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Fantastic stay. Great place while travelling

Never have been disappointed staying here. Great staff, excellent food, great piano player, comfortable rooms

Ellipse has a fantastic location right next to Mall of Africa, and the aparthotel itself was very nice, but poor internal communication significantly hurt the experience. Check-in was confusing since I received no prior instructions, and despite arriving after the 3:00 PM check-in time, I had to wait in the hallway while housekeeping finished up. Later, I was granted an extra hour for late checkout (12:00 PM) because I was unwell, but management failed to notify staff. Housekeeping knocked at 11:00 AM and again at 11:30 AM, completely disrupting my rest. On top of that, the 6-digit access code repeatedly malfunctioned when trying to exit the building and parking areas. It’s a great property, but management urgently needs a centralized communication system.

We stayed here only overnight for flying out from Johannesburg. The room was very modern, clean and quiet which along with kitchen and outdoor platform made it ideal for my family to relax and enjoy. You have to check in by the front desk and provide passport and other personal details for security but it was relatively quick. We felt very safe in the neighborhood and walkable distance to nearest mall as well as under half hour driving distance to The Satyagraha house and Nelson Mandela Square made it perfect for us. Their staff welcomed and walked us to the suite to show around the room and offered help with any assistance we needed.

security delays opening gate after midnight