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Ellipse has a fantastic location right next to Mall of Africa, and the aparthotel itself was very nice, but poor internal communication significantly hurt the experience. Check-in was confusing since I received no prior instructions, and despite arriving after the 3:00 PM check-in time, I had to wait in the hallway while housekeeping finished up. Later, I was granted an extra hour for late checkout (12:00 PM) because I was unwell, but management failed to notify staff. Housekeeping knocked at 11:00 AM and again at 11:30 AM, completely disrupting my rest. On top of that, the 6-digit access code repeatedly malfunctioned when trying to exit the building and parking areas. It’s a great property, but management urgently needs a centralized communication system.

Amazing stay, beautiful property! Even with the construction currently underway my stay was absolutely amazing!

Never have been disappointed staying here. Great staff, excellent food, great piano player, comfortable rooms

Staff were so kind & accommodating. They were always available to help with anything you needed. The breakfast was amazing as were all the meals. I will definitely stay there again the next time I visit. Also a great perk being attached to the mall.

Loved our stay

To finish up 3 weeks in Africa, I couldn't have chosen a better hotel. Staff and owner were always around, smiling, helpful, cordial, always asking rather than waiting to be asked, always willing to go above and beyond. I made arpt pick up arrangements with the hotel and Henry ended up being our ride for 3 days. Hes was very accommodating, as are att at Melrose Place.