati Northeast Aparthotel
TownePlace Suites Marriott Cincinnati Northeast/Mason Aparthotel
TownePlace Suites Marriott Northeast/Mason Aparthotel
TownePlace Suites Marriott Cincinnati Northeast/Mason
TownePlace Suites Marriott Northeast/Mason
TownePlace Suites by Marriott Cincinnati Northeast
Towne Suites riott eastMason
Hawthorn Suites by Wyndham Cincinnati Northeast/Mason
Hawthorn Extended Stay by Wyndham Cincinnati NE/Mason Hotel
Hawthorn Extended Stay by Wyndham Cincinnati NE/Mason Loveland

Hawthorn Extended Stay by Wyndham Cincinnati NE/Mason Reviews

Reviews

6.8
Rating 10 - Excellent. 203 out of 675 reviews
Rating 8 - Good. 155 out of 675 reviews
Rating 6 - Okay. 95 out of 675 reviews
Rating 4 - Poor. 99 out of 675 reviews
Rating 2 - Terrible. 123 out of 675 reviews

6.6/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.2/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

4/10 Poor

Tonya

Stayed 2 nights in Aug 2025

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Don't Stay Here

We walked into the room and a person that said he was the maintenance man was in the bathroom with the door shut. Says he was working on the water pressure. Not sure that was true. Room was not clean. Pink, blue and yellow stains on the carpet in multiple places. Killed bugs on the table. A half eaten fry was under the table (not ours). Shoes stuck to the sticky carpet. Outlet cover in the kitchen was only half there so you could see wiring behind outlet. Handle of hair dryer completely sticky. Our reservation was for 2 nights and we left after 1 night. Only stayed 1 night because we arrived late in the day. Whole place smelled bad. Didn't use the pool, but it is in rough condition.
Stayed 2 nights in Aug 2025

10/10 Excellent

Adriana

Stayed 1 night in Jul 2025

6/10 Okay

Brenda, geneva

Stayed 1 night in Aug 2025

6/10 Okay

Umida

Traveled with family
Although we reserved a non-smoking room, we consistently smelled cigarette smoke coming from the room next door, which was unpleasant
Stayed 21 nights in Jul 2025

2/10 Terrible

Cassandra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Family trip

Arrived @ 9:30 pm for a 3 pm check in and the room was not cleaned or ready. Had 2 children, 5 year old & 16 month old ready for bed. Was told it would be 30 minute wait. Left facility & went to Kings Inn. Awful experience
Stayed 1 night in Aug 2025

10/10 Excellent

Sam

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Options can’t be beat for the price. Two twin beds, a pull-out couch, AND a full kitchen. This is where we stay when we’re in town.
Stayed 2 nights in Jul 2025

8/10 Good

Josh

Traveled with family
Liked: Cleanliness, room comfort
Room was great! Shower was a little dirty. The property needs some updates but all in all a good stay. For the price in that area I would stay again.
Stayed 1 night in Aug 2025

10/10 Excellent

bennedetto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a pleasure staying at this Hotel. At the Reservation desk, Jessica and Brooke, were very pleasant and easy to talk to. The customer service skills at this Hotel was extraordinary. Thank you so much for a great stay. We were pleasantly surprised to see that our room had a small kitchen as well as a small sitting area with a TV. Will definitely stay here again.
Stayed 1 night in Jul 2025

6/10 Okay

Cindy

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Not very clean

They folks at the property were very nice but the hotel is not very clean. The rooms and hallway smell of mold and the trash outside the building door was over-flowing and not emptied the whole five days that I stayed there. The buildings are in desperate need of maintenance, and it seems as if the owners are low on funds.
Stayed 5 nights in Jul 2025

2/10 Terrible

Steven

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities

TLDR Stay Away

Came to stay for 2 nights to visit Kings Island with the family. Hotel was hard to find as you couldn't see it from the spot maps pinpoints and the name on the hotel is Hawthorn Suites, not Hawthorn Extended Stay like is on hotels.com. Upon arrival, a large group of people were smoking weed outside the lobby door right next to no smoking signs. Management even walked right by them and did nothing. General areas were dirty with visible door touch points stained. Arrived late on our trip and went to sleep quickly, in the morning found the shower handle broken and sitting on a shelf above. Notified management and was told they'd look in to it. Left to the park and came back late afternoon. No one had looked at it. Went back to the front desk, new person had no idea of the issue and no one had been contacted to look at it. Finally found the maintenance person had accidently caused it but he wouldn't be back on duty until Monday to fix it after we'd be gone. We were shown how to kinda finagle it to get it to work. Finally after the end of the day as we were getting ready to sleep we started smelling cigarette/weed smoke in our room, it must have been seeping in through the windows somehow was our guess. Completely frustrated and upset at this point we immediately packed up, checked out, and left. Traveled through the night exhausted to our final destination.
Stayed 2 nights in Jul 2025

4/10 Poor

Carla

Stayed 3 nights in Jul 2025

4/10 Poor

Jerry

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Hotel property desperately needs maintenance, stairway carpets very, very dirty and smelly! Our room itself was OK, the hotel property is very run down, garbage cans are overflowing also elevator is broken.
Stayed 1 night in Jul 2025

6/10 Okay

Nakia

Disliked: Cleanliness, staff & service, property conditions & facilities
Room was not clean! The refrigerator was nasty, shower curtains dirty, dusty walls, curtains are dirty. The inside of the cabinets and drawers are dirty, the carpet needs to be replaced. They left us dirty towels hanging on top of the shower rod and dirty towels hanging with some clean towels. What's sad is that this room wasn't cheap, but it looked cheap! Do better WYNDHAM! YALL USED TO BE TOP NOTCH! Needs remodeling!
Stayed 2 nights in Jul 2025

2/10 Terrible

Chantelle

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay somewhere else.

The room was filthy, the overall condition of the hotel was poor. The beds are uncomfortable. The service was terrible. We are traveling back to Cincinnati in September and will stay elsewhere. I have uploaded a picture of the bathroom wall covered in hair. (You will have to enlarge)
Stayed 2 nights in Jul 2025

8/10 Good

William

Stayed 2 nights in Jul 2025

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

2/10 Terrible

ALONZO

What not able to stay as was never advised on the per fee which costed more than the 2 night stay. Had to seek other hotel
Stayed 2 nights in Jul 2025

8/10 Good

TuJuan

Stayed 2 nights in Jul 2025

2/10 Terrible

Catherine

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel.com is not a reliable site

There was no stay. There was no rooms available. Had no way of contacting hotel.com. this site is awful and I would not recommend it.
Stayed 1 night in Jul 2025

6/10 Okay

Kimberlynn

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was okay. The fridge didn’t work they had to swap it out after we got into the room
Stayed 2 nights in Jul 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Great customer service; needs housekeeping help

Cleanliness was an issue for me. The room was hastily cleaned before we got there and I ended up asking for the vacuum just to avoid looking at the gross floor. There were also holes in walls where doorknobs have hit and the thermostat has been ripped from the wall in our room leaving another large hole. There were holes in the window screens and the windows were propped open when we checked in. There were also a lot of high touch areas like walls and doors that were gross to look at, especially heading to the elevator. The shower curtain was also coming loose from the wall which made it impossible to shower without getting water everywhere. Other than poor housekeeping and the falling shower curtain, any staff I interacted with were kind and courteous. Customer service and the delicious sausage gravy were the best part of our stay.
Stayed 4 nights in Jul 2025

10/10 Excellent

Tonya

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort

Ms. Jessica at the front desk rocks

We took our family up to Cincy for the 4th weekend to see other family. The hotel was decent.. but let me tell you what really stood out to us.. the Front desk lady.. JESSICA! She has so sweet, and so kind. Her and my husband had a great time picking back and forth. My husband used to stay at this hotel before me and there was a gentlemen that worked there and was wonderful he said Jessica was just as amazing and she will be the reason we return! Thank you for the amazing stay. Will say though breakfast was sub par. Biscuits and gravy eggs waffles. The usual hotel hotel hot breakfast. Thank you for all your help JESSICA YOU ARE AMAZING!
Stayed 1 night in Jul 2025

2/10 Terrible

GARY

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Staff were friendly but ineffective. Had coffe in the room but no coffee make. I asked 3 time and was assured housekeeping would deliver. NEVER happened. Carpet was sticky, room stunk, fridge opend wrong direction and was close to useless. Security door to building was disabled and I was informed that thefacility had no maintenance person on staff, garbage everywhere and overflowing. Tile was missing the entire circumference of the pool, so photos of a beautiful pool were fakes or from 25 years ago. No phone, remote for TV was inoperable. Was told after I asked about housekeeping services and was informed only every 14 days. So no fresh linens for our stay, I had to deliver my soiled towels to the front desk before they would issue me freash ones. No cups, no glasses for beverages and no ice. So a 1st class dump. Tried to negotiate at least a partial refund to no avail.
Refrigerator opens wrong direction
Stayed 4 nights in Jun 2025

8/10 Good

Jacqueline

Liked: Staff & service, property conditions & facilities, room comfort
Its was good i really appreciated them returning my car key to me.
Stayed 2 nights in Jun 2025